FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.39

4.4 Rating 4,289 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,289 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered items for a big annual event. I ordered early Feb for a Feb 18th catering and received the items mod March. Even after repeateded cancelling I still go the items that I thn had to give away and pay for.”

Helpful Report

Posted 1 year ago

Hello, Thank you for the feedback. I do apologize you had an unsatisfactory experience with us. Unfortunately, as the items you ordered were special order items and had already been placed with our supplier and processed we will be unable to cancel it, as per our terms of sale. We offered you a one-time complimentary refund for this. Please feel free to reach out to our customer service team at any time we would be happy to assist.

Posted 1 year ago

“Excellent service, fast shipping and delivery, well-packed with dry ice. Highly recommended.”

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Posted 1 year ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 1 year ago

“Presliced double choc pound cake is delicious. Was kept updated on delivery”

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Posted 1 year ago

Thank you for the great feedback! We are so glad we could get these for you.

Posted 1 year ago

“Great service and prices for my bulk vegan items!”

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Posted 1 year ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 1 year ago

“We love the special multi grain rice with dried veggies. It's a super product we use with many dishes and we thank you for carrying it. We've ordered it several times now and love it.”

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Posted 1 year ago

Thank you for the great feedback! We are so happy we could get these for you!

Posted 1 year ago

“Cant find the product locally that my mother likes, but found on foodservice direct and send to her, she is very happy with delivery.”

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Posted 1 year ago

Thank you for the feedback! We are so glad we could get you the items you need.

Posted 1 year ago

“Normally I would say the service it good but today I got the wrong flavor of sherbet. It has been a few days and I still don’t have any information as to how this issue is going to be resolved. Not happy I’m out of the product.”

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Posted 1 year ago

We hate to hear there was an issue with your order. It's important to us that you receive the correct item. I do see that my coworker has sent you an update on your claim. At your earliest convenience please look in your emails for a response from us.

Posted 1 year ago

“I’m glad I can find the frozen food organic fruit/veg I need. But, I really wish they’d use recyclable packaging for shipping (like Northwest Wild foods or Daily Harvest.) Tye styrofoam is so wasteful.”

Helpful Report

Posted 1 year ago

Thank you for the feedback! We are actually working on some more eco-friendly packaging now and hope to have that in our warehouses soon.

Posted 1 year ago

“Quick service a+”

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Posted 1 year ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 1 year ago

“Great price, in stock, and quick delivery. Been looking for this for awhile. Thank goodness for your company!!”

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Posted 1 year ago

Thank you for the feedback! We are thrilled to have you as part of the Food service direct family!

Posted 1 year ago

“Taste Nirvana is the most tasty coconut water I have ever had”

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Posted 1 year ago

Thank you for the great feedback! We are so glad we could get these for you.

Posted 1 year ago

“Everything went smoothly. Easy ordering, fast shipping and great product.”

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Posted 1 year ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 1 year ago

“Our first order something happened with UPS. I contacted you and told you problem, but it took 5 or 6 days for our order to be ordered again to be delivered. We ordered 2 cases and only 1 shipped. The 2nd case had another UPS note and was never delivered. We're sorry. We need someone more reliable to deliver the products to us when we need them.”

Helpful Report

Posted 1 year ago

Thank you for the feedback. I am so sorry to hear that your experience with our company has not met your expectations.UPS notified us that your order had been damaged in transit. We sincerely apologize for this inconvenience as we know how important it is to get your order. I do see that you were refunded for this damaged item. Please feel free to reach out to our customer service team, we would be happy to assist.

Posted 1 year ago

“Arrive on time . Good packaging.”

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Posted 1 year ago

Thank you for the great feedback! We are so glad we could get these for you. Hope to see you soon.

Posted 1 year ago

“I purchased I believe a case of escargo can 2 lb each I believe I was absolutely amazed it's like I remember that I used to get in the stores I love it thank you we'll probably get again”

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Posted 1 year ago

You’re certainly welcome! We are so happy we could get these for you. See you soon!

Posted 1 year ago

“Clear information and delivery”

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Posted 1 year ago

Thank you for the feedback we appreciate your business. See you soon!

Posted 1 year ago

“Great product with great shipping. The box stayed cool and product was at a great cool temperature.”

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Posted 1 year ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 1 year ago

“Just wanted to say that it was pleasure making a purchase of Swiss Mocha latte with FoodServiceDirect, price was reasonable and delivery was good”

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Posted 1 year ago

Thank you for the feedback we appreciate your business. See you soon!

Posted 1 year ago

“Excellent Service!”

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Posted 1 year ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 1 year ago

“I was very pleased to find the product available with food service direct and they delivered it promptly. However the packaging was a giant unrecyclable styrofoam box. I would not order from this company again for that reason. I have received other frozen products specifically dog food from farmers dog that comes in recyclable box with dissolvable insulation and dry ice- in this day and age eso with an organic product I would like to see an effort to minimize packaging waste.”

Helpful Report

Posted 1 year ago

Hello, Thank you for the feedback. We strive to be as eco-friendly as possible, doing so we use recyclable coolers for our shipping containers. I would suggest looking up a local recycling plant that accepts this packaging if this is something that interests you. If you have any questions please feel free to reach out anytime, we would be happy to help.

Posted 1 year ago

FoodServiceDirect.com is rated 4.4 based on 4,289 reviews