FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.40

4.4 Rating 4,279 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,279 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very satisfied with the quality and quantity of the duck tenders. They were hard to find but worth the search. Good product.”

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Posted 8 months ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 8 months ago

“Great supplies”

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Posted 8 months ago

Thank you for the feedback. We really do appreciate your business. See you again soon!

Posted 8 months ago

“You get my Hotlinks’s to quit and fresh and fast. I will be ordering from you every time.”

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Posted 8 months ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 8 months ago

“I ordered from you a case of non-organic Tazo Awake English Breakfast Tea, and you sent me the ORGANIC version, which is awful stuff. The orginal, non-organic is tasty and full bodied. The organic variety is tasteless with no body to it at all. I threw it out--the entire case. I won't buy from you again.”

Helpful Report

Posted 8 months ago

Hello, Thank you for the feedback. Ill be happy to assist. I took a look at your order and noticed that the "Tazo Organic Awake Regenerative English Breakfast Tea, 16 tea bags -- 6 per case" was the item ordered, shipped and invoiced. Please if you need any assistance finding the correct item to order feel free to reach out to our customer service team. We would be more than happy to assist you in ordering the correct item.

Posted 8 months ago

“Delivery was prompt and exactly what I ordered.”

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Posted 8 months ago

Thank you for the great feedback! We are so glad we could get these for you. See you again soon!

Posted 8 months ago

“Turkey Ham! So hard to find until you! Live the taste! Thank you”

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Posted 8 months ago

Thank you for the feedback! We are so glad we are able to help you get something that is hard to find in your area!

Posted 8 months ago

“They had the product I was looking for. It was shipped promptly and was exactly as described. I could not have been more satisfied with any of the transaction.”

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Posted 8 months ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 8 months ago

“Excelente el producto llegó súper bien y más rápido de lo que esperaba si volvería a comprar .”

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Posted 8 months ago

Thank you for your kind words! We're thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 8 months ago

“I love having access to bulk items with reasonable shipping costs and no membership fee. I am a repeat shopper and will buy again!”

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Posted 8 months ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 8 months ago

“All good reviews”

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Posted 8 months ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 8 months ago

“I like the fact that you can get the Jack mackerals for our family the only problem I have is the shipping time it takes too get us the item . it’s almost a month before we receive them that’s the problem we have . Shipping takes so long.”

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Posted 8 months ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 8 months ago

“Two shipments arrived with outer packaging badly damaged...one with inner, insulated box also damaged and product thawing (about 20% unusable). Problem appears to be with poor packaging by FSD (inner box free to bounce around and damage outer box) and not primarily with any mishandling by delivery company.”

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Posted 8 months ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. I do see that you haven't reached out to our customer service team for assistance. I have sent you an email for more information regarding this order. We sincerely apologize and will do what we can to make this right.

Posted 8 months ago

“Fantastic service! Ordered a box of 200 pizza sticks for my daughter. They came frozen and packaged perfectly! Very happy!”

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Posted 8 months ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 8 months ago

“great service”

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Posted 8 months ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 8 months ago

“What a great place to do business with. The representative who took my call answered all my questions and placed my order for me.”

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Posted 8 months ago

Thank you for the great feedback! We are glad we could be there for you. See you again soon!

Posted 8 months ago

“I ordered funnel fries that arrived frozen as one large block. It appeared they were frozen, thawed, and frozen again. I was expecting individually frozen funnel fries. An individually frozen product allows the purchaser to choose the appropriate amount.”

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Posted 8 months ago

Hello, Thank you for the feedback. Ill be happy to assist. While we strive to have more consumer packaged items on our website we specialize in wholesale restaurant use. Most of our products are packaged for restaurant use that's why some of our products are not going to be packaged individually. Please feel free to reach out to our customer service team if you need any assistance with finding these products, we would be happy to assist.

Posted 8 months ago

“excellent service!”

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Posted 8 months ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 8 months ago

“The cocktail crab claws arrived so quickly and packed in very nice ice packs and a Styrofoam cooler. Great purchase”

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Posted 8 months ago

Thank you for the review! We are happy to hear that your order was delivered safely. We can't wait to see you again soon!

Posted 8 months ago

“I have a food allergy to yeast and I have been unable to find the Ezekiel tortilla in any of my local grocery stores. I have tried ordering from another source only to have the tortillas arrive covered in black mold. Food Service Direct delivers them frozen and in perfect order.”

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Posted 8 months ago

Thank you for the awesome feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 8 months ago

“Great service and fair prices!”

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Posted 8 months ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 8 months ago

FoodServiceDirect.com is rated 4.4 based on 4,279 reviews