FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.39

4.4 Rating 4,290 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,290 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product arrived in perfect condition”

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Posted 2 years ago

Thank you for the great feedback! We are glad we could get these to you.

Posted 2 years ago

“The company is very good and was attentive to my request/complaint that the item I’ve been buying is now produced by someone else and it is not the same. They did investigate and on the basis I would recommend them but I won’t be doing any business with them again because my product is not the same”

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Posted 2 years ago

Thank you for the feedback we appreciate your business!

Posted 2 years ago

“Last year I had a problem with one of their suppliers and Food Service went the extra mile to resolve it. This year, just in case, I ordered much earlier and they closely monitored my order for which I am grateful. I am glad that they are out there for me to use in the future.”

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Posted 2 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 2 years ago

“Fast delivery”

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Posted 2 years ago

We appreciate your business and the great feedback!

Posted 2 years ago

“Meals we have tried are tasty and portions are good for women but not enough for men. There are no provisions made for unusual allergies, only the more common ones and ingredients on condiments are not listed. It is very easy and fast with only 5 minute prep time and is perfect for singles or two people. The oven is too small for more than two people but is versatile and does a good job cooking meals to exact doneness.”

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Posted 2 years ago

Thank you for the feedback we appreciate your business!

Posted 2 years ago

“I am very pleased with the prompt response to the issues around the shipping of my products. The outcome is very acceptable. Thank You; Naomi”

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Posted 2 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 2 years ago

“A+++++++++ 2nd time I purchased, very pleased Shipping speedy, Packing excellent Will continue to shop with FSD”

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Posted 2 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 2 years ago

“Awesome awesome awesome delivery price and online ordering was super easy”

FoodServiceDirect.com 5 star review on 6th August 2022

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Posted 2 years ago

Thanks for the feedback! We are glad to hear your experience has been a great one!

Posted 2 years ago

“Although the yogurt arrived 6 days later than scheduled, it was not spoiled and after refrigerating it immediately, it was safe to consume. However, FoodServiceDirect should file a complaint with UPS as to why the delivery was sent to the incorrect address in the first place.”

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Posted 2 years ago

Thank you for the feedback we appreciate your business!

Posted 2 years ago

“Received quickly and undamaged. Good pricing.”

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Posted 2 years ago

Thank you for the order! We appreciate your business!

Posted 2 years ago

“Great product and delivery”

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Posted 2 years ago

Thank you for the great feedback! We are so happy we could get these to you!

Posted 2 years ago

“I was very impressed with the quality of the food. It was well packaged and my event was a success. They loved the hot dogs. The Mayor came to my event and said that we had the best hot dogs he has ever eaten. Thank you so much. I really appreciate you for the quick service of delivery.”

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Posted 2 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 2 years ago

“Great price, fast shipping, no problems.”

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Posted 2 years ago

Thank you for the order! We appreciate your business!

Posted 2 years ago

“Ordered ten legs of lamb, they are great quality”

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Posted 2 years ago

Thank you for the feedback we appreciate your business!

Posted 2 years ago

“Delicious!”

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Posted 2 years ago

Thank you for the great feedback! We are so happy we could get these to you!

Posted 2 years ago

“Was so excited to receive our order. Came exactly as they said and was frozen solid. Everything was in great shape. These are the best and biggest chicken wings I have ever bought. Will order again!”

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Posted 2 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 2 years ago

“Great product.”

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Posted 2 years ago

Thank you for the feedback. We look forward to your continued business!

Posted 2 years ago

“I was disappointed in how many broken graham crackers that were unusable over 25 of the 100 ordered. These were for s’mores kits for a party and caused us to be short in supplies.”

Helpful Report

Posted 2 years ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. If there is ever an issue with your order please feel free to reach out to us anytime. We would be happy to help.

Posted 2 years ago

“I ordered a specific product, they claimed it was in stock. I received my order, and it was something completely different, not what I ordered. Contacted the company. What I actually ordered is a special order item and is not actually in stock, ever. Their website still says it’s in stock and available for immediate shipment. Received a refund.”

Helpful Report

Posted 2 years ago

We hate to hear there was an issue with your order. It's important to us that you receive the correct item. I do see that my coworker has sent you an update on your claim. At your earliest convenience please look in your emails for a response from us.

Posted 2 years ago

“The first delivery was not frozen and all melted but the second delivery was frozen.”

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Posted 2 years ago

We hate to hear there was an issue with your order. It's important to us that frozen orders are just that, FROZEN when delivered. Thank you for letting us make this right for you.

Posted 2 years ago

FoodServiceDirect.com is rated 4.4 based on 4,290 reviews