FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.40

4.4 Rating 4,284 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,284 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great selection and service with fast shipping”

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Posted 10 months ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 10 months ago

“I was extremely pleased with my transaction with Food Service Direct. The item I ordered I used to be able to purchase at Gordon Food Service, but was no longer available. I was happy to find it available for purchase at Food Service Direct. The ordering, shipping and delivery process was easy and quick. I will definitely do business with them again.”

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Posted 10 months ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 10 months ago

“food came on time and still cold!”

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Posted 10 months ago

Thank you for the review! We are happy to hear that your order was delivered safely. We can't wait to see you again soon!

Posted 10 months ago

“Very pleased, found an item not available locally and it arrived in good condition.”

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Posted 10 months ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 10 months ago

“These are my favorite cookies! Bake them on an aluminum cookie tray lined with aluminum foil for 17 min @ 350.”

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Posted 10 months ago

Thank you for the great feedback! We are so glad we could get these for you. See you again soon!

Posted 10 months ago

“I absolutely love the sugar cookie dough that is purchased from your company. This is the best cookie dough I have ever baked. It is a big hit every year at Christmas and I have to make sure I order it early in order to get it in time for my family.”

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Posted 10 months ago

Thank you for the great feedback! We are so glad we could get these for you. See you again soon!

Posted 10 months ago

“Great company”

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Posted 10 months ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 10 months ago

“Product as described. Fast shipping.”

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Posted 10 months ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 10 months ago

“Placed an order. My account was debited for the full amount. One month later, no items and nothing from the company on the status. Had to call and find out items are out of stock with no available date. Customer service was helpful but why did I have to call them??”

Helpful Report

Posted 10 months ago

Thank you for taking the time to leave us a review. We pride ourselves on getting our customers what they need and we are sorry that could not happen here. due to unprecedented demands on our supply chain we were unable to fulfill your order as expected. We understand how frustrating it is to have an order cut due to the supply chain, we do everything in our power to keep you up to date on the status of your order. If you have any questions, please feel free to reach out to our customer service team, we would be happy to help.

Posted 10 months ago

“Shipment was fast. Price was better than others. Great job.”

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Posted 10 months ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 10 months ago

“Using FSD was a great experience. My order came exactly when they said they would, the packaging was amazing as they used dry ice to keep everything frozen and additionally the product only has maybe one other place to get it and they jacked up the price. Here, the cost was extremely reasonable. Thanks FSD! I’ll be shopping later!”

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Posted 10 months ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 10 months ago

“found exactly what I was looking for and it arrived quickly.”

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Posted 10 months ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 10 months ago

“FoodService took care of my problem right away!”

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Posted 10 months ago

We appreciate the feedback! Thank you for letting us make this right for you. See you again soon!

Posted 10 months ago

“Ordered items arrived within the quoted time, frozen items were packaged excellently and remained so on arrival.”

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Posted 10 months ago

Thank you for the feedback! We are so happy we are able to get you these items. We really do appreciate your business.

Posted 10 months ago

“Second time I ordered acai blend. This time same container different ingredients and color and texture. I asked for a resolution. They told me by text there was nothing they will do for me. Horrible customer service. Failure to make things right. This company does not value customers and does not care about customer resolutions at. I will never order here again or recommend to anyone. Complete failure”

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Posted 10 months ago

Thank you or the feedback. Ill be happy to assist. I took a look at the item that you received and noticed the manufacturer of this item recently underwent a rebranding, which may have resulted in a different look of the labeling, but the product itself remains unchanged. If you have any further questions or concerns, please feel free to let us know. We appreciate your understanding and hope you enjoy your purchase!"

Posted 10 months ago

“The order was delivered as promised and the dinners were still frozen”

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Posted 10 months ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 10 months ago

“Food order was quickly turned around and delivered. Seamless process. Will use them again!”

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Posted 10 months ago

Thank you for the feedback we really do appreciate your business. See you again soon!

Posted 10 months ago

“Ordering was uncomplicated, got order in ample time. Product came in tact. All good, thank you.”

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Posted 10 months ago

You’re certainly welcome! We are so glad we could get you the items you need.

Posted 10 months ago

“Fast shipping and was still completely frozen. Thanks”

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Posted 10 months ago

You’re certainly welcome! We are so glad we could get you the items you need.

Posted 10 months ago

“Arrived early and was perfect! Excellent company to partner with.”

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Posted 10 months ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 10 months ago

FoodServiceDirect.com is rated 4.4 based on 4,284 reviews