FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.40

4.4 Rating 4,274 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,274 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast shipping, great insukated shipping container. Thanks”

Helpful Report

Posted 5 months ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 5 months ago

“Food Service Direct has the products i use in stock and provides quick service and fast shipping.”

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Posted 5 months ago

You’re certainly welcome! We are so glad we could get you the items you need. Hope to see you again soon.

Posted 5 months ago

“Product I ordered arrived damaged. Resolution was not satisfactory. Replacement item was never sent.”

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Posted 5 months ago

Hello, Thank you for the feedback, ill be happy to assist. I took a look at your order and noticed 1 out of a case of 4 was damaged in transit. Since we were unable to break cases at this time we have approved you a refund for the damaged jug. If you have any questions please feel free to reach out to our customer service team. We will be happy to assist.

Posted 5 months ago

“Purchased the already cooked hamburgers and they are AWESOME!!! Used to purchase them in the stores but they stopped selling them. Googled and found them. I receive about 49 hamburgers, seperated them out and have them for lunch microwave 1 minute 30 seconds and a great burger. Looking at other offers. You will not be disapointed with purchasing the burgers. They come frozen with dry ice and ready to transfer to your freezer.”

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Posted 5 months ago

Thank you for the great review! We are so glad we could get these for you.See you again soon!

Posted 5 months ago

“I ordered macaroons for my daughter grad party. I got so many compliments on them. People were asking me were I got them because they were the best macaroons they had had. I purchased a month before and kept frozen until day of Event. I give the in a scale of 1-10 a 11.”

Helpful Report

Posted 5 months ago

We are thrilled to have you as part of the Food service direct family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Posted 5 months ago

“Receive food quickly and still cold when they arrive”

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Posted 5 months ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 5 months ago

“I ordered 2 cases of orange juice and only received 1. The box was leaking as well”

Helpful Report

Posted 5 months ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. Please shoot us over an email with the delivery details and we will do what we can to make this right for you.

Posted 5 months ago

“Fast service, great product, best tasting GF bread for subs or garlic bread, very much like a regular loaf of Italian bread”

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Posted 5 months ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 5 months ago

“You items are not labeled correctly then after the fact you can't return or exchange will not use this service again”

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Posted 5 months ago

Thank you for the feedback, I'll be happy to assist. I’d like to assure you that the Phillips Seafood House Crab Cake Minis you received is indeed the same product as described on our website. Upon review of your claim, as mentioned in the product description these Seafood house Crab Cake Minis are handcrafted with surimi. Our listing is currently up to date. Please if you need any assistance understanding the listing. Please feel free to reach out to us anytime. We would be more than happy to assist.

Posted 5 months ago

“They had the frozen rhubarb I was looking for”

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Posted 5 months ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 5 months ago

“Delivery was very fast and the cookie dough I bought was nicely frozen. I would definitely order these againz”

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Posted 5 months ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 5 months ago

“We ordered ice cream from food service direct. Believe it or not it arrived the day early, well packed, and completely intact! We will be ordering from them again… Thank you.”

Helpful Report

Posted 5 months ago

You’re certainly welcome! We are so glad we could get you the items you need. Hope to see you again soon.

Posted 5 months ago

“Great products, fast delivery. Highly recommend them.”

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Posted 5 months ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 5 months ago

“I never received my order for hotdogs i want my ordered or a refund”

Helpful Report

Posted 5 months ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. A claims specialist has sent you an update on your claim.Please look in your emails at your earliest convenience for a response from us.

Posted 5 months ago

“I will NEVER use Food Disservice again period!”

Helpful Report

Posted 5 months ago

Thank you for the feedback. If there ever is an issue with your order please feel free to reach out to our customer service team anytime we would be happy to help.

Posted 5 months ago

“very bad customer service/care, it took them over 6 months to deliver my item. and when i tried contacting them they barely answered”

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Posted 5 months ago

“Kinda in the middle with my review. Packaged and shipped I had no problems with. Steak quality was sub par. Every ribeye in the box had more gristle than any ribeye I have ever bought. I have never seen a ribeye that was perfectly round. Like they cut the meat with a 3 1/2" cookie cutter. The ribeyes I buy from the local butcher shop is 10 times better. Your quality sux, your steaks sux, presentation after cooking sux, quality of meat sux. I will not be purchasing again. I did give away most of your steaks to friends and family.”

Helpful Report

Posted 5 months ago

Hello, Thank you for the feedback. I do apologize you are not satisfied with your items. Please feel free to reach out to our customer service team, we would be happy to help you find another item

Posted 5 months ago

“Great quality quick shipping amazing Packaging”

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Posted 5 months ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 5 months ago

“Great customer service”

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Posted 6 months ago

Thank you for the feedback! It was our pleasure serving you. Hope to see you again soon!

Posted 5 months ago

“I do think the customer service is very proactive. Also the products are very fresh. The only issue for me is I am living in Az ( not the company fault) but when you order fresh products they should sent on more proper refrigeration. But my affirmation about customer service and products are the same, excelent.”

Helpful Report

Posted 6 months ago

Thank you for the feedback. If there ever is an issue with your order please feel free to reach out to our customer service team anytime we would be happy to help.

Posted 6 months ago

FoodServiceDirect.com is rated 4.4 based on 4,274 reviews