FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.39

4.4 Rating 4,287 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,287 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I like their customer service. They are very helpful and quick to answer.”

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Posted 1 year ago

Thank you for the feedback. It was our pleasure serving you. Hope to see you again soon!

Posted 1 year ago

“Easy site with lots of choices. User friendly”

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Posted 1 year ago

Thank you for the feedback we really do appreciate your business. See you again soon!

Posted 1 year ago

“Quick process and so happy to find the 1 gallon Tazo iced tea bags.”

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Posted 1 year ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 1 year ago

“Great product and service.”

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Posted 1 year ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 1 year ago

“Good price on hard to find dog treats”

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Posted 1 year ago

Thank you for the feedback! We are so happy we are able to get you these items. We really do appreciate your business.

Posted 1 year ago

“Every time I receive my order I getting about 9-12 broken pieces”

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Posted 1 year ago

Thank you for the feedback. If there ever is an issue with your order please feel free to reach out to our customer service team anytime we would be happy to help.

Posted 1 year ago

“The product is excellent and the shipping to my door is fantastic!”

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Posted 1 year ago

Thank you for the great feedback! We are so glad we could get these for you. See you again soon!

Posted 1 year ago

“You have the product I wanted”

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Posted 1 year ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 1 year ago

“Food service direct is amazing, they have products I've been looking for years here. Lots of variety of products for good pricing. Love that it's not like other sites when you order you wait days, with them your order arrives within a day or two no later and everything is well packaged. If your looking for nostalgic foods as when you where a kid as myself, food service direct is the perfect place.”

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Posted 1 year ago

We are thrilled to have you as part of the Food service direct family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Posted 1 year ago

“Having the product I’ve been looking for.”

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Posted 1 year ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 1 year ago

“The products arrived on time.”

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Posted 1 year ago

Thank you for your feedback. We apologize for any issues with your order. We strive to ensure that your order is delivered in perfect condition. I can see that you have received a refund for the damaged portion of your order. If there are any issues with your order, please don't hesitate to reach out to our customer service team. We're always happy to help. Thank you for letting us make this right for you.

Posted 1 year ago

“Excellent service and very timely. Will order again.”

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Posted 1 year ago

Thank you for the feedback. It was our pleasure serving you. Hope to see you again soon!

Posted 1 year ago

“Being able to order a case of Sour Patch Kids is so amazing!”

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Posted 1 year ago

Thank you for the great feedback! We are so happy we could get these for you! See you again soon!

Posted 1 year ago

“Product offerings are pretty good. However, FSD prices not ideal.”

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Posted 1 year ago

We sincerely apologize. While we strive to be as competitive as possible our prices are not always as low as grocery stores. Prices on temperature-sensitive items also factor in the price of extra packaging for the items. We have a wide variety of products to fit all budgets. Please feel free to reach out to our customer service team, we would be more than happy to help you find something within your budget.

Posted 1 year ago

“Food arrived when expected and good quality.”

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Posted 1 year ago

Thank you for the feedback we really do appreciate your business. See you again soon!

Posted 1 year ago

“Very pleased with FoodServiceDirect, which is the only source we have found in years that enables purchase of reduced sodium Manischewitz products, in our case hard-to-find reduced sodium potato pancake and matzoh ball soup mixes.”

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Posted 1 year ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 1 year ago

“My order has NOT been delivered as your email states. It is sitting 30 miles away in a TForce service center. It has been at that center since August 17th, it is now August 21st and I am losing money because of this.”

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Posted 1 year ago

Thank you for the feedback. I do see that your order was in fact delayed with UPS but was delivered shortly after. Please if there ever is an issue with your order feel free to reach out to us anytime, we would be happy to help.

Posted 1 year ago

“Your head of ecommerce should be fired.”

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Posted 1 year ago

Thank you for the feedback. I do apologize you were having problems placing your order. Please feel free to reach out to our customer service team if you need any assistance with your order, we would be happy to help.

Posted 1 year ago

“Great service, quick and easy”

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Posted 1 year ago

Thank you for the feedback. It was our pleasure serving you. Hope to see you again soon!

Posted 1 year ago

“MY FIRST DELIVERY WAS EXCELLENT . IT ARRIVED IN AN ENCLOSED STYROFOAM CONTAINER WITH DRY ICT TO KEEP THE WAFFLES FROZEN. THE SECOND TIME I ORDERED THE BOX ARRIVED WITH BROKEN STYROFOAM WITH THE DRY ICE DISSOLVED AND THE WAFFLES THAWED AND MESSED UP. I CALLED IMMEDIATELY AND WAS TOLD THAT SOMEONE WOULD GET BACK TO ME WITHIN 48 HOURS. THAT WAS WEEKS AGO.”

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Posted 1 year ago

Hello, Thank you for the feedback. I do see your conversation with our customer service team. I do see where we sent a follow up email requesting pictures so we may continue to assist you. As of right now, there is no reply to our follow up email to you. Please reply to them at your earliest convenience and we will do what we can to make this right for you.

Posted 1 year ago

FoodServiceDirect.com is rated 4.4 based on 4,287 reviews