FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.40

4.4 Rating 4,284 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,284 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very satisfied got here quick and packed well.”

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Posted 11 months ago

Thank you for the review! We are happy to hear that your order was delivered safely. We can't wait to see you again soon!

Posted 11 months ago

“The pan I ordered finally came after 2 weeks. Nice quality and size. I just wish there had been some communication about when it would be shipped. Otherwise, good product.”

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Posted 11 months ago

Thank you for the review. All order communication is sent to the email on file for this order. If you ever need an order status please feel free to reach out to our customer service team. We would be more than happy to assist.

Posted 11 months ago

“On time! Great product”

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Posted 11 months ago

Thank you so much for the kind words! We really do appreciate your business. See you again soon.

Posted 11 months ago

“Always excellent in service. From deliveries to choices of products. Outstanding variety of foods that I as a home cook like to experiment with to have new & favorite meals without having to go out searching stores for. Any customer service I have needed is always quick to respond and thorough. I wish shipping was cheaper but it's the same all over.”

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Posted 11 months ago

Thank you for the feedback. It was our pleasure serving you. Hope to see you again soon!

Posted 11 months ago

“Excellent transaction. Very fast delivery!! Highly recommended”

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Posted 11 months ago

Thank you for your kind words! We're thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 11 months ago

“Offered the product with enormous shipping cost. Ok, I was willing to pay because I needed the item & no one else was offering the item. 4 days later, I get a cancellation notice. Update your site”

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Posted 11 months ago

We pride ourselves on getting our customers what they need and we are sorry that could not happen here, due to unprecedented demands on our supply chain we were unable to fulfill your order as expected. Sometimes suppliers only tell us an order is being cut once we receive our final delivery confirmation, usually on the day our order arrives to us. We understand how frustrating it is to have an order cut due to the supply chain, we do everything in our power to keep you up to date on the status of your order. If you have any questions, please feel free to reach out to our customer service team, we would be happy to help.

Posted 11 months ago

“The order arrived at the stated day and time. It was packaged perfectly, with no damage, and the contents well preserved. Will order from this company again without hesitation.”

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Posted 11 months ago

Thank you for the review! We are happy to hear that your order was delivered safely. We can't wait to see you again soon!

Posted 11 months ago

“The buns are not fresh and the presentation is unacceptable. The buns are damaged and appearance is poor. I purchased these for an event and will not be able to use these buns.”

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Posted 11 months ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. I do see that you haven't reached out to our customer service team for assistance. I have sent you an email for more information regarding this order. We sincerely apologize and will do what we can to make this right.

Posted 11 months ago

“Great service to receive frozen food Unavailable in my area. I ordered 2 flavors bulk Ming’s Bings, best plant-based, gluten-free—you would buy in a restaurant. Arrived fully frozen—only complaint is the packing of the pastries themselves—bags too big, so pastries all broken, then bags all split & the pastry crumbs filled the boxes😢 repacked all in ziplocks —much better bcgouce, or Maybe double bag in tighter bags so they can’t move & bags don’t open Quick customer service—had order question that received immediate email acknowledgment & easy call the next day”

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Posted 11 months ago

Thank you so much for the feedback. If there ever is an issue with your order please feel free to reach out to our customer service team anytime we would be happy to help.

Posted 11 months ago

“Item ordered delayed till 12/21. Was told my payment method (paypal) wouldn't be charged until item shipped. Not true. I was charged!”

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Posted 11 months ago

Thank you for taking the time to leave us a review! It looks like the item you ordered is a special order item. As per the listing items that are considered special order are ordered just for you and can take a little longer to arrive from our suppliers. When you place an order with our company you will see a hold on your account for the order total. As items ship out the hold for that item will be released and the funds for that item will be taken. You may see multiple charges from us in your account, but you will never pay for more than the items we ship.

Posted 11 months ago

“great experience!”

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Posted 11 months ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 11 months ago

“Decent shipping time, and was able to do my delivery request. Very satisfied!”

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Posted 11 months ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 11 months ago

“I’m so glad I found you!! You had exactly what I was looking for! Thank you!”

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Posted 11 months ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 11 months ago

“After a long period of time my order was cancelled. Just received notice today. Very dissappointed.”

Helpful Report

Posted 11 months ago

Thank you for taking the time to leave us a review. We pride ourselves on getting our customers what they need and we are sorry that could not happen here. due to unprecedented demands on our supply chain we were unable to fulfill your order as expected. We understand how frustrating it is to have an order cut due to the supply chain, we do everything in our power to keep you up to date on the status of your order. If you have any questions, please feel free to reach out to our customer service team, we would be happy to help.

Posted 11 months ago

“Ordered on a weekend. Order was delayed twice. When package was delivered, the inner package/box containing fish was not sealed. Fish appeared to be ok. Packaged on dry ice. Ice packs were not sealed. After cooking some of the fish on different occasions, the fish is very dry. I believe it may have gotten freezer burn from the dry ice. Not satisfied with my purchase.”

Helpful Report

Posted 11 months ago

Hello, Thank you for the feedback. At Food service direct we strive for 100% satisfaction on every order. For the safety of your order we may delay shipment until Monday so your order is not sitting in a UPS warehouse over the weekend. If there ever is an issue with your order please feel free to contact our customer service team anytime. We would be more than happy to help.

Posted 11 months ago

“First time order. Very happy with service and product.”

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Posted 11 months ago

Thank you so much for the kind words! We really do appreciate your business. See you again soon.

Posted 11 months ago

“Placed order on a Friday and had it the next Wednesday! Also was able to confirm with customer service online, getting complete order!”

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Posted 11 months ago

Thank you for the great feedback! We are glad we could be there for you. See you again soon!

Posted 11 months ago

“Our clients love them!”

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Posted 11 months ago

Thank you for your feedback. We are thrilled to have you as part of the Food service direct family

Posted 11 months ago

“Easy to order and the delivery was on time. The packing was fantastic.”

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Posted 11 months ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 11 months ago

“Received the order a day before the delivery date, was great. This product is really good especially for people who need a boost to gain some weight. Thanks for an easy ordering experience and great delivery.”

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Posted 11 months ago

You’re certainly welcome! We are so glad we could get you the items you need.

Posted 11 months ago

FoodServiceDirect.com is rated 4.4 based on 4,284 reviews