FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.39

4.4 Rating 4,290 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,290 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Company is terrible! Never order from them!!! My product never came! It was an empty box that was damaged with nothing in it!!!I Refused delivery snd UPS took it right back and stated box was empty. Company said there was nothing they could do because I didn’t take pictures! I Lost all that money!!! Stay clear from this company”

Helpful Report

Posted 2 years ago

Thank you for the feedback. I am so sorry to hear that your experience with our company has not met your expectations.Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you. I do see that you were refunded for this order back to the original payment method. Please let us know if you have any additional questions, concerns, or comments, or if we may be of assistance at any point in the future.

Posted 2 years ago

“In May, we had 40 people (20 of which were kids) going on vacation together. I had planned a meal of walking tacos but could not find the larger bags of Corn Chips and Doritos in retail stores so I looked online for a source. I ordered from Food Service Direct one week prior to our departure. The product was delivered quickly and we were able to stack the boxes one atop the other in the car for our three hour drive. The walking tacos were a huge hit thanks to Food Service Direct!”

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Posted 2 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 2 years ago

“The only issue I have is the delivery service. Each time my delivery has been delayed for up to 3 days and items have come thawed our. And the Box on the inside is completely saturated and falling apart.”

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Posted 2 years ago

“Food Service Direct was the only merchant that had the product I needed. Received it in time frame quoted at time of purchase. Would recommend them for your culinary needs.”

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Posted 2 years ago

Thank you for the great feedback! We are glad we could be there for you.

Posted 2 years ago

“After making several orders with FSD, I can honestly say that they do a great job with the quality of products they sell and fast shipping. All my orders arrived damage free due to the care they had taken in packaging them for shipping. They are a fine company to do business with and I would very much rec'm them.”

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Posted 2 years ago

Thank you for the feedback! We are thrilled to have you as part of the Food service direct family!

Posted 2 years ago

“Had what I wanted and was delivered in a timely manner.”

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Posted 2 years ago

Thank you for the feedback! We are so glad we could get you the items you need.

Posted 2 years ago

“Great taste, perfect size”

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Posted 2 years ago

We appreciate your business and the great feedback!

Posted 2 years ago

“I was looking for Truvia. You guys had it and I bought it. Great first time experience since my wife usually buys it. She commented that she gets it cheaper and no shipping fee. I can't remember where from? Anyway you did a fantastic job!!”

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Posted 2 years ago

Thank you for the great feedback! We are so happy we could get these to you!

Posted 2 years ago

“great hard-to-find frozen item was delivered on time, was exactly as ordered and packaged carefully.”

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Posted 2 years ago

Thank you for the feedback! We are so glad we are able to help you get something that is hard to find in your area!

Posted 2 years ago

“I was so excited to find the cookies I was looking for. Shipping was fast!”

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Posted 2 years ago

Thank you for the great feedback! We are so happy we could get these to you!

Posted 2 years ago

“FoodServiceDirect has been a lifesaver for our special needs cat who needs speciality soft food diet. When every brand of canned cat food she could eat was discontinued I began making her food at home. When it became too labor-intensive to process raw chicken I searched for ground. And I found exactly what I needed - and more - at FoodServiceDirect. A combination of ground chicken and chicken intended for tube-feeding creates the perfect texture for her to eat. I now have a healthy, happy cat and far less worries about how to source ingredients for her diet.”

Helpful Report

Posted 2 years ago

We are thrilled to have you as part of the Food service direct family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Posted 2 years ago

“Since I have not been able to buy what I wanted at the grocery store for many years I turned to buying it in bulk. This company has been great to deal with. They were temporarily out of what I wanted but said they would notify me when it was back in stock. They did notify me, I placed my order and it arrived quickly. I am very pleased with my experience with this company and would highly recommend them.”

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Posted 2 years ago

Thank you for the feedback! We are so glad we could get you the items you need.

Posted 2 years ago

“Excellent fast service”

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Posted 2 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 2 years ago

“Good service looking for polar castor dry kitten food”

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Posted 2 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 2 years ago

“You guys are on time company, thank you for your service will be ordering again soon.”

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Posted 2 years ago

Thank you for the feedback. We look forward to your continued business! Hope to see you soon.

Posted 2 years ago

“Food Service Direct is great. They items that are hard to find and they have those products at a very good price. I will continue to purchase from Food Service Direct . They haven't let me down.”

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Posted 2 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 2 years ago

“I’m able to purchase the beloved school lunch chicken crispitos and “flat” chicken strips from FoodServiceDirect, which makes my family very happy. Their website is easy to navigate, and delivery time is good.”

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Posted 2 years ago

Thank you for the great feedback! We are so happy we could get these to you!

Posted 2 years ago

“product was ok but not worth the price”

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Posted 2 years ago

“what I need when I need it. fast delivery.”

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Posted 2 years ago

“I enjoyed the fried green tomatoes I received and plan on having them again because they are already sliced and breaded. Good flavor too.”

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Posted 2 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 2 years ago

FoodServiceDirect.com is rated 4.4 based on 4,290 reviews