FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.40

4.4 Rating 4,274 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,274 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The ording process was great no issues !”

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Posted 1 month ago

Thanks for the great feedback! We appreciate it. See you soon.

Posted 1 month ago

“The product i ordered showed up in a timely manor and very well packaged in rugged coolers with plenty of dry ice fornthe trip.”

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Posted 1 month ago

Thanks for the great review! We're happy to hear that your products arrived quickly and safely. We appreciate your business and hope to serve you again in the future.

Posted 1 month ago

“Product was received in insulated packaging with dry ice, but the interior product package was not packed to prevent shifting and a third of the product was damaged.”

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Posted 1 month ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. Please send us an email with the delivery details and we will do what we can to make this right for you.

Posted 1 month ago

“Great communication and fantastic customer service!”

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Posted 1 month ago

We're grateful for your comment and appreciate your trust in our brand. We'll continue to work hard to make sure that you always have a positive experience with us

Posted 1 month ago

“Ordered online, delivery on time, perfectly packed. Thank you”

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Posted 1 month ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 1 month ago

“Great service and delivered when promised!”

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Posted 1 month ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 1 month ago

“I thought I had waited to long to order crab legs for a Labor Day feast. But I was pleasently surprised when my order of 30 lbs of crab legs showed up only three days after I ordered them. The packaging was a shrink wrapped styrofoam cooler with dry ice and the crab legs inside. When I opened them up everything was still frozen solid. Couldn't be happier.”

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Posted 1 month ago

Thanks for the great review! We're happy to hear that your products arrived quickly and safely. We appreciate your business and hope to serve you again in the future.

Posted 1 month ago

“Macarons were delicious and worth the price. I used them as wedding favors for my wedding and they were a huge hit.”

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Posted 1 month ago

Thank you for trusting us with your order and allowing us to be a part of this special day!

Posted 1 month ago

“When I place order I expect it to arrive on time.”

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Posted 1 month ago

Thank you for the review. I am showing the order attached to this review shipped the next day after your order was placed. If there is another order you need help with please call our customer service team for help! 855-705-0755

Posted 1 month ago

“There was a problem with my order but thanks to the excellent customer service personal it was quickly resolved to my satisfaction. I will continue to shop online with food service direct.”

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Posted 1 month ago

We appreciate the feedback! Thank you for letting us make this right for you. See you again soon!

Posted 1 month ago

“Very pleased from the start to the delivery. Product came on time and in a styrofoam cooler w/plenty of dry ice to insure product safety and quality. Thanks and I will definitely recommend and use again. Mike W.”

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Posted 1 month ago

We are thrilled to have you as part of the Food service direct family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Posted 1 month ago

“I ordered the 7 oz chicken cordon bleu for. Wedding dinner. It arrived well bundled with dry ice. The chicken was delicious. Very good quality.”

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Posted 2 months ago

Thank you for taking the time to leave us a review! Weddings can be very stressful, I am so happy to hear we could help take one thing off your plate.

Posted 1 month ago

“Online ordering was simple, product received in good condition 5 days later. The sturdy foam packaging is very effective but I wish there was a way to recycle or return these large foam containers, or to use cardboard instead.”

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Posted 2 months ago

Thank you so much for taking the time to leave a review! We are working on a recycling program for our coolers. We hope to have more information soon :)

Posted 2 months ago

“Exactly what I ordered and delivered in great condition at a good price.”

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Posted 2 months ago

Thank you for taking the time to leave a review! We are happy you found us.

Posted 2 months ago

“I ordered the white peach puree and was concerned that it might not arrive frozen. My concerns were completely unfounded. The packaging was excellent. Thrilled with everything about this order.”

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Posted 2 months ago

Thank you so much for the wonderful review! Shipping frozen can be tricky but even if something did go wrong our team is here to help!

Posted 2 months ago

“Ordering is easy, great quality/price and l know when to expect my order. This is important, since l order vegan butter. It’s perishable!”

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Posted 2 months ago

Thank you for the great review! We are proud to be able to get your butter to you in a great condition!

Posted 2 months ago

“Excellent communication and customer support.”

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Posted 2 months ago

Thank you so much for the review! We appreciate you and your trust in our company.

Posted 2 months ago

“I bought a product that I liked at a grocery store and when I went back to the store I couldn't find it anymore. When I searched, I found it at FSD so I ordered it. The price was better than anywhere else and delivery was reasonable. When the product arrived (chili lime pork skins) the flavoring on them was inconsistant and the first bag I opened was a little stale, which isn't FSDs fault. I would order from them again.”

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Posted 2 months ago

Thank you for your recent order and for sharing your feedback with us! We're glad to hear you were satisfied with your experience. Your support means the world to us, and we look forward to assisting you again.

Posted 2 months ago

“So efficient and fast service. Excellent quality.”

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Posted 2 months ago

We're delighted to hear that you enjoyed your purchase and our service. Thank you for leaving such a wonderful review and for choosing us. We can't wait to welcome you back!

Posted 2 months ago

“Very satisfied with there on time delivery service. 👍🏼”

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Posted 2 months ago

It was a pleasure serving you! Thank you for your order and for the kind review. We're happy to know you're pleased with your purchase. If you have any questions or need further assistance, don't hesitate to reach out.

Posted 2 months ago

FoodServiceDirect.com is rated 4.4 based on 4,274 reviews