FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.40

4.4 Rating 4,274 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,274 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“J'ai commandé des boîtes a pizza et le produit n'était vraiment pas bien emballé”

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Posted 3 months ago

Thank you for the feedback. If there ever is an issue with your order please feel free to reach out to our customer service team anytime we would be happy to help.

Posted 3 months ago

“Great service, and quick deliveries all the time!”

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Posted 3 months ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 3 months ago

“Items arrived on time and as described. I will use them again!”

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Posted 3 months ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 3 months ago

“Sauce was warm but got refund”

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Posted 3 months ago

We appreciate the feedback! Thank you for letting us make this right for you. See you again soon!

Posted 3 months ago

“Best to find your food and supply needs!”

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Posted 3 months ago

Thank you for the feedback! We are so happy we are able to get you these items. We really do appreciate your business.

Posted 3 months ago

“The Acai packets are phenomenal! Delivery was very professional, especially considering that the Acai was frozen.”

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Posted 3 months ago

Thank you for the review! We are happy to hear that your order was delivered safely. We can't wait to see you again soon!

Posted 3 months ago

“This is the second time your food service has helped me. Destiny helped me with information regarding another product I could not find at any local grocery store. She followed through in finding out the product I wanted was no longer being made by General Mills. Destiny called me by phone to tell me the news and saved me much time and energy trying to locate a discontinued product. Thank you once again, Destiny. You are the best! Gloria”

Helpful Report

Posted 3 months ago

We are thrilled to have you as part of the Food service direct family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Posted 3 months ago

“Easy-peasy”

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Posted 3 months ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 3 months ago

“very satisfied”

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Posted 3 months ago

Thank you for your kind words! We're thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 3 months ago

“FOOD SERVICE DIRECT IS THE ANSWER TO OUR NEEDS! THIS SERVICE REALLY HITS A HOMEMRUN! A SERVICE THAT MEETS AND SURPASSES WHAT WE WERE LOOKING FOR. THEY HAVE GREAT PRODUCTS AND AT VERY REASONABLE COSTS, AND THEY DELIVER TOO!!! THANKS TO FOOD SERVICE DIRECT....”

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Posted 3 months ago

Thank you for the awesome feedback. We are so glad we could get you the items you need. Hope to see you again soon.

Posted 3 months ago

“I ordered a box of sauer table syrup but half the box had unsealed individual containers and leaked all through the box. So have the box got thrown away”

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Posted 3 months ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. Please shoot us over an email with the delivery details and we will do what we can to make this right for you.

Posted 3 months ago

“A little disapointed that many of the #10 cans were dented. The boxes they were sent in did not withstand the handleing durring shipping. Being rather heavy I think the shipper had trouble moving them.”

Helpful Report

Posted 3 months ago

We are sorry to hear there was an issue with your order upon delivery. It is always our hope that all orders arrive without any issues. For any issues with delivery, big or small, please make sure you reach out to our customer service team so we can help you resolve any complaints you may have.

Posted 3 months ago

“I was pleasantly surprised.”

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Posted 3 months ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 3 months ago

“Do not use UPS”

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Posted 3 months ago

Thank you for the feedback. I will be more than happy to pass this on to management for further consideration.

Posted 3 months ago

“Chips I got for a bday party they came on time”

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Posted 3 months ago

Thanks for the great review! We're happy to hear that your products arrived quickly. Hope to see you again!

Posted 3 months ago

“Thank heaven for FOODSERVICEDIRECT. My friends and I are WILD for Giuliano's APPLEWOOD SMOKED OLIVES and ALAS, only FSD carries them now...(Thanks Safeway and Wegmans....:() Anyway, FSD keeps my beautyqueen buddies happy when they come over to swill at our saloon.”

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Posted 3 months ago

Thank you for the feedback! We are so glad we are able to help you get something that is hard to find in your area!

Posted 3 months ago

“Cookies are wonderful. Packaging and delivery completed with extra attention to detail which is appreciated”

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Posted 3 months ago

Thank you for the review! We are happy to hear that your order was delivered safely. We can't wait to see you again soon!

Posted 3 months ago

“I got a large box of presliced frozen gyro meat. It's been great having it in my freezer for times when I want a snack. I've also used them for a few meals in other ways ... great flavor.”

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Posted 3 months ago

Thank you for the great feedback! We are so glad we could get these for you.See you again soon!

Posted 3 months ago

“I have ordered from FSD many times. I have been pleased with all of the items except 1, for which I was compensated.”

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Posted 3 months ago

We're grateful for your comment and appreciate your trust in our brand. We'll continue to work hard to make sure that you always have a positive experience with us

Posted 3 months ago

“On time delivery as promised and good price.”

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Posted 3 months ago

Thanks for the great review! We're happy to hear that your products arrived quickly. Hope to see you again!

Posted 3 months ago

FoodServiceDirect.com is rated 4.4 based on 4,274 reviews