FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.39

4.4 Rating 4,285 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,285 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cookies taste great. However, I was shorted 6 cookies. Yes, I counted because they come jumbled together in a bag. So I separated them out into freezer bags by the dozen. Doing this allowed me to see that some cookies were missing. I know it’s not much but I do expect to get what I paid for.”

Helpful Report

Posted 1 year ago

Thank you for the feedback. Please reach out to our customer service team! We’ll definitely get you taken care of. DM or email CustomerService@FoodServiceDirect.com!

Posted 1 year ago

“Packaged received on-time with no damage and order was accurate. First time we have used FoodServiceDirect but based on this experience will use in the future.”

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Posted 1 year ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 1 year ago

“Quick delivery, great packaging, right at my door!”

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Posted 1 year ago

Thank you for the great feedback! We are so happy we could get these to you!

Posted 1 year ago

“On time delivery. Package not damaged”

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Posted 1 year ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 1 year ago

“I finally found a place I could order your lightlife original crumble. Ordered 2 cases, will start ordering every 2 months..thank you”

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Posted 1 year ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 1 year ago

“Easy website , ordered Friday and was delivered on Tuesday. Quick process and was packaged with dry ice to stay cold. Highly recommend . Did I mention price was less than others.”

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Posted 1 year ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 1 year ago

“Excellent”

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Posted 1 year ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 1 year ago

“Easy ordering and fast delivery.”

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Posted 1 year ago

Thank you for the feedback we really do appreciate your business. See you again soon!

Posted 1 year ago

“FIRST TIME ORDER WAS STILL FROZEN WHEN DELIVERED...THIS GYRO MEAT IS DELICIOUS!”

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Posted 1 year ago

Thank you for the great feedback! We are so glad we could get these for you. See you again soon!

Posted 1 year ago

“On time, no damage ,delicious. Thank you Ruth”

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Posted 1 year ago

You’re certainly welcome! We appreciate your business. See you soon!

Posted 1 year ago

“Order came quick”

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Posted 1 year ago

Thank you for the great feedback! We are so glad we could get these to you.See you again soon!

Posted 1 year ago

“The price was unbeatable. “Expensive” up-front but in the long run it will save us $$$ which as a business owner, that’s what you’re looking for!! FSD delivered again!!!”

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Posted 1 year ago

We are thrilled to have you as part of the Food service direct family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Posted 1 year ago

“Great service for an online company.”

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Posted 1 year ago

You’re certainly welcome! It was our pleasure serving you. Hope to see you again soon!

Posted 1 year ago

“The delivery was on time like they said and packaging was good. It’s my first time ordering and I will continue to do so. They have a product that I love using.”

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Posted 1 year ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 1 year ago

“My order was canceled a week after placing in. Website had the items were available, but I was sent a message that said the items were out of stock. Very disappointing.”

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Posted 1 year ago

Thank you for taking the time to leave us a review. We pride ourselves on getting our customers what they need and we are sorry that could not happen here. due to unprecedented demands on our supply chain we were unable to fulfill your order as expected. We understand how frustrating it is to have an order cut due to the supply chain, we do everything in our power to keep you up to date on the status of your order. If you have any questions, please feel free to reach out to our customer service team, we would be happy to help.

Posted 1 year ago

“Very fast shipping and well packaged. I buy frozen products and they always arrive in good condition and still frozen solid.”

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Posted 1 year ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 1 year ago

“Very quick delivery time and awesome packaging”

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Posted 1 year ago

Thank you for the feedback we really do appreciate your business. See you again soon!

Posted 1 year ago

“I ordered the acai sorbet, I love this stuff for breakfast. Great service and fast delivery. Thank you!”

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Posted 1 year ago

You’re certainly welcome! We are so glad we could get you the items you need.

Posted 1 year ago

“Product arrived when they said it would. Thank you.”

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Posted 1 year ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 1 year ago

“I received part of my order & it was all good. But the rest of the order is not here. No communication about where the rest of my order is.”

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Posted 1 year ago

Hello, thank you for the feedback. Ill be happy to assist. I took a look at your order and saw that it shipped out of our warehouse earlier this week. A email with the tracking link was sent to your email on file. I also saw there was a delay with UPS. If there is an issue with your order because of this delay, please feel free to reach out to our customer service team we would be more than happy to assist.

Posted 1 year ago

FoodServiceDirect.com is rated 4.4 based on 4,285 reviews