FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.40

4.4 Rating 4,274 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,274 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very pleased with Food Service Direct. So far their costumer service has been impecable and I will continue to work with them as much as possible.”

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Posted 1 month ago

Thank you for the great feedback! We are so happy to hear you had a positive experience with our customer service team. We hope to see you again soon!

Posted 1 month ago

“Item ordered was received very well packaged.”

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Posted 1 month ago

Thank you for your review! We are happy to hear that your order arrived in great condition. We hope to see you on foodservicedirect.com again!

Posted 1 month ago

“Very good service.delivary was great too.got my benefit bars still frozen.”

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Posted 1 month ago

Thank you for your kind words! We are thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 1 month ago

“Excellent service. Love the breadsticks and will definitely order from you again”

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Posted 1 month ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 1 month ago

“Very good service . I was really happy with my order”

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Posted 1 month ago

Thanks for the great feedback! We appreciate it. See you soon.

Posted 1 month ago

“I had been looking for my family's favorite popcorn. The places I have contacted, required me to order much more than I needed. When I called FoodServiceDirect, the agent was very sweet and helpful. She explained to me that I could order how much I wanted to purchase WHEN I was READY to purchase AND it was less costly, which was a big bonus. The agent took my order and made me and my family very happy! I will making other purchases from FoodServiceDirect in the future♥”

Helpful Report

Posted 1 month ago

Thank you for your review! We are glad you got to connect with one of our live agents. We hope to see you on foodservicedirect.com again soon!

Posted 1 month ago

“Very good service, frozen items are packaged properly and emails are sent to provide updates when to expect deliveries.”

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Posted 1 month ago

Thank you for the great review! We are so glad to hear your experience was a great one. Hope to see you on foodservicedirect.com again soon.

Posted 1 month ago

“FoodServiceDirect is always easy to order from and very responsive in communication”

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Posted 1 month ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you again soon!

Posted 1 month ago

“I like the website but received a messed up box of dough.”

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Posted 1 month ago

Thank you for taking the time to leave a review. We stand behind our shipments, if you have any issues with delivery just give us a call and let us know! 855-705-0755

Posted 1 month ago

“very good service, very efficient”

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Posted 1 month ago

Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 1 month ago

“Excellent service and delivery!”

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Posted 1 month ago

Thank you for your feedback! We are delighted to hear you are happy with our service. We hope to see you on foodservicedirect.com again soon!

Posted 1 month ago

“Pleasure to deal with FSD. Great customer service.”

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Posted 1 month ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you again soon!

Posted 1 month ago

“I appreciate them for having my tortillas!”

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Posted 1 month ago

Thank you for the feedback! We are happy that we were able to get you the item you were looking for, and hope to see you again soon.

Posted 1 month ago

“My last order was late and the ice packs was thawed out. And there were heat in the cooler.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to leave a review. We are sorry to hear about the issues you experienced. We take great pride in our shipments and will have a member of our team contact you directly to get this resolved.

Posted 1 month ago

“Selection in-stock, prices, delivery and condition of the product when received was great.”

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Posted 1 month ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 1 month ago

“I have been trying for forever for the individual loaves of French bread , like some restaurants serve befor the meal...I went online, searching and searching, and came upon Food Service Direct. The individual French bread is exactly what I was looking for so, I ordered a case? (48 loaves,....it was the smallest amount I could buy at a time, because I didn't know if it was going to be what I was looking for....Well, needless to say...it was exactly what I was looking for and as soon as these are almost gone, I will be placing another order. I won't wait until I am completely out.”

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Posted 1 month ago

Thank you for your great review! We are happy that we were able to get you the item you were looking for and look forward to serving you again soon.

Posted 1 month ago

“I got exactly what I wanted and I could not find them in any store. Caramel coffee mate with dispenser. Thank you”

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Posted 1 month ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for, and hope to see you again soon.

Posted 1 month ago

“im a vegan in a rural area and Food Service Direct .com is a lifesaver!! i can get the plant based proteins i need without driving 300+ miles away. fast shipping and always packed great”

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Posted 1 month ago

We're grateful for your comment and appreciate your trust in our brand. We'll continue to work hard to make sure that you always have a positive experience with us

Posted 1 month ago

“Loved the chicken i ordered!!”

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Posted 1 month ago

Thanks for the great review! We're happy to hear that your products arrived quickly and safely. We appreciate your business and hope to serve you again in the future.

Posted 1 month ago

“Prompt shipping. Quick service.”

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Posted 1 month ago

Thanks for the great review! We are happy to hear that your products arrived quickly. Hope to see you again soon!

Posted 1 month ago

FoodServiceDirect.com is rated 4.4 based on 4,274 reviews