FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.40

4.4 Rating 4,284 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,284 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did not deliver! Have not received my purchase!!”

Helpful Report

Posted 10 months ago

Thank you for taking the time to leave us a review. We pride ourselves on getting our customers what they need and we are sorry that could not happen here. due to unprecedented demands on our supply chain we were unable to fulfill your order as expected. We understand how frustrating it is to have an order cut due to the supply chain, we do everything in our power to keep you up to date on the status of your order. If you have any questions, please feel free to reach out to our customer service team, we would be happy to help.

Posted 10 months ago

“I ordered fresh yeast and the product arrived fast, wrapped and shipped with care to keep the product fresh. The product quality was exceptional and the price for product including shipping great. Would definitely buy again from that company and recommend it to others.”

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Posted 10 months ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 10 months ago

“Everything arrived as expected and in great condition. Thank you!”

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Posted 10 months ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 10 months ago

“That was my first time ordering from you and I was satisfied with my order.”

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Posted 10 months ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 10 months ago

“Ordered about a week ago, I’ve received the two I ordered and they are going to work perfect !! Thanks so much !”

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Posted 10 months ago

You’re certainly welcome! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 10 months ago

“Very quick delivery and package really well. I will definitely order items again.”

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Posted 10 months ago

Thank you for the review! We are happy to hear that your order was delivered safely. We can't wait to see you again soon!

Posted 10 months ago

“I love your service and website. Delivery was Awesome. You have products I can’t find anywhere else. I will be ordering again. Thank you”

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Posted 10 months ago

Thank you for the feedback! We are so glad we are able to help you get something that is hard to find in your area!

Posted 10 months ago

“service is great no problem i have order many time without know problems”

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Posted 10 months ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 10 months ago

“I ordered frozen chocolate chip cookie dough. It arrived on time and was neatly packed. The dough was still frozen when I received it. It is a little pricey, but convenient. I will order again.”

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Posted 10 months ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 10 months ago

“Your team and their work deserve a five star rating. Your company has a rich history with talented professionals that paved the way and remain the forerunner of this niche industry. My order has not been fulfilled, but I'm certain your skilled staff achieve excellence daily.”

Helpful Report

Posted 10 months ago

Thank you so much for the kind words we really do appreciate it. It looks like the item you ordered is a special order item. Items that are considered special order are ordered just for you and can take a little longer to arrive from our suppliers. Your item is due to arrive at our shipping facility on 12/28/2023, and will be shipped out to you shortly after it is processed. You will receive a separate email with tracking information once it is available. If you have any questions please feel free to reach out to us. We will be happy to help!

Posted 10 months ago

“I ordered some rainbow cookies in October,they came right on time and no damage. I ordered rainbow cookies and pinch cookies in December,and was disappointed by the damage to the rainbow cookies. The delivery was on time for both orders.”

Helpful Report

Posted 10 months ago

Thank you for the feedback. If there ever is an issue with your order please feel free to reach out to our customer service team anytime we would be happy to help.

Posted 10 months ago

“My original order was for a product that you could no longer get. It was wonderful when you suggested a similar product! Customer service was outstanding and shipping was fast…thank you”

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Posted 10 months ago

We appreciate the review! Thank you for letting us make this right for you. See you again soon!

Posted 10 months ago

“Great deal it was plentiful enough for 15+ people”

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Posted 10 months ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 10 months ago

“Great customer service and fast shipping”

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Posted 10 months ago

Thank you for the great review! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 10 months ago

“We are really happy with the service and the product. . I'm looking forward for future service..”

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Posted 10 months ago

Thank you for the review. It was our pleasure serving you. Hope to see you again soon!

Posted 10 months ago

“I have found my online store for items that I like that are not found in stores. Sometimes comparable and sometimes a little high to prices that I would like to pay, but you know when you want it you want it!”

Helpful Report

Posted 10 months ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 10 months ago

“Too expensive. Too slow. Sucks.”

Helpful Report

Posted 11 months ago

Hello, Thank you for the feedback. We understand the importance of affordable and timely delivery. We offer multiple shipping methods to provide options that suit different needs. We have a wide variety of products to fit all budgets. Please feel free to reach out to our customer service team, we would be more than happy to help you find something within your budget.

Posted 10 months ago

“Item arrived in short order, but will not be using product yet.”

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Posted 11 months ago

Hello, Thank you for reaching out. We are so happy to hear your order was delivered in a timely manor. If you have any questions please feel free to reach out to our customer service team, we would be happy to assist.

Posted 10 months ago

“The order was very late. Still not arrived .”

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Posted 11 months ago

Hello, Thank you for the review, ill be happy to assist. I'm showing your order has shipped from our warehouse and is expected to be delivered on Wednesday December 20th. For any updates on your shipment please refer to the tracking link sent to your email. If you have any questions please feel free to reach out to our customer service team, we would be more than happy to assist.

Posted 10 months ago

“Ultra fast delivery and very affordable!”

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Posted 11 months ago

Thank you so much for the kind words! We really do appreciate your business. See you again soon.

Posted 10 months ago

FoodServiceDirect.com is rated 4.4 based on 4,284 reviews