FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.39

4.4 Rating 4,285 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,285 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Write Your review

Tell us how FoodServiceDirect.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

FoodServiceDirect.com 5 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast shipping and provided timely updates about delivery time. Product was packaged well & arrived in perfect shape. Will purchase from them again.”

Helpful Report

Posted 1 year ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 1 year ago

“I got my order within 5 days of ordering it. It came frozen solid on the price was great. This would be my first choice on ordering any bulk food”

Helpful Report

Posted 1 year ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 1 year ago

“Great as always. Cakes freeze well and thaw out perfect.”

Helpful Report

Posted 1 year ago

Thank you for the great feedback! We are so glad we could get these for you. See you again soon!

Posted 1 year ago

“Expensive but tasty it was packaged very well”

Helpful Report

Posted 1 year ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 1 year ago

“My chicken was shipped out fast and packaged very well, still very much frozen and when I cooked the chicken, it taste just like the chicken I get from local restaurants. Very happy with the service and the quality of the food”

Helpful Report

Posted 1 year ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 1 year ago

“Yes, delivered to my front door, I'm very happy your company was able to correct the shipping address from the wrong dialog box .”

Helpful Report

Posted 1 year ago

We appreciate the feedback! Thank you for letting us make this right for you. See you again soon!

Posted 1 year ago

“This is the only popcorn chicken my picky eater likes! Everything was frozen and delivery was perfect. I will keep coming back!”

Helpful Report

Posted 1 year ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 1 year ago

“I will use this supplier again. Price and delivery were great.”

Helpful Report

Posted 1 year ago

Thank you for the feedback. It was our pleasure serving you. Hope to see you again soon!

Posted 1 year ago

“I could not find this ice cream anywhere, and you guys had it! I can’t tell you how happy I am with the service, the delivery and everything! I will definitely be buying from you again”

Helpful Report

Posted 1 year ago

We are thrilled to have you as part of the Food service direct family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Posted 1 year ago

“Very reliable, great value, great quality, will continue to use.”

Helpful Report

Posted 1 year ago

Thank you for the feedback. We really do appreciate your business. See you again soon!

Posted 1 year ago

“Great company! Great fish! I will order again!!”

Helpful Report

Posted 1 year ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. I do see that you haven't reached out to our customer service team for assistance. I have sent you an email for more information regarding this order. We sincerely apologize and will do what we can to make this right.

Posted 1 year ago

“The product is wonderful. Delicious cinnamon rolls. I would have liked a sheet of instructions included in the shipment and much more hot ice to keep the rolls frozen, but all turned out fine!”

Helpful Report

Posted 1 year ago

Thank you for the feedback. If there ever is an issue with your order please feel free to reach out to our customer service team anytime we would be happy to help.

Posted 1 year ago

“the service is great order are place and shipped on time”

Helpful Report

Posted 1 year ago

Thank you for the feedback. It was our pleasure serving you. Hope to see you again soon!

Posted 1 year ago

“I placed an order and two days later (the day before I was supposed to receive them) I received an email that "due to supply chain issues" my order was canceled. Not delayed, or even on backorder, just canceled.”

Helpful Report

Posted 1 year ago

We pride ourselves on getting our customers what they need and we are sorry that could not happen here, due to unprecedented demands on our supply chain we were unable to fulfill your order as expected. Sometimes suppliers do not tell us an order is being cut until we receive our final delivery confirmation, usually on the day our order arrives to us. We understand how frustrating it is to have an order cut due to the supply chain, we do everything in our power to keep you up to date on the status of your order. If you have any questions, please feel free to reach out to our customer service team, we would be happy to help.

Posted 1 year ago

“I have not received my order as of 10/23/23.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review! It looks like the item you ordered is a special order item. As per the listing items that are considered special order are ordered just for you and can take a little longer to arrive from our suppliers. Your item is due to arrive at our shipping facility on 11/06/2023, and will be shipped out to you shortly after it is processed. You will receive a separate email with tracking information once it is available. If you have any questions please feel free to reach out to us. We will be happy to help!

Posted 1 year ago

“I have ordered over the last 2 years. The online ordering was a little glitchy at times, until recently. Thanks for updating your ordering system. Delivery has always been great. I believe that is part of you choosing UPS as your carrier. Most other restaurant services use FedEx, which is inferior!”

Helpful Report

Posted 1 year ago

Thank you so much for the kind words! We appreciate it. See you soon.

Posted 1 year ago

“product came early in a very well packaged box. This was a first time order and we will do it again”

Helpful Report

Posted 1 year ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 1 year ago

“Great products great delivery”

Helpful Report

Posted 1 year ago

Thank you for the awesome feedback we appreciate your business!

Posted 1 year ago

“I always thought this site was only for companies, but as an individual who couldn't find the items I wanted except on your site I ordered. I was greatly surprised at how easy and economical everything was. Thank you for allowing me to purchase.”

Helpful Report

Posted 1 year ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 1 year ago

“I was so happy to find this product, but they sent the wrong item. Yes customer service for correction was super responsive and easy to work with for the error. However a week later and I still don’t have the correct product. It took less than 3 days to get the wrong product.”

Helpful Report

Posted 1 year ago

Hello, Thank you for the feedback. I do see that your item has shipped from our warehouse this morning. You will be sent a tracking link to the email on file. Please if you have any questions please feel free to reach out to our customer service team, we would be happy to help.

Posted 1 year ago

FoodServiceDirect.com is rated 4.4 based on 4,285 reviews