FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.40

4.4 Rating 4,274 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,274 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great Tilapia and the delivery service was very good!”

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Posted 3 months ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 3 months ago

“First time to use FSD,ordered 12 pack of texas peach tea in glass,was packed great No damage to jars or box,came on time would use them again.”

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Posted 3 months ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 3 months ago

“Ordering my product was so easy. In and out in a flash. Delivery was on point and my item was so well packaged. It was still frozen after being on my porch for awhile. Great service all around.”

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Posted 3 months ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 3 months ago

“Everything went really well.Our item was delivered very quickly.”

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Posted 3 months ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 3 months ago

“Packaged well, received in a timely manner, quality of product is great. Communication was great!”

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Posted 3 months ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 3 months ago

“I ordered a 10 pound box of FARMLAND 2 ounce Breakfast Sausages--I was sent a 10 pound Box of SMITHFIELD Breakfast Sausages--There IS a difference in the taste and. in addition, the Smithfield sausages were a bit spicy. You did a substitute without informing me. That's not a great way to do business!!!!!”

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Posted 3 months ago

Thank you for the feedback, ill be happy to assist. Our Smithfield products are listed under the name Farmland since Farmland Foods is actually owned by Smithfield Foods. While the packaging may have changed to reflect the Smithfield brand, the product inside is essentially the same as the Farmland sausages you've ordered in the past. We would never substitute anything with out your consent. If you would like more information please feel free to reach out to our customer service team, we would be happy to help.

Posted 3 months ago

“I'm very satisfied with foodserviceDirect with the purchase I made and the time I received it. Thank you so much”

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Posted 3 months ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 3 months ago

“Ordered and got in three days was very satisfied and recommend”

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Posted 3 months ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 3 months ago

“Ordered up a 10kg box of shelf stable tuna for the first time from this company. Destiny was helpful in expediting shipping. Product worked perfectly on our canoe trip.”

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Posted 3 months ago

We are thrilled to have you as part of the Food service direct family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Posted 3 months ago

“Great E-Communication and top quality on all the different food products.”

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Posted 3 months ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 3 months ago

“Easy ordering and great products”

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Posted 3 months ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 3 months ago

“Great customer service”

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Posted 3 months ago

Thank you for the feedback! It was our pleasure serving you. Hope to see you again soon!

Posted 3 months ago

“Very efficient and quick service. Ordered a products I can no longer get in the grocery store. Don't like paying the extra that it costs to go this direction, but I don't make a habit of it, just once in a while.”

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Posted 3 months ago

Thank you for the feedback! We are so glad we are able to help you get something that is hard to find in your area!

Posted 3 months ago

“*BUYER BEWARE* Website charged us twice for the same order. When we contacted them they wouldn't cancel it. Now we have double product.”

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Posted 3 months ago

Hello. Thank you for the feedback I will be happy to asset. I took a look at your account and noticed that two separate orders were placed on different days. I do apologize for this since this is not a system error and the items already being processed for shipment we were unable to cancel this order. Please if you need help ordering feel free to reach out to our customer service team. We would be more than happy to assist.

Posted 3 months ago

“Great Product and Great Packaging/Delivery”

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Posted 3 months ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 3 months ago

“Very satisfied and will continue to order.”

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Posted 3 months ago

You’re certainly welcome! It was our pleasure serving you. Hope to see you again soon!

Posted 3 months ago

“FSD has been THE ONLY distributor carrying the product we've searched for for literaly years. Why I wish I could buy it in single gallons I'm just thrilled we can get it buy the 4 gallon case. Other family members that found out that we'd found this particular cream garlic dressing ALL CAME CLAMERING TOO US so we shared the 3 gallons we still had. As soon as we needed more THEY ALL ASKED FOR MORE as well. FSD is, as my granddaughter used to say, ARE THE BOMB!!! We highly recommend FSD FOR THOSE HARD TO FIND RESTRAUNT FOODS YOU LOVE. Thanks Much FSD, Deacon Dave Brezinski”

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Posted 3 months ago

“fast service great price quality products”

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Posted 3 months ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 3 months ago

“Delivered quick and in great packaging, burritos were frozen and taste delicious after cooking.”

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Posted 3 months ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 3 months ago

“Iam not satisfied with your customer service.. I waited 3 weeks to receive one item from your company and the quality is not what I expected. I will not be ordering from your company anymore.”

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Posted 3 months ago

Thank you for your feedback. We apologize for any issues with your order. We strive to ensure that your order is delivered in perfect condition. I do see what we have processed a replacement order for you. Once your order is available to ship tracking information will be emailed to you as well. If you have any questions please feel free to reach out to us anytime.

Posted 3 months ago

FoodServiceDirect.com is rated 4.4 based on 4,274 reviews