FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.39

4.4 Rating 4,290 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,290 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received quickly and nicely packed.”

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Posted 1 year ago

Thank you for the great feedback! We are so glad we could get these to you.

Posted 1 year ago

“Great selection of hard to find items! Fast shipping. Love this site!”

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Posted 1 year ago

Thank you for the feedback! We are so glad we are able to help you get something that is hard to find in your area!

Posted 1 year ago

“You are always sent out in a timely matter will buy again when we need more .thank you”

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Posted 1 year ago

You’re certainly welcome! Thank you for the feedback. We appreciate your business. See you soon!

Posted 1 year ago

“Great quality product and fast delivery.”

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Posted 1 year ago

Thank you for the feedback we appreciate your business. See you soon!

Posted 1 year ago

“First of all, it was delivered to the wrong address in my complex, luckily, my neighbor recognized my name and brought it to me. Secondly, the yogurt was damaged, four of the containers were damaged and made a mess all over the carrier box. I was able to salvage the rest, but I will not be buying from you again. To top things off it was late in the delivery. I sent a note to the food service direct and never received an apology. This is the first response I have gotten. Poor customer service!!”

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Posted 1 year ago

Thank you for sharing your experience with us we really do appreciate it. I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority. We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. I do see the customer service rep you were in contact with sent you an email updating you on your damage claim, I also see that you received a refund for the damaged portion of your order. If you have any questions please feel free to reach out to us anytime, we would be happy to help.

Posted 1 year ago

“Order was easy, received product in timely manner. UPS dropped the box at my front door and broke two of the jars inside. FoodService refunded money immediately.”

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Posted 1 year ago

We appreciate the feedback! Thank you for letting us make this right for you.

Posted 1 year ago

“Quick service, item was as described. Great estimation of delivery time.”

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Posted 1 year ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 1 year ago

“Great product selection, service and speedy delivery.”

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Posted 1 year ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 1 year ago

“Pretty solid,”

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Posted 1 year ago

Thank you for the feedback we appreciate your business. See you soon!

Posted 1 year ago

“I love the prices and the product is good, however, I think they need to get a new shipping method, at least for parchment paper. My first order showed up completely destroyed, like all of it had fallen out and someone tried shoving it back in. Customer service was great and they sent me a new case that also showed up half destroyed. I didn’t want to deal with another return so I just kept it.”

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Posted 1 year ago

Hello, Thank you for the feedback. We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. We have issued you a refund in the amount of $78.09 for the item not received. We are very sorry for any inconvenience caused, please let us know if there is anything else we can do to help.

Posted 1 year ago

“Leni Tan is amazing to work with. He is friendly, helpful, and very responsive”

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Posted 1 year ago

Thank you for the feedback. We are glad we could assist you!

Posted 1 year ago

“All of the people I spoke to were very polite and helpful in helping me to arrive at the correct item to purchase. Please pass along my gratitude to them and your company”

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Posted 1 year ago

We are thrilled to have you as part of the Food service direct family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Posted 1 year ago

“We received our products through a freight carrier. The products were as described”

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Posted 1 year ago

Thank you for the great feedback! We are so happy we could get these to you! See you soon.

Posted 1 year ago

“The okra I received was not frozen. The dry ice was gone. There should have been more dry ice in the container to keep the okra frozen since it took a week from the time it was sent to reach my place. Another thing I ordered eggplant which I have never received. It said it might take a month to come but I have never heard from you since. What happened to my eggplant order?”

Helpful Report

Posted 1 year ago

Thank you for the feedback. Customer experience is our top priority and we're sorry that your experience did not match those expectations. I can understand the frustration of having an order cut due to strains on the supply chain. Special order items are not kept in stock and only ordered on request for the customer. Unfortunately, we were not notified until the day your order was set to arrive that it was not going to be on our delivery from our supplier. An email from our purchasing team was sent to the email on file for this order, however, I do see that the email for this order is spelled incorrectly. Unfortunately, the .net was missing from the end of your email address, so you were not able to get any order notifications from us.

Posted 1 year ago

“Food Service Direct had everything I needed in stock for a catering event that I was doing. The items arrived on time and everyone loved the spaghetti and the sauce.”

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Posted 1 year ago

Thank you for the feedback! We are so glad we could get you the items you need.

Posted 1 year ago

“They are good for doing a comparative pricing. I found the 7th Generation hand soap here at a great price. It was very appreciated”

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Posted 1 year ago

Thank you for the feedback! We are so glad we could get you the items you need.

Posted 1 year ago

“product same in damaged and mis-picked again”

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Posted 1 year ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. I have sent you an email for more information regarding this order. We sincerely apologize and will do what we can to make this right.

Posted 1 year ago

“Quick turnaround time & delivery of product! I would prefer the cases shrinkwrapped, but boxed works too!”

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Posted 1 year ago

Thank you for the great feedback! We are so glad we could get these to you.

Posted 1 year ago

“Totally enjoyed our order. Would definitely order again from this location.”

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Posted 1 year ago

Thank you for the feedback. We look forward to your continued business. See you soon!

Posted 1 year ago

“Product came securely packed.. thank you”

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Posted 1 year ago

Thank you for the feedback we appreciate your business. See you soon!

Posted 1 year ago

FoodServiceDirect.com is rated 4.4 based on 4,290 reviews