FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.40

4.4 Rating 4,274 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,274 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

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“Amazing! Productnarrived completely frozen! It is delicious!”

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Posted 8 months ago

Thank you for the great feedback! We are so glad we could get these for you. See you again soon!

Posted 8 months ago

“Excellent service, quick delivery.”

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Posted 8 months ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 8 months ago

“easy ordering online and fast shipping”

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Posted 8 months ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 8 months ago

“Send many messages that I only wanted one order of two pies.Nobody paid attention”

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Posted 8 months ago

Hello, Thank you for the feedback. Ill be happy to assist. Unfortunately once an order is submitted by the customer we are unable to alter it in any way. I took a look at your account and noticed two different order placed on different days. Im also not seeing a cancelation request for your order. Please if there is ever an issue with your order feel free to reach out to our customer service team. We are always happy to assist!

Posted 8 months ago

“Delivery was fast my order was complete”

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Posted 8 months ago

Thanks for the great review! We're happy to hear that your products arrived quickly. Hope to see you again!

Posted 8 months ago

“Great, Quick service. Delivered on time.”

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Posted 8 months ago

Thanks for the great review! We're happy to hear that your products arrived quickly. Hope to see you again!

Posted 8 months ago

“Gwen Great Service An Fast Deliver.”

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Posted 8 months ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 8 months ago

“Delivery on time and order was exact and excellant tasting,,Thank you,”

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Posted 8 months ago

You’re certainly welcome! We are so glad we could get you the items you need.

Posted 8 months ago

“I was disappointed by the customer service I received. I ordered cases of chips, all the cases expire within a month. When I spoke with customer service that as long as they don't expire within two weeks they are considered fine and could not help me. I could return them for a 20% restocking fee, but the box can't be opened, so it's not an option since I can't see the date without opening the box (not the bags). This experience was disappointing knowing that I am not going to be able to use these before the expiration date as we hand them out in our gift bags but am not willing to give them expired items.”

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Posted 8 months ago

Hello, Thank you for the feedback, your experience is important to us, and we genuinely want to make things right for you. I took a look at your claim and noticed the chips expire in May over 2 months from now. We do want to make this right for you since this item is with in our policy we can offer a return for you. If you need any assistance processing a return please feel free to reach out to us anytime, we would be more than happy to assist.

Posted 8 months ago

“Highly disappointed, delivery was delayed and all 24 cakes was destroyed.”

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Posted 8 months ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. A claims specialist has sent you an update on your claim. Please look in your emails at your earliest convenience for a response from us.

Posted 8 months ago

“very pleased with the ease of shopping and the product arrived as expected. Will order again as needed.”

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Posted 8 months ago

Thank you for the review! We are happy to hear that your order was delivered safely. We can't wait to see you again soon!

Posted 8 months ago

“The price of shipping threw me off at little at first but it ships well in a strodoam cooler with dry ice.”

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Posted 8 months ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 8 months ago

“great price, fast delivery”

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Posted 8 months ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 8 months ago

“The service, the price, the delivery, and all were exceptional. Very glad that I was able to become acquainted with FSD. Thank you!”

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Posted 8 months ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 8 months ago

“Pricing acceptable. Delivery time reasonable.”

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Posted 8 months ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 8 months ago

“Arrived on time and frozen solid like it was supposed to be.”

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Posted 8 months ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 8 months ago

“Got my product in a timely manner. Very satisfied with it too!”

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Posted 8 months ago

Thank you for the review! We are happy to hear that your order was delivered safely. We can't wait to see you again soon!

Posted 8 months ago

“As always top quality products and service. I have never been disappointed”

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Posted 8 months ago

Thank you so much for the kind words! We really do appreciate your business. See you again soon.

Posted 8 months ago

“This place is great...had what I needed (an item difficult to find), was sent in a timely manner and was less expensive than any other place! I would definitely use them again..thanks Food Service Direct!”

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Posted 8 months ago

Thank you for the feedback! We are so glad we are able to help you get something that is hard to find in your area!

Posted 8 months ago

“Good over all service.”

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Posted 8 months ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 8 months ago

FoodServiceDirect.com is rated 4.4 based on 4,274 reviews