FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.39

4.4 Rating 4,287 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,287 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived with no broken shells.”

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Posted 1 year ago

Thank you for the feedback! We are so glad we could get you the items you need.

Posted 1 year ago

“I have been ordering from Food Service Direct for three years. They have always been efficient handling the orders and stay stocked on products. In all these years I have only had one damaged box, customer service was very helpful and courteous, the situation was rectified within 48 hours. I highly recommend Food Service.”

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Posted 1 year ago

Thank you so much for the recommendation! We are thrilled to have you as part of the Food service direct family! See you again soon.

Posted 1 year ago

“Delivery was smooth and came packaged in a manner to keep the product’s integrity in tact Highly recommend. Bryan”

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Posted 1 year ago

Thank you so much for the recommendation! We appreciate your business See you again real soon!

Posted 1 year ago

“THANK YOU foodservicedircet! I cannot thank you enough! Morningstar veggie dogs are my all time favorite. I can't get them anywhere. I have been trying to get them forever and you made it so SIMPLE! I saw your ad and ordered them. Foodservicedirect is perfect, perfect price, perfect shipping and veggie dogs arrived perfect! Will reorder soon. Many thanks, AL Wagner Metropolis ILL.”

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Posted 1 year ago

Thank you for the feedback! We are so happy we are able to get you these items. We really do appreciate your business.

Posted 1 year ago

“They are amazing for fast and great service”

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Posted 1 year ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 1 year ago

“Great prices and customer service. They were very prompt when I had one jar in my arrived damaged and issued a credit right away, the items i ordered arrived very quickly and were as discribed. would recommend this company to anyone.”

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Posted 1 year ago

We appreciate the feedback! Thank you for letting us make this right for you.

Posted 1 year ago

“great chose of food products, some hard to find”

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Posted 1 year ago

Thank you for the feedback! We are so glad we are able to help you get something that is hard to find in your area!

Posted 1 year ago

“Yeah where is the rest of my order l ordered almost 6 weeks ago really how long does it take to make Hot dog's really especially for the price of them l should get 2 boxes come on really”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review! It looks like the item you ordered is a special order item. As per the listing items that are considered special order are ordered just for you and can take a little longer to arrive from our suppliers. Your item is due to arrive at our shipping facility with in the time frame and will be shipped out to you shortly after it is processed. You will receive a separate email with tracking information once it is available. If you have any questions please feel free to reach out to us. We will be happy to help!

Posted 1 year ago

“Ordered a wheel of Saint Agur. Very soft delicate cheese. It arrived in a cooler cold and in great shape. Other companies have failed shipping this cheese.”

FoodServiceDirect.com 5 star review on 14th April 2023

Helpful Report

Posted 1 year ago

Thank you for the feedback! We are thrilled to have you as part of the Food service direct family!

Posted 1 year ago

“I was able to find the product which I had been searching for a long time.”

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Posted 1 year ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 1 year ago

“Easy to order, our shipment was very fast and arrived still chilled. Will order from again. Great customer service, and friendly staff. Thank you”

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Posted 1 year ago

Thank you for the feedback! We are thrilled to have you as part of the Food service direct family! See you soon!

Posted 1 year ago

“The product was not good quality and it tasted stale. 😕”

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Posted 1 year ago

Thank you for the feedback. At Foodservicedirect we strive for 100% satisfaction, we apologize that this did not happen here. Please feel free to reach out to our customer service team we would be more than happy to help you find a different item.

Posted 1 year ago

“Great prices and super fast delivery.”

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Posted 1 year ago

Thank you for the feedback we appreciate your business. See you soon!

Posted 1 year ago

“Food Service was fast and quick. Also, they were out of my product, they notified me as soon as it was available - fantastic customer service!”

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Posted 1 year ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 1 year ago

“I truly Love the Product I ordered from your company..Thank you and Don't change anything .”

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Posted 1 year ago

You’re certainly welcome! We are thrilled to have you as part of the Food service direct family!

Posted 1 year ago

“Well since my order never arrived and I didn't receive any notice I'd have to say it was pretty poor service.”

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Posted 1 year ago

Thank you for the feedback. UPS notified that your order was damaged in transit and back on 03/14/2023, one of our customer service reps sent you an email informing you that we have issued you a refund in the full amount for the damaged product. If you still do not see our email please check your spam folder for it. We sincerely apologize for any inconvenience this may have caused you. Please let me know if I can be of further assistance. Thank you,

Posted 1 year ago

“Arrived in a timely manner. Packaging very safe and secure.”

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Posted 1 year ago

Thank you for the feedback. We are so glad we could get you the items you need.

Posted 1 year ago

“Good quality-fair price-efficient shipping”

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Posted 1 year ago

Thank you for the feedback we appreciate your business. See you soon!

Posted 1 year ago

“My liquid coffee got here still frozen just like it suppose to”

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Posted 1 year ago

Thank you for the great feedback! We are so glad we could get these to you. See you soon!

Posted 1 year ago

“Great service. Will order again.”

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Posted 1 year ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 1 year ago

FoodServiceDirect.com is rated 4.4 based on 4,287 reviews