FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.40

4.4 Rating 4,274 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,274 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Glad to try Sara Lee pecan coffee cake but had to buy 12 and they were not as good as I remember sorry to say.”

Helpful Report

Posted 3 months ago

Thank you for the feedback. Please reach out to our customer service team we would love to further assist you.

Posted 3 months ago

“Great products. Food arrive well packaged”

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Posted 3 months ago

Thank you for the review! We are happy to hear that your order was delivered safely. We can't wait to see you again soon!

Posted 3 months ago

“I purchased the Dole cherries to can cherry pie filling. The process was very easy. Shipping was very reasonable. They were supposed to come frozen with dry ice but by the time I received them the ice was completely evaporated and the cherries how thawed a little. However, that was not the fault of Food Service Direct. I ordered these in the summer when it has been over 100 degrees. It was no big deal as I needed to thaw them anyway. Thank you Food Service Drect for having these available. I order them every year to use for canning my pie filling.”

Helpful Report

Posted 3 months ago

We are so glad we could get these for you. We are sorry to hear there was an issue with your order upon delivery. It is always our hope that all orders arrive without any issues. For any issues with delivery, big or small, please make sure you reach out to our customer service team so we can help you resolve any complaints you may have.

Posted 3 months ago

“I loved the funnel cake fries a great add on to my sweet treat business”

Helpful Report

Posted 3 months ago

Thank you for the awesome feedback. We are so glad we could get you the items you need. Hope to see you again soon.

Posted 3 months ago

“Great Service Fast Shipping”

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Posted 3 months ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 3 months ago

“Great price!!!!”

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Posted 3 months ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 3 months ago

“A shipment was either damaged in the warehouse before it was sent of by the UPS carrier that delivered it. All information regarding the shipment and damage, along with several supporting pictures were sent to Food Services Direct. After a few email exchanges, Food Services Direct compensated me for the proportional amount of damaged merchandise. The compensated amount was credited to my account in only a few short days. Service and congeniatlity of the service personnel was excellent. Food Services Direct get a 5-Star kudo for this exceptional effort.”

Helpful Report

Posted 3 months ago

We appreciate the feedback! Thank you for letting us make this right for you. See you again soon!

Posted 3 months ago

“I am grateful that I found your service for an item I have difficulty finding in the area of MT. I love dairy free Dairy Whip almond. I have used it for years and struggled to locate it by our MT home. I ordered 12 cans and then I noticed you had Dairy Free coconut whip cream, I ordered 12 of those. Service was easy, quick and arrived cold. I will definitely order again and check out other items you carry.”

Helpful Report

Posted 3 months ago

Thank you for the feedback! We are so glad we are able to help you get something that is hard to find in your area!

Posted 3 months ago

“Very good service good selection”

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Posted 3 months ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 3 months ago

“Excellent service delivered quick, have used a few times now and about to place another order for the original Pizza Logs. And need to mention as well the packing on frozen good is amazing. always delivered frozen as expected.”

Helpful Report

Posted 3 months ago

We're grateful for your comment and appreciate your trust in our brand. We'll continue to work hard to make sure that you always have a positive experience with us

Posted 3 months ago

“Très bon service.”

Helpful Report

Posted 3 months ago

Thank you for the feedback we appreciate your business. See you again soon!

Posted 3 months ago

“Great purchase”

Helpful Report

Posted 3 months ago

Thank you for the feedback. We really do appreciate your business. See you again soon!

Posted 3 months ago

“Wonderful service. Arrived quick and frozen.”

Helpful Report

Posted 3 months ago

Thanks for the great review! We're happy to hear that your products arrived quickly and safely. We appreciate your business and hope to serve you again in the future.

Posted 3 months ago

“The website is user-friendly and features a wide selection of excellent products. I chose the Fiesta Pizzas to add a nostalgic touch to my event, and I was impressed by the prompt delivery and secure packaging. Unlike experiences with other companies, FoodServiceDirect exceeded my expectations. I highly recommend their services.”

Helpful Report

Posted 3 months ago

We're grateful for your comment and appreciate your trust in our brand. We'll continue to work hard to make sure that you always have a positive experience with us

Posted 3 months ago

“Happy with the service I was provided hope to do more in the future. Thank you”

Helpful Report

Posted 3 months ago

Thank you for the feedback! It was our pleasure serving you. Hope to see you again soon!

Posted 3 months ago

“Great service! Product came on time and in good shape.”

Helpful Report

Posted 3 months ago

Thanks for the great review! We're happy to hear that your products arrived quickly and safely. We appreciate your business and hope to serve you again in the future.

Posted 3 months ago

“I ordered the Acai in bulk and served it at a party. It was wonderful. Came frozen which I was concerned about, and enjoyed by all. Communication with staff was excellent and answered all my concerns and questions. Will buy again!”

Helpful Report

Posted 3 months ago

We're grateful for your comment and appreciate your trust in our brand. We'll continue to work hard to make sure that you always have a positive experience with us

Posted 3 months ago

“I ordered oil for popcorn I got some but it wasn’t what I wanted”

Helpful Report

Posted 3 months ago

Thank you for the feedback. If there ever is an issue with your order please feel free to reach out to our customer service team anytime we would be happy to help.

Posted 3 months ago

“Absolutely not satisfied”

Helpful Report

Posted 3 months ago

Thank you for the feedback. If there ever is an issue with your order please feel free to reach out to our customer service team anytime we would be happy to help.

Posted 3 months ago

“I appreciate the availability at Food Service that I couldn’t find anywhere else. I love my coconut snack and was afraid I’d never find it again. Thank you Food Services!!”

Helpful Report

Posted 3 months ago

Thank you for the awesome feedback. We are so glad we could get you the items you need. Hope to see you again soon.

Posted 3 months ago

FoodServiceDirect.com is rated 4.4 based on 4,274 reviews