FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.39

4.4 Rating 4,290 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,290 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The value of the product ordered was good. Don't get me wrong the Kozy Shack Rice pudding for whatever reason was not available elsewhere so I'm glad you processed the order but it took like better than three weeks to deliver. So yes the delivery was on time but it was a long time. Otherwise I mean how can you screw up a case of pudding?”

Helpful Report

Posted 1 year ago

Hello, Thank you for the feedback. Items that are considered special order are ordered just for you and can take 3 to 4 weeks to arrive from our suppliers. We have over 100,000 items that ship out in 1-2 days! Please reach out to our customer service team we will be happy to help you find these items.

Posted 1 year ago

“Excellent staff. Very concerned about their customers. Their communication kept me abreast of my purchase. Kudos to the support team!!”

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Posted 1 year ago

Thank you for the great feedback! We are glad we could be there for you. Hope to see you soon!

Posted 1 year ago

“The service was good and mom got her case and only ate one. She passed away”

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Posted 1 year ago

Thank you for taking the time to leave us a review. We are so sorry to hear about your mother. Keeping you in our thoughts.

Posted 1 year ago

“So happy with our cookies. This is the only place to find the. Shipping is pricey but worth the Christmas nostalgia”

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Posted 1 year ago

Thank you for the feedback! We are so glad we are able to get you the item you were looking for. See you soon!

Posted 1 year ago

“My ordered arrived quickly! Thank you!”

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Posted 1 year ago

You’re certainly welcome! We appreciate your business. See you soon!

Posted 1 year ago

“Excellent product!!”

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Posted 1 year ago

Thank you for the great feedback! We are so happy we could get these for you!

Posted 1 year ago

“The product is a little outdated but still delicious. I will buy from this company many more times.”

Helpful Report

Posted 1 year ago

Thank you for the feedback. If there ever is an issue with your order please feel free to reach out to our customer service team anytime we would be happy to help.

Posted 1 year ago

“Had always shown me great courtesy and helpful customer service.”

Helpful Report

Posted 1 year ago

Thank you for the great feedback! We are glad we could be there for you. Hope to see you soon!

Posted 1 year ago

“These Chocolate Loving Spoon Cakes are the Most Delicious decadent cake my family and I have ever eaten. I will definitely continue to purchase these delightful dessert for my family!!!”

Helpful Report

Posted 1 year ago

Thank you for the feedback! We are thrilled to have you as part of the Food service direct family!

Posted 1 year ago

“Item received in timely manner”

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Posted 1 year ago

Thank you for the great feedback! We are so glad we could get these to you.

Posted 1 year ago

“Excellent customer service, I accidentally received the wrong order , however the staff were super helpful, communicative and friendly. They placed the correct order and I received the shipment today. Food service direct kept me updated for shipping and tracking. Packaging is great and came on dry ice.”

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Posted 1 year ago

“Guava Puree is exactly what we were looking for.”

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Posted 1 year ago

Thank you for the feedback! We are so glad we could get you the items you need.

Posted 1 year ago

“FoodServiceDirect is one of the best places to get food items shipped directly to your door. It is easy to order, and every order has been accurate and arrived quickly.”

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Posted 1 year ago

Thank you for the feedback! We are thrilled to have you as part of the Food service direct family!

Posted 1 year ago

“Just what i ordered”

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Posted 1 year ago

We appreciate your business and the great feedback!

Posted 1 year ago

“Fast, efficient service”

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Posted 1 year ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 1 year ago

“Awesome service and speedy shipping. Frozen goods were packed with dry ice and arrived still perfectly frozen.”

Helpful Report

Posted 1 year ago

Thank you for the feedback we appreciate your business. See you soon!

Posted 1 year ago

“Food Service offerings are always good. I've ordered items through a vendor and no compaints. Whichever cookie dough I order it is always good. **** 1 star this time because the way I received my order. I ordered 2 different cookie dough. One was in its own box and sealed unopened. However, the chocolzte chip cookie dough I ordered was not in a box. It was in a torn thin plastic bag and was just dropped in. Seems like the packer counted 213 pucks and called it a day, sealed the mailing box and sent it off. I WAS SHOCKED WHEN I OPENED THE BOX AND VERY DISAPPOINTED!!!”

Helpful Report

Posted 1 year ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. I have sent you an email for more information regarding this order. We sincerely apologize and will do what we can to make this right.

Posted 1 year ago

“Wonderful service. Order shipped really quick.”

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Posted 1 year ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 1 year ago

“Food service is a great source to get bulk things but the prices are high. I started ordering a product from here back in July or August and when I looked to order again in November it went up $24/tub. It's making it hard for small businesses. Their customer service department is great.”

Helpful Report

Posted 1 year ago

Thank you for the feedback. like many other stores, we are being hit with increasing costs as well. We hate to do it, but on occasion, we do have to raise prices. As the economy improves, we hope to be able to reduce the price not just on this product but on any other product that saw price increases due to high inflation.

Posted 1 year ago

“As always my products were well packaged and kept at proper temperatures for safe arrival. I am always happy with FoodServiceDirect.”

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Posted 1 year ago

Thank you for taking the time out of your day to leave us such wonderful feedback

Posted 1 year ago

FoodServiceDirect.com is rated 4.4 based on 4,290 reviews