Footasylum Reviews

Name: Footasylum
Address: Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood, Lancashire
Rating: 1.81

1.8 Rating 394 Reviews

20 %

of reviewers recommend Footasylum

1.8

Based on 394 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Footasylum:

At Footasylum buy Designer clothes, footwear, Mens trainers, clothing, shoes & footwear from great brands: Adidas Originals, Nike, Converse, Vans, G-Star, Fred Perry, Supra, Franklin & Marshall, Ugg boots, Beck & Hersey, Criminal Damage, Voi jeans & more

Visit Website

Phone:

0844 209 0804

Location:

Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood
Lancashire
OL10 2TA

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Footasylum 1 star review on 15th November 2024

Anonymous

Footasylum 1 star review on 5th June 2024

"Kelly"

Anonymous

Anonymous // 01/01/2019

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“I returned order NoFA-14808744 to your Liverpool store in Paradise St on 20th November 2023. I had purchased on line to collect at the store. I was given a receipt for the refund & they said I didn’t have to give them my bank card as the refund would go through automatically. Today the 26th November 2023 I received a email to say my purchase was ready at the Liverpool to collect & I have four days in which to do this. I DID NOT make another order & just want my refund of £39-99p”

Helpful Report

Posted 11 months ago

“Returned a pair of £70 trainers to croydon store that I ordered online. 4 weeks later have not had money refunded. online ghost chat as nobody there, customer service number never answered. I spend a lot of money in this store, not anymore. They have basically robbed me of £70. Awful company.”

Helpful Report

Posted 1 year ago

“Terrible company - tried to return and they sent me back the wrong item. When I told them in store they couldn't help and when I reached out online they said I had to go resolve with their courier”

Helpful Report

Posted 1 year ago

“Contacting these people if there is a problem is ridiculous. You could actually be waiting for hours for somoene to join the chat. And WhatsApp is even worse.”

Helpful Report

Posted 1 year ago

“Your customer service at Brighton Churchill square was awful the manager she was a liar and discriminated me I bought a pair of ladies shoes went home and noticed they were worn ones I had been given I called them and went to exchange or get a refund within 2 hours but in the shop she refused to refund and started to accuse me and my son that we had worn them considering my size is 10 and we bought size 6 afterwords she called the security to ask us to leave despite not giving us refund I told her that under consumer right I have a right to full refund or exchange for another new pair but all of a sudden security was called and I was told to leave the store and absolutely dishonest staff who lied and even when I was leaving I asked her to return my receipt and she said it’s in the box upon checking the box there was no receipt so she lied again and I believe she wanted me to leave the store without my proof so that they have a reason not to refund or exchange without receipt total shameful behaviour need go there again and please check your shoes before leaving the store. TOTALLY POOR CUSTOMER SERVICE AVOID THIS SHAMEFUL COMPANY STICK TO SPORTS DIRECT”

Helpful Report

Posted 1 year ago

“Customer service is the worst I have ever seen should I say no customer service at all! They will ignore you all the way! no point to try to contact them as no any support will be provided.”

Helpful Report

Posted 1 year ago

“Purchased some Nike socks for my daughter, the socks never arrived! Even had email and text confirmation from Footasylum’s chosen couriers to say the package had been lost. Since then I have been backwards and forwards with Footasylum trying to get a refund! No contact number, the chat portal is absolutely useless. Have to WhatsApp or email and never get the same person twice replying. So have to go through the problem over and over and over, with no resolution to a simple problem…”

Helpful Report

Posted 1 year ago

“I have never been a customer of footasylum but unfortunately I was scammed and they used my card at this company, the first time I got in touch through the chat line the first assistant was very good and I got one of the transaction repaid. They said that the other 3 were out for delivery and they will try to stop them and would get back to me. I didn’t hear anything for nearly a week so got back in touch with them, the second assistant seemed not to be interested and after a period of time told me the shoes had been delivered so transactions could be not stopped. I asked if they could give me or the national fraud agency the delivery address of were the products had gone and the answer I got was no. I understand why they can’t give me the information but surly they should get in touch with the nation fraud agency and pass on this information as this is now a criminal investigation.”

Helpful Report

Posted 1 year ago

“Purchased 2 pairs of Salomon trainers in different sizes. Both pairs didn't fit well so returned both pairs in exactly the same parcel as they were sent through FootAsylum's preferred choice of courier ToYou through Asda. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. I'm fortunate that I don't need a credit rating so I'll wait for FootAsylum to take this 'debt' to court and they can produce their evidence to my lawyer. I have all the evidence I need to prove I returned them and purchased a different pair through another store shortly after. Avoid this store at all costs.”

Helpful Report

Posted 1 year ago

“States as being in stock when it's not. Takes money, gives delivery date. Not delivered, turns out they just cancelled with no email, no text, no call as no stock. No notice at all. No customer service as chat service broken. Use their WhatsApp chat but it's automated only, no one there just states they will get back to you in 24 hrs. Mess of a company. Going to have to charge back my credit card.”

Helpful Report

Posted 1 year ago

“Ordered 2 coats and 2 jackets returned 2coats and1 jacket only refunded me for 1 coat. After numerous calls and being ignored they have still not refunded me for all items that I returned have now proceeded to take out a chargeback from my bank. Would not recommend this company as they constantly make excuses to ovoid refunding you. Total owned £370 beware when sending items back.”

Helpful Report

Posted 1 year ago

“Id give 0 stars if it would let me do that to leave a review! Chased for 4 days for a delivery only to be told that they have lost the parcel, cant redeliver it because they're out of stock .. probably didn't have any anyway... now got to wait till after xmas for my money back as its 10 working days ! Shocking service”

Helpful Report

Posted 1 year ago

“Do not but from here as you will not get a refund if you return anything. I returned a hood and a tshirt they refunded the T-shirt witch was £20 but not the hoody that was £60. Have not responded to any of my emails about the issue.”

Helpful Report

Posted 1 year ago

“Ordered my son a tracksuit cost me almost 150 turns up missing bottoms took 4 days of getting in touch to find out item was out of stock yet they had still taken the money for the item even though it was out of stock and if I hasn't said anything wouldn't have given me my money back worst service I've had from an online retailer”

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Posted 1 year ago

“you don't like the service please give us a feedback and IF YOU WANT REFUND YOU CAN CALL US ON +1 (8O5) 4IO 5O4O ...”

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Posted 2 years ago

“I was totally abused in Speke store by the manager Chris he is totally disrespectful and the discrimation and lack of empathy from this manager towards disabled is absolutely shocking I hope this man doesn't face the public every day his attitude is awful try and do an exchange with the reciept yes that is right with the actual reciept this man terrorised me infront of members of the public while I accompanied my disabled sister there absolutely shocking behaviour from a manager of a store im Totally gobsmacked of his behaviour most arrogant man I have ever had to deal with massive chip on his shoulder because his staff member give me wrong information he then proceeded to abuse me I've posted his picture please beware of this man when shopping at the speke store”

Footasylum 1 star review on 4th November 2022

Helpful Report

Posted 2 years ago

“I missed an item off the returns form and they now haven’t refunded one of my items even though they were both sent back. It’s absolutely sickening. I’ve had to raise this with resolver now. They cannot just rob people. They don’t take customer testimony. I’ll warn people of this company they’re cowboys”

Helpful Report

Posted 2 years ago

“AVOID! NO REFUND! THIEVES Absolutely appalling service. First and last time I use this useless website. I had to place two separate orders for school shoes for my daughter in August and returned one which was over a month ago. You have no option to contact humans instead dealing with bots! Can you take notes from ASOS or H&M please and see how an efficient company runs and provides excellent customer service. Whilst writing this negative review, I’m still yet to receive my refund! Kindly get one of your bots to update me on my refund urgently! Date of experience: 06 August 2022”

Helpful Report

Posted 2 years ago

“Very bad Customer service. They have a bad policy for returns. I never and never order from this site.”

Helpful Report

Posted 2 years ago

“I can't give zero stars unfortunately. Totally shocking service in regards to a faulty item that they refuse to replace or refund. It is clear to anyone looking at the item that there was something wrong with it (an expensive padded coat) yet they "inspected" it and could find no fault - absolutely outrageous. No one was willing to do anything to put this right for me and simply told me their decision is final! Awful customer service and I will never buy anything from them again.”

Helpful Report

Posted 2 years ago

Footasylum is rated 1.8 based on 394 reviews