Footasylum Reviews

Name: Footasylum
Address: Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood, Lancashire
Rating: 1.81

1.8 Rating 394 Reviews

20 %

of reviewers recommend Footasylum

1.8

Based on 394 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Footasylum:

At Footasylum buy Designer clothes, footwear, Mens trainers, clothing, shoes & footwear from great brands: Adidas Originals, Nike, Converse, Vans, G-Star, Fred Perry, Supra, Franklin & Marshall, Ugg boots, Beck & Hersey, Criminal Damage, Voi jeans & more

Visit Website

Phone:

0844 209 0804

Location:

Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood
Lancashire
OL10 2TA

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Footasylum 1 star review on 15th November 2024

Anonymous

Footasylum 1 star review on 5th June 2024

"Kelly"

Anonymous

Anonymous // 01/01/2019

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“Great choice of sneakers and also clothes, fast shipping outside GB”

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Posted 7 years ago

“good price, great selection, love the visual merchandising of the shop”

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Posted 7 years ago

“Great sale value. Great brands at a very reasonable price. Would recommend 10/10.”

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Posted 7 years ago

“"My 11-year-old daughter uses her brand-new debit card to make her very first online purchase of black and white NIKE AIR HUARACHE ULTRA from FootAsylum. She pays extra for next day delivery, and waits with excitement. They come, she opens the box to find Navy Blue NIKE AIR HUARACHE ULTRA! She checks the box and the order herself, both the box they come in says Black and White and the order is correct. We are advised to take pictures, email them to customer services, then take the time, to return them via our local Asda store, and are reassured it’s a one-off error, we’re very sorry, quality control, stock error, all the right words of reassurance, which we naively believe. A second pair are ordered and despatched 2 days later. My daughter waits in the whole day for them and when they come she rips open to bag, opens the box with a big beaming smile, and guess what………? Yes you have guessed it….they are Navy Blue, with the same error, box says black and white, trainers in box Navy. With my daughter in tears, I call customer services, same thing, must be a warehouse error, very sorry, then to top this off when I ask for a refund, and with absolute confidence, and a degree of arrogance and not a jot or ounce of customer care, the customer services rep tells me I have to take them back to my local Asda, get a tracking number, and only then can a refund be given! Footasylum, not only have you lost a sale, but, a young person who is likely to but many more pairs of trainers in her lifetime and share her experience with her peers of buying from your company. I too would walk past your stores, even if it meant paying more for the same item! Treating customers with downright contempt, and making them work for your twice over error is how other high street retailers have met their demise. I would suggest to anyone thinking of buying from this company to beware, and shop elsewhere. Even if it is their error you will pay with your time!"”

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Posted 7 years ago

“I ordered a item on Bank Holiday Monday For next day delivery, i ordered early evening and when ordering it said may not arrive next day if ordered Bank Holidays, ok i was willing to take a chance and wow wasn't i surprised when the next morning my item arrived . Great service.....”

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Posted 7 years ago

“Wonderful catalogue good to swipe through. Shopping both online and in-store is quite easy.”

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Posted 7 years ago

“Good customer service”

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Posted 7 years ago

“I bought some safety shoes for work from here. Very fast delivery and good price for the quality. I get the cost of the footwear refunded to me by my company so I asked for a invoice to prove the purchase to my work. They were more than happy to help. My work colleague liked the footwear and asked if I could order him a pair. These alslo arrived quickly, can't fault them.”

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Posted 7 years ago

“Easy ordering process and delivery on time”

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Posted 7 years ago

“I went to your local store in swindon town center the coustomer serviece was very bad dint expect that from them”

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Posted 7 years ago

“Absolutely brilliant super quick delivery too. Love the website too ?”

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Posted 7 years ago

“Very easy to order online, and they called me to say my order had arrived in store days before expected delivery so my son was very happy his jacket arrived early :-) great purchase”

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Posted 7 years ago

“If I could have zero I would !!!! Was contious ordering the trainers as I have never even herd of the site , did any way reading good reviews spent £39.00 pounds on a pair of trainers for work !!and they never even showed up !!! Gutted really waste of money haven't been refunded as yet .. and nearly 2 weeks later still no trainers!!! Gutted !!!! And peeved of to be honest !!!! NEVER AGAIN !!!!”

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Posted 7 years ago

“Goods delivered and described and on time. Good delivery communication”

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Posted 7 years ago

“Very good choice of items. Great variety of sizes and without paying any extra for delivery, my trainers was on my feet in 2 days”

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Posted 7 years ago

“Awful. Absolute shambles of a company. I ordered next day delivery and the next day the courier "attempted" to deliver my parcel. In fact, they didn't even knock and just left a card saying they couldn't reach me. I was waiting by the door since the estimated arrival time and I've read numerous reviews about Hermes saying that this has happened before where they've "attempted" to reach the customer. I called up Footasylum to have a word about the delivery service and the woman on the phone tried to blame me, insinuating that it was my fault for not hearing the door. I was by the door all day. She wouldn't blame Hermes but instead put the blame on me. Absolutely disgusting way to treat customers. I will never use Footaslyum again and will never recommend it to anyone I know.”

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Posted 7 years ago

“Ordered trainers for my son unfortunately they were small so had to return them for a larger size”

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Posted 7 years ago

“ordered on tuesday night item arrived way faster than i expected on thursday morning , no problems”

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Posted 7 years ago

“Have made two purchases, one in store and one online. nothing but problems. Instore purchase had a faulty pair of air max and terrible customer service, second purchase on line and the delivery address followed the billing address even though i filled out a different address for delivery..... simple things causing customers big problems. i know have to wait 3-5 days to receive my money back before odering the shoes i want. Gave them a second chance but...........”

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Posted 7 years ago

“Excellent service”

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Posted 7 years ago

Footasylum is rated 1.8 based on 394 reviews