Footasylum Reviews

Name: Footasylum
Address: Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood, Lancashire
Rating: 1.81

1.8 Rating 394 Reviews

20 %

of reviewers recommend Footasylum

1.8

Based on 394 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Footasylum:

At Footasylum buy Designer clothes, footwear, Mens trainers, clothing, shoes & footwear from great brands: Adidas Originals, Nike, Converse, Vans, G-Star, Fred Perry, Supra, Franklin & Marshall, Ugg boots, Beck & Hersey, Criminal Damage, Voi jeans & more

Visit Website

Phone:

0844 209 0804

Location:

Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood
Lancashire
OL10 2TA

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Footasylum 1 star review on 15th November 2024

Anonymous

Footasylum 1 star review on 5th June 2024

"Kelly"

Anonymous

Anonymous // 01/01/2019

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“Bought a pair of trainers and paid for next day shipping, arrived two weeks late and what had arrived was a hoodie, when I ordered trainers. I was also charges 37 euros for tax, which wasn't said when I bought the item. When I tried to get in contact with the company it was so difficult, didn't get back to me for days, and said there was nothing they could do. Eventually I got a partial refund. Overall horrific experience 0/10 WOULD NOT RECOMMEND. I will never be buying from Footasylum again.”

Helpful Report

Posted 3 years ago

“Disgusting ‘service’ faulty items to value of £200 returned in Nov, I have sent multiple emails and whattsup chats and got no information or resolution finally today after threatening further action I am now told the items are no longer in stock which they were in December. Absolutely shocking service, never been treated so badly and they can’t blame the current climate either, no contact number available, emails are not getting answered and whattsup a total joke!!!NEVER shop here again!!!”

Helpful Report

Posted 3 years ago

“Terrible company paid for next day delivery but they cancelled my order because they were out of stock - they only told me when I chased up to see where the order was - complained but they haven’t bothered to answer my complaint merely some banal excuse if you buy from these people you are asking for trouble”

Helpful Report

Posted 3 years ago

“So.my son bought me a coat for Christmas which was to small tried to take it back with all tags on just no receipt for an exchange only son had to rebuild the jacket as the girl at the till who had served him previously for the said jacket said she could not find it on the system which is untrue as all stock has a scu number logged into there system to see what stock they have then to make things worse je bought rhe jacket brought it home with a white price sticker on saying 94.99 when peeled off the correct price is 89.99 this is fraudulent how many other people has this happened to been trying to get a contact number sent emails whats app and no response from either I will definatly not be buying from here again nor will any of my family absolute rip off company I have photos to prove this”

Helpful Report

Posted 3 years ago

“Rubbish customer service and they haven’t even dispatched my items after 3 weeks when i paid for express shipping, never ordering from them again.”

Helpful Report

Posted 3 years ago

“Do not trust this company, have taken money from my account 4 weeks ago and haven't delivered the order. Can't get through to customer services and have sent multiple emails. Shocking customer service! Avoid!!!!”

Helpful Report

Posted 3 years ago

“Still waiting for order from 29th November, customer service is useless”

Helpful Report

Posted 3 years ago

“Ok, so i reside in Australia and didn't twig that i was ordering from a UK online store on the 11th of December, as all prices were in Australian currency. When i did discover 24hrs later that i had in fact ordered from a UK store i panicked that i wouldn't receive my order before Christmas. Well let me reassure you that this store does not only have reasonably priced products, they also have super sonic shipping. My order was on my doorstep on December 16th. 👍. I don't get local postage in that time frame. Very impressive business.”

Helpful Report

Posted 3 years ago

“Very poor costumer service I'm also worried that this company takes your money with no intention of sending your goods meaning people have to communicate with a very ambivalent costumer service who you tell there's been a problem in delivery and would you like a refund whilst they have kept costomers money for some considerable time”

Helpful Report

Posted 3 years ago

“The email. confirming order did not have a 'live' link to track parcel. It is impossible to get a response on live chat or via email. No idea if the order is out, dispatched or not.....”

Helpful Report

Posted 3 years ago

“Still waiting for my order ! Taken my money yet no order received!!!!”

Helpful Report

Posted 3 years ago

“the product came really quickly and was really nice condition (except the box which waws damages but inside was fine)”

Helpful Report

Posted 3 years ago

“Ordered jacket early November they said it was lost in transit and would send another then said it was out of stock. It’s now the end of November and they still have my £70, they keep saying 3-5 days for refund and no matter how many times I contact them they say the same thing 3-5 days they are a con”

Helpful Report

Posted 3 years ago

“FAKE SHOES I HAVE PROOF THIS TIME FOOT ASYLUM SELLING FAKE TRAINERS THIS TIME THEY GOT IT VERY BAD THERE IS NO AIR MAX UNDER THE NIKE 270 SHOE I BOUGHT FOR MY DAUGHTER I THOUGHT THIS FOR 3 YEARS BUT THEN I SAW POOR QUALITY ELSEWHERE SO PUT IT DOWN TO THAT WELL WHEN THESE ARRIED PLEASE LOOK AT PICTURE THERS NOTHING UNDERNEATH!!!!!! TERRIBLE COPY I FEEL LIKE TO CRY IVE WASTED 3 YEARS OF HARD WORKING MONEY FOR MARKET VALUE TRAINERS GUTTED.”

Footasylum 1 star review on 21st November 2020

Helpful Report

Posted 4 years ago

“Good Good Good. I will recommend this site. Have delivered my order within few days, even before the estimated time. Thankyou Footasylum.”

Helpful Report

Posted 4 years ago

“Would never use this company again.ordered trainers still not arrived after 7 days all they say is wait.They use HERMES will never use a company that use this courier company again.You have been warned.”

Helpful Report

Posted 4 years ago

“I've emailed their Team Email twice now with no response, I asked for my issue to be escalates with a manager and still no response after waiting over a week. This is after I've already spent over £1000 on an order, god knows how they treat small order customers, absolutely dreadful service and lost over a £100 in items because they're not responding.”

Helpful Report

Posted 4 years ago

“Got a pair of Nike 270s from the Liverpool, speke retail park and subsequently lost the receipt. When I finally opened the box of the trainers I got for college, I noticed (after being told a fresh pair was being sent to the till, that the shoes were absolutely disgusting! One of them must have been a display shoe! Who even thinks it's acceptable to sell a supposedly brand new pair of trainers like this?? Ate you serious? Furthermore, after trying to resolve this situation the cheek I received from staff in the store and the complaints procedure through what's app is an absolute joke!!! I had to begin my course with basically a second hand pair of shoes that basically everyone and their granny must have had on!! In the midst of a global pandemic where hygiene by government regulation is supposed to be of utmost importance? Seriously? Absolutely disgusting!!!”

Helpful Report

Posted 4 years ago

“Delighted to get a beautiful pair of Adidas trainers for such a low price. They arrived very quickly here to the Republic of Ireland, only took 3 working days with standard shipping. My only complaint is that they could have packaged them a bit better. The shipping company obviously really battered them about... No damage to the trainers though, thankfully. They're perfect”

Footasylum 4 star review on 15th September 2020

Helpful Report

Posted 4 years ago

“Worst company for buying footwear and clothing. I would rather go to j.d sports or foot locker ect. They are a joke to how they treat their customers, when we are the people who are keeping their businesses and jobs running. They do nothing but lie to you and talk down to you and laugh at you. Wont go into to much information but go elsewhere”

Helpful Report

Posted 4 years ago

Footasylum is rated 1.8 based on 394 reviews