Footasylum Reviews

Name: Footasylum
Address: Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood, Lancashire
Rating: 1.80

1.8 Rating 397 Reviews

20 %

of reviewers recommend Footasylum

1.8

Based on 397 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Footasylum:

At Footasylum buy Designer clothes, footwear, Mens trainers, clothing, shoes & footwear from great brands: Adidas Originals, Nike, Converse, Vans, G-Star, Fred Perry, Supra, Franklin & Marshall, Ugg boots, Beck & Hersey, Criminal Damage, Voi jeans & more

Visit Website

Phone:

0844 209 0804

Location:

Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood
Lancashire
OL10 2TA

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Footasylum 1 star review on 25th November 2024

Amanda Samantha Graffham

Footasylum 1 star review on 15th November 2024

Anonymous

Anonymous // 01/01/2019

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“Paid for Sunday delivery it’s now Tuesday and still not received my order. It’s unbelievably that this place have no proper customer service there what app customer help is not helpful I was told on Monday my order will be on next day delivery still no item. This place should be closed down take people hard working money and not giving the level of customer care that is required. Kmt”

Helpful Report

Posted 3 years ago

“Tried 3 times to purchase trainers for my granddaughter and hung on payment each time. Lost confidence in this website”

Helpful Report

Posted 3 years ago

“Poor customer service”

Helpful Report

Posted 3 years ago

“This is truly the worst customer service experience I’ve encountered in my entire life. I ordered a Gilet/jacket for my sons 10th birthday, despite having a fair amount of time till the actual day, I payed for next day delivery just to be extra safe it arrived on time. A week passes, and I receive nothing, not even an email or message offering any kind of explanation. I then contact them via email and WhatsApp. Three days later they reply, firstly via email to apologise and state the item never left the warehouse. Shortly after, they respond via WhatsApp, this time stating the item had been lost while in transit. This is where the outright lies began. I was asked at this stage if i would like a refund, or the item to be resent. I explained how it was for my sons birthday, and asked if it could be sent out on next day delivery. It took around 48 hours for them then to reply to me, only to tell me the product had now sold out. Great 👍 They apologised once more and asked if i would like to pick another similar product from their website and they would send that out instead. Great, I chose another similar item, gave the product code, size etc and received a message back saying - Hey there! Really sorry about this! We try our best to reply back as quick as we can! I understand your son won't receive his present on time and I can definitely see how disappointing this will be for him!😭 please reassure him from us that his present will be with him on Monday! I've sent it on Next Day Delivery but because it's a Friday today, it won't get sent out till Sunday! 😞 Monday arrived, nothing came. Tuesday comes, I receive an email saying - We have issued a refund!!! So the message above stating it had been sent out on next day delivery was another blatant lie. Once again my sons hopes were built up, only to be torn back down with deceit and horrific customer care. When I asked what on earth was going on, they sent a further message (well over 24 hours later) stating sorry we didn’t send it, the item you chose is now low on stock. Not sold out, but low, deeming my son somehow not worthy of receiving one, despite their catalogue of failings. The item my son wanted for his birthday is still available online as we speak, and available in his size. This really is the most appalling account of customer service I’ve ever encountered. I have absolutely no idea how such a truly shocking business is still in operation. I will do everything in my power to ensure as many people as possible hear this story, and how they shattered a child’s birthday wish, through lies, deceit, and disgusting customer care.”

Helpful Report

Posted 3 years ago

“Bought a pair of trainers and paid for next day shipping, arrived two weeks late and what had arrived was a hoodie, when I ordered trainers. I was also charges 37 euros for tax, which wasn't said when I bought the item. When I tried to get in contact with the company it was so difficult, didn't get back to me for days, and said there was nothing they could do. Eventually I got a partial refund. Overall horrific experience 0/10 WOULD NOT RECOMMEND. I will never be buying from Footasylum again.”

Helpful Report

Posted 3 years ago

“Disgusting ‘service’ faulty items to value of £200 returned in Nov, I have sent multiple emails and whattsup chats and got no information or resolution finally today after threatening further action I am now told the items are no longer in stock which they were in December. Absolutely shocking service, never been treated so badly and they can’t blame the current climate either, no contact number available, emails are not getting answered and whattsup a total joke!!!NEVER shop here again!!!”

Helpful Report

Posted 3 years ago

“Terrible company paid for next day delivery but they cancelled my order because they were out of stock - they only told me when I chased up to see where the order was - complained but they haven’t bothered to answer my complaint merely some banal excuse if you buy from these people you are asking for trouble”

Helpful Report

Posted 3 years ago

“So.my son bought me a coat for Christmas which was to small tried to take it back with all tags on just no receipt for an exchange only son had to rebuild the jacket as the girl at the till who had served him previously for the said jacket said she could not find it on the system which is untrue as all stock has a scu number logged into there system to see what stock they have then to make things worse je bought rhe jacket brought it home with a white price sticker on saying 94.99 when peeled off the correct price is 89.99 this is fraudulent how many other people has this happened to been trying to get a contact number sent emails whats app and no response from either I will definatly not be buying from here again nor will any of my family absolute rip off company I have photos to prove this”

Helpful Report

Posted 3 years ago

“Rubbish customer service and they haven’t even dispatched my items after 3 weeks when i paid for express shipping, never ordering from them again.”

Helpful Report

Posted 3 years ago

“Do not trust this company, have taken money from my account 4 weeks ago and haven't delivered the order. Can't get through to customer services and have sent multiple emails. Shocking customer service! Avoid!!!!”

Helpful Report

Posted 4 years ago

“Still waiting for order from 29th November, customer service is useless”

Helpful Report

Posted 4 years ago

“Ok, so i reside in Australia and didn't twig that i was ordering from a UK online store on the 11th of December, as all prices were in Australian currency. When i did discover 24hrs later that i had in fact ordered from a UK store i panicked that i wouldn't receive my order before Christmas. Well let me reassure you that this store does not only have reasonably priced products, they also have super sonic shipping. My order was on my doorstep on December 16th. 👍. I don't get local postage in that time frame. Very impressive business.”

Helpful Report

Posted 4 years ago

“Very poor costumer service I'm also worried that this company takes your money with no intention of sending your goods meaning people have to communicate with a very ambivalent costumer service who you tell there's been a problem in delivery and would you like a refund whilst they have kept costomers money for some considerable time”

Helpful Report

Posted 4 years ago

“The email. confirming order did not have a 'live' link to track parcel. It is impossible to get a response on live chat or via email. No idea if the order is out, dispatched or not.....”

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Posted 4 years ago

“Still waiting for my order ! Taken my money yet no order received!!!!”

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Posted 4 years ago

“the product came really quickly and was really nice condition (except the box which waws damages but inside was fine)”

Helpful Report

Posted 4 years ago

“Ordered jacket early November they said it was lost in transit and would send another then said it was out of stock. It’s now the end of November and they still have my £70, they keep saying 3-5 days for refund and no matter how many times I contact them they say the same thing 3-5 days they are a con”

Helpful Report

Posted 4 years ago

“FAKE SHOES I HAVE PROOF THIS TIME FOOT ASYLUM SELLING FAKE TRAINERS THIS TIME THEY GOT IT VERY BAD THERE IS NO AIR MAX UNDER THE NIKE 270 SHOE I BOUGHT FOR MY DAUGHTER I THOUGHT THIS FOR 3 YEARS BUT THEN I SAW POOR QUALITY ELSEWHERE SO PUT IT DOWN TO THAT WELL WHEN THESE ARRIED PLEASE LOOK AT PICTURE THERS NOTHING UNDERNEATH!!!!!! TERRIBLE COPY I FEEL LIKE TO CRY IVE WASTED 3 YEARS OF HARD WORKING MONEY FOR MARKET VALUE TRAINERS GUTTED.”

Footasylum 1 star review on 21st November 2020

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Posted 4 years ago

“Good Good Good. I will recommend this site. Have delivered my order within few days, even before the estimated time. Thankyou Footasylum.”

Helpful Report

Posted 4 years ago

“Would never use this company again.ordered trainers still not arrived after 7 days all they say is wait.They use HERMES will never use a company that use this courier company again.You have been warned.”

Helpful Report

Posted 4 years ago

Footasylum is rated 1.8 based on 397 reviews