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Ford Reviews

1.5 Rating 270 Reviews
12 %
of reviewers recommend Ford
1.5
Based on 270 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Read Ford Reviews

Phone:

020 3564 4444

Email:

flinform@ford.com

Location:

Abbot House
St Albans
AL1 2RW

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Ford 5 star review on 26th March 2025
Wally Diachuk
Ford 5 star review on 26th March 2025
Wally Diachuk
Ford 1 star review on 19th March 2025
Varun Bhatia
Ford 1 star review on 7th January 2025
Anonymous
Ford 5 star review on 2nd December 2024
Robert James
Ford 1 star review on 15th November 2024
Anonymous
Ford 1 star review on 12th August 2024
Laura
17
Anonymous
Anonymous  // 01/01/2019
The service and repair jobs by Malayalam ford Panangad kochi was very satisfactory and good. I received my Ecosport KL-39L-5500 in very satisfactory condition and the staff and manager was very helpful and courteous. I was explained everything in detail and I am hereby withdrawing my concerns and wish to state that I am totally satisfied with Ford dealer Malayalam Ford Panangad kochi.
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Posted 1 week ago
Our Ford Maverick hybrid truck broke down at 11,000 miles and we have been waiting for a repair for almost 9 weeks. Romeo Ford does not provide loaner cars. Corporate office tells us to talk to local dealer and local dealer tells us to talk to corporate office.
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Posted 2 weeks ago
Horrible experience with ford edge 2017 model . Engine liner failure within 3 year of purchasing and there was no engine warranty even after replacement. Spare part replacement was extremely delayed and high cost . It’s better to buy Chinese or Indian cars which are more user friendly and more reliable.
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Posted 3 weeks ago
We just had to replace the engine block in our 2018 Ford Escape. It had 84,000 miles but that is not enough to warrant a new engine. We paid $7000 of the total $11,000; Ford paid $4000 but refused to do anything else. There was a design flaw that allowed coolant to leak in the EB engine, and Ford knew about this problem. They offered a replacement but that expired in 2022. After 50 years of owning Fords of various models, we will NEVER buy another Ford. They no longer produce quality vehicles and they do not stand behind their product. An online search showed many owners of 2018 Fords had the same problem, and there have been class action suits related to the issue. A much smaller complaint: the paint around the windshield is flaking off, also experienced by other owners of models with blue paint.
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Posted 4 weeks ago
Kentwood ford in Edmonton was totally the best. Best customer service and friendly staff Made me feel like part of their family. Would definitely recommend them to everyone I know We dealt mostly in person but phone as well
Ford 5 star review on 26th March 2025 Ford 5 star review on 26th March 2025
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Posted 4 weeks ago
i made the biggest mistake of my life by buying a ford car
Ford 1 star review on 19th March 2025
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Posted 1 month ago
We had a great experience at AM Ford plus in Trail. We were immediately greeted by friendly helpful salesmen. Our salesmen Brian Hawking was great and helped us find the perfect new truck. He also recommended a fantastic restaurant in Trail (Pino’s Italian restaurant) and several other local attractions. We also want to thank Tim Horcoff for making our day go so smoothly.
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Posted 1 month ago
It’s easier to say what went right since I bought my 2020 Ford Escape than what went wrong!!! The service manager has been excellent and the car was wonderful for 1.5 years until…….electrical problems, recalls and more recalls, car not starting over and over again, long, long, wait for parts to arrive, lights on dashboard, in for service longer than in my garage! I’ve had it!!!!
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Posted 1 month ago
Bought 2024 F-150 XLT with many problems and Ford says it is not warrantable. Fog headlights no warrantable. I had many trucks and never got problems as this one. I just trade in my GmC Sierra, which never gave any problem, for this one that in a month made lost 2 of work. I call manufacturer already, called the dealer twice, called ford bank and nobody helped me. I don’t want to have this truck anymore.
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Posted 1 month ago
The car has been at the service center for the last 25 days, no one is replying and no spare parts are available.
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Posted 1 month ago
My Ford Ecosport broke down because of a recall part on 3/4/24. The recall fix was (and is) not available. It is now a year later and I still do not have my car. They finally replaced the engine in December, I got it back in the middle of January. Drove it 2 days and it broke down. It was diagnosed at the local dealership and is going to cost $450 to fix. Ford offered to pay $140 of it. Remember this is a brand new engine but I do not have a warranty on it, because my original engine warranty was expired. Let me add, that this new engine still has the 'bad' recall part. I will say that they have provided me a rental car but of course I have to pay upfront and am usually about 3 weeks in the hole! And I am not made of money! I have spent HOURS on the phone with Ford and get a different story each time. Plus after my car sat for 10 months and didn't get driven, the battery is acting up. If I ever get it back, that will be the next fight. I do not think I will ever own another Ford!!! Of course I haven't had my Ford in ONE YEAR!!! I will also say the service people at the 2 dealerships I have worked with have been wonderful!
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Posted 2 months ago
ive had 9 months of misery with the car i bought. Ive had nothing but problems that the dealership hasn't fixed and ford canada offer no help
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Posted 2 months ago
Ford Mustang Mach E doesn't charge above 287 miles, which is to charge to 321 miles! That being said, the actual miles achieved are less than 287 on the road. This vehicle has been in service twice for these issues and still no change in charging or mileage!
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Posted 2 months ago
We have a 2015 explorer with 78,000 miles and the water pump went out. I read a class action law suit against him for the faulty water pump that was going out on all explorers because it was cheaply made and should not be going out with that many miles. They also have it where you have to take part of the motor out to get to it. It also comes with cost of a whopping 3400.00 !! Ridiculous! My husband is a ford man but my next one won’t be!!
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Posted 3 months ago
I took my Ford Ecosport to Fred Grande Ford in Richmond Mich. I was very pleased with the cordial service manager and got to meet the mechanic who replaced the water pump which had a leak. It was done and done right. I plan on going there in the future. I have purchased or leased vehicles there in the past and will continue to . Thankyou Fred Grande ford and especially Chip and Cody.
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Posted 3 months ago
DO NOT BUY FORD EXPLORER EV EXTENDED RANGE WITH 77kw battery. It will not return more than 160 miles on a motorway trip… Ford claims 375 miles range… Be careful 👍
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Posted 3 months ago
Latham Ford wanter to change swollen lug nuts on my Ford Edge 2018 for $520. I went to Goodyear and they changed all 20 lug nuts for $46.
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Posted 3 months ago
Shame on you Ford. A recall parts on my SuV until now i'm still waiting. 6 mos already and they remove the old one and without any parts to replace... Shame on this company
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Posted 3 months ago
This platform proved to be a nightmare, even though I had assumed I had made a wise investment. My account was frozen, preventing me from accessing my personal funds. The anxiety and uncertainty were too much to handle. However, after I discovered *reaintell.com, their staff put in a lot of effort to get my account back. I appreciate their knowledge and am relieved to have my $60,000 returned
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Posted 3 months ago
My 2021 F-150 Lariat ($81K, with all service/warranty packages) is already on its 2nd battery in just 3 years. Now Ford refuses to cover the battery they replaced in 2023! Their warranties are a SCAM. Buyers beware! #Ford #F150 #WarrantyScam #TruckProblems"
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Posted 3 months ago
Ford is rated 1.5 based on 270 reviews