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Ford Reviews

1.5 Rating 270 Reviews
12 %
of reviewers recommend Ford
1.5
Based on 270 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Read Ford Reviews

Phone:

020 3564 4444

Email:

flinform@ford.com

Location:

Abbot House
St Albans
AL1 2RW

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Ford 5 star review on 26th March 2025
Wally Diachuk
Ford 5 star review on 26th March 2025
Wally Diachuk
Ford 1 star review on 19th March 2025
Varun Bhatia
Ford 1 star review on 7th January 2025
Anonymous
Ford 5 star review on 2nd December 2024
Robert James
Ford 1 star review on 15th November 2024
Anonymous
Ford 1 star review on 12th August 2024
Laura
17
Anonymous
Anonymous  // 01/01/2019
I use to tell everyone I would only buy a FordPass truck. Now I tell everyone I would never buy another ford. We have a 2019 ford f159 truck and had to put a new transmission in it $7000.00. Now a week later we have to replace the computer that runs the radio, $1700.00. A total of $8,700.00 and still make a payment. My 2006 Toyota Sequoia is still running , never have I had to spend that kind of money on it. I will be buying another Toyota.
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Posted 7 months ago
2020 Ford Explore hit 100,000 miles, had transmission serviced and within no time I am now having to replace the transmission which is ridiculous to me, no older than this vehicle is. I have drove Ford since 1991 and would recommend to anyone but not anymore. First one I have ever had to give me this much trouble.
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Posted 9 months ago
Bought new 2020 ford explorer. Worst ford I have ever owned. Do not buy.
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Posted 11 months ago
Ford has sold their soul. First an LGBTQ truck and now Taylor swift who sold her soul for fame. I'm done with Ford. It's against Christian values now they only look at $$$. God will not bless this company
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Posted 1 year ago
I lease a 2022 Ford explorer when I lease this suv they said and emphasize the road side assistance that I never got to use until yesterday 3/3/24 what a joke was stuck for 3 hrs to get my tire change just to have a representative to call me they could not assist me because I was on the NJ tur pike so Wth do they have this for if they can help you.....very disappointed shame on Ford as well as wantag Ford I definitely would not lease another car from this dealer or any Ford car.
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Posted 1 year ago
I own a 2020 Ford Explorer with 69,118. I started to experience the ever so common transmission issues associated with this vehicle. Specifically, a very hard shift between 7th and 6th when down shifting. The powertrain warranty expires at 60,000 miles. After completing some research, I've learned this is a known issue with a Ford issued service bulletin for 2020 Explorer/Aviator vehicles produced prior to 19 May 2020 and equipped with a 10R60 transmission. This may be caused by the A clutch piston return spring snap ring becoming dislodged. After spending $150 to have the local Ford Dealer diagnose the issue, their findings are issue my mentioned above. The fix is either an overhaul of the transmission or replacement which the dealer quoted me between $3,500 and $7,500 pending the fix. After contacting Ford Customer Relations, I was told my vehicle didn't qualify for any Ford assistance programs. I then escalated my complaint to a supervisor who informed my of the same decision and response. When asked what the criteria are to qualify for a Ford assistance program, I was told that information is proprietary and couldn't be shared. The supervisor also shared that as a last resort for assistance, I could write a letter to Ford. I'm guessing this option isn't worth the cost of a stamp. I believe the only option to resolve this type of issue is through strength in numbers. Ford owner with this issue need to bad together and form a class action suit. Is anyone aware of such a suit and how can I participate?
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Posted 1 year ago
I have a 2017 Ford 150 which needs a new valve cover. I took it to Phil Longs Ford Chapel Hills in Colorado Springs in January 2023 and at which point they said they order a new one. I have called about every two weeks and 3.5 months later I still get th same answer, which is Ford is backlogged and they can give me know estimate of when one might arrive, if ever. After 4 months I find this ridiculous and it speaks very poorly of Ford. For the most part I've been happy with my F150 and until 4 months ago planned on purchasing a new 150 at some point. After this experience I'm now considering a Dodge or Chevy for my next purchase. Can anyone at Ford help?
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Posted 1 year ago
The Ford mid grade bed cover leaked before two years old. Had it replaced. The second cover started to leak before the six month mark. My km now read 60631km. So Shawville Ford and Ford Canada won’t warranty. But the new cover is less than six months old. Should it not at least come with a year warranty… No. Well maybe six months… No. Poor after sales fairness for their customers.
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Posted 2 years ago
Ordered new puma and got put through to a sales person person at Peoples in Edinburgh had to be an automatic ,after reopening went to pick it up from Falkirk to find it was a manual.Edinburgh when contacted offered us another quote which was £64 a month more and the use of a curtesy car for a week take it or leave it.Falkirk manager Richard MccTaggart could not have been anymore helpful he gave us a very reasonable offer and has also given us a curtesy car with our insurance paid for the time it will take to get our new car which could be up to 3 months,which was all handled by a very pleasant and helpful sales executive Bill Nicola.Cannot be more grateful to them.
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Posted 4 years ago
Once ford gets ur money they don't want to know after care is appalling they sell me a car with another tax disc on from another car until they get my tax for me and then no locking wheel nut remover just glad I didn't get a puncture
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Posted 9 years ago
Ford is rated 1.5 based on 270 reviews