Forest Garden Reviews

Name: Forest Garden
Rating: 1.48

1.5 Rating 113 Reviews

11 %

of reviewers recommend Forest Garden

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Metrics

1.5

Based on 113 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Forest Garden 1 star review on 1st July 2024

Matt Bayliss-Binks

Forest Garden 1 star review on 8th June 2024

John Smith

Forest Garden 1 star review on 26th May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would just like to say a big thank you to Nicole and Rodger from Forest Gardens for Installing my New Shed Today They did a excellent job very professional and very polite Would recommend them to anybody”

Forest Garden 5 star review on 10th August 2022

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Posted 2 years ago

“Extremely unprofessional and irresponsive company. I bought a shed, still awaiting to be installed for 3 months.”

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Posted 2 years ago

“I was so shocked to read these reviews as my experience could not have been more different. I bought a fantastic Venetian Arbour. Had a handyman to put it up in less than 4 hours. I couldn't have done it by myself as this is a sturdy, professional finish item. It is amazing and worth every penny. The company had perfect communication, super-fast delivery and the delivery driver was a blast from the past. Helped me take the parts through to the back garden and was friendly, polite and professional. The whole experience was faultless and now I can sit with a mug of tea watching the birds come rain or shine. One very happy customer!”

Forest Garden 5 star review on 8th August 2022

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Posted 2 years ago

“Ordered a shed on the basis of a 15 year guarantee and as I now know, dubious reviews seen elsewhere, in practice what we received wouldn't have latest 15 days! Positively the worst quality imaginable, and quite why Forest Gardens think it is acceptable to ship complete rubbish is beyond me. Either their quality control is non-existent, or FG are providing jobs for the visually impaired! I feel desperately sorry for anyone who orders a shed in good faith and receive in return something that is only fit for firewood. The upside and to their credit, FG agreed and honoured a full and complete refund. Nonetheless, something of a frustrating experience and now having to wait for a replacement (from another company) to be delivered in September.”

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Posted 2 years ago

“Like earlier reviewers, I would NEVER buy from this company again. To say the wood is flimsy and only fit for firewood is an understatement. Warped panels, loads of nails not hammered in, huge gaps at the corners and at roof and floor level. Had to go and buy more/longer screws, wood lengths to seal gaps and 3 tubes of sealant to seal at roof and floor level. In 40 years we have never bought a worse shed, and we have bought quite a few. Feel completely ripped off and would have returned but a new summerhouse was being fitted adjacent to the shed a few days later. Our recommendation- STEER CLEAR of this company!!!”

Forest Garden 1 star review on 26th July 2022

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Posted 2 years ago

“I bought a picnic table from this company via Argos, once they delivered the item, the surface has big scratch and lots of green moulds all over the table, request the return after ten days they collected, and since they collected I haven't heard anything from them, obviously I'm keep calling Argos to get my refund but still waiting, it's 31 days since I purchased and still not heard from the, AVOID this SCAMMER.”

Forest Garden 1 star review on 29th June 2022

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Posted 2 years ago

“Don’t waste huge money. Shed arrived buckled door which has a big gap around it so doesnt protect against elements Buckled side. Gaps in slats and all over. Poorly made Only good for firewood and not sure if it good enough for that. Worst customer services ever. Buy local”

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Posted 2 years ago

“Ordered a shed from here as it was cheaper but 1st delivery was cancelled and I was only notified on the morning of the day that the driver had exceeded the amount of hours they are allowed to drive. 2nd delivery was cancelled by company (not sure why). 3rd time delivered but item was damaged and did not come with the assemble kit. 4th time delivered. I had to go out and buy smaller hinges as the ones provided were too big and was told that it is the correct size. I am definitely not shopping here again. I would rather have spent the extra £20 to save the bother.”

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Posted 2 years ago

“Let me just start by saying, I’m not sure what delivery drivers others had on here, but it definitely couldn’t of been manni! manni was extremely respectful of our property, courteous and polite! He went the extra mile to help arrange the wood in a neat organised order so my partner would be able to see what was what when he gets home from work. Haven’t had a chance to properly inspect all of the parts delivered, but so far so good. Im just happy that delivery time was quick and well scheduled and our delivery driver was by far the best! A credit to the company :) top marks from us”

Forest Garden 5 star review on 5th May 2022

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Posted 2 years ago

“Very terrible delivery experience. The driver was rude and non cooperative - left all the stuff outside on the letter box and didn’t even help with moving inside the main gate, or just help keep the door open. Neighbours are not happy about it. These are heavy flatboards and several of them I have to now move them one by one. Most awful delivery experience I’ve ever had.”

Forest Garden 1 star review on 26th April 2022

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Posted 2 years ago

“One of my regrets is l didn't read previous customer reviews. I will say that l feel cheated by the Forest sheds blurb stating that the sheds are of robust construction and quality. To put it succinctly the shed l purchased is made of the thinest cheapest wood, full of split knots and actualy rotten on one panel. The roof and the metal supports are not fit for purpose which in turn is supported by a flimsy timber frame which shakes in a strong wind. Some of the actual wood laps are so twisted you can actually get you fingers in between them, resulting in the shed, after one down pour, being soaking wet on the insiďe. I am further concerned that it may collapse in a storm Frustratingly l have had to spend a further amount of money..just to make it safe and weather proof In summary. This company is selling a substandard product and should he avoided”

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Posted 2 years ago

“I would have given 0 if I could. Ordered decking costing over £1000. The ‘express’ delivery took over 3 weeks. They then dumped the decking in my garden. The wrong product and colour. They have now said the product I ordered is out of stock. It will be weeks before they uplift what they sent and my refund cannot be processed until then. It is now in my front garden, unpackaged, unsecured and likely to be stolen in which case I’ll have nothing. Absolutely shocking customer service. Avoid at all costs unless you want to be left out of pocket and without your order for weeks!!!!”

Forest Garden 1 star review on 24th March 2022

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Posted 3 years ago

“Worked there for 7 months to say they where idiots wud b understatement if u foreign u got a chance English no hope management no bottle teamleaders no bottle look after foreign pals in a word tossers”

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Posted 3 years ago

“Ordered shed beginning of June. Finally arrived at end of August . Paid for installation which to date (end of October) still has not happened. Communication from Forest Garden is truly awful. You really have to chance them up Quality of shed delivered no where near that of my previous shed. Alas that Company had closed over Covid so I hence ordered from Forest Garden. I'm summary would I recommend Forest Garden - NO Would I buy from them again - NO Do I regret buying from them - YES”

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Posted 3 years ago

“Delays over delays, not recommended”

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Posted 3 years ago

“DO NOT BUY A SHED FROM THIS COMPANY. Terrible quality wood has split in numerous places. Customer service won’t admit that this is the case & are referring to it as warping. Im going to take it as far as I can to get a replacement”

Forest Garden 1 star review on 16th August 2021

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Posted 3 years ago

“Shed does not fit shed base despite ordering the correct size.Shed sections do not fit together properly. I am an retired joiner and paid over a £1000.I feel like I’ve been ripped off and that the shed is only good for fire wood.”

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Posted 3 years ago

“Item was strapped so tightly with ratchet straps that it had been broken by courier. Courier told me Forest Garden sent it out knowing it was broken and that it was already broken when it was put onto lorry. Rang Forest Garden who said that courier is actually a driver working for them and not a courier so driver lied to me. Lady on phone at Forest Garden was multi tasking and kept me waiting on the phone whilst I could hear her typing away dealing with something else. Had been a week and still no issue of new delivery date for new attempt of non broken item. Rang B&Q with whom order was placed originally only to find Forest Garden hadn’t even updated system to say they’d made an attempted delivery but it was refused because it was broken. Just an absurdly poor catalogue of events all stemming from FOREST GARDEN. I’ve now cancelled order as I simply don’t want to give them the business. Dealing with this company, to put it lightly is simply AWFUL.”

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Posted 3 years ago

“Infinity arch came with 2 left sides and 3 broken pieces,tried for 2 weeks to contact what they laughingly call customer service left messages,no response whatsoever. Had a carpenter adapt the rubbish item. Strongly advise everyone to AVOID THIS COMPANY like the plague unless you love extreme stress and frustration. Unfortunately I’ve had to award 1 star to enable a review.”

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Posted 3 years ago

“Appalling service and product. Paid almost £500 for a shed, this included £100 delivery and almost £200 for installation. I was given a date for the delivery and installation however I came home from work a week prior to the date given to find the shed sections left on my driveway without any prior notice. The shed was set up although not level, when I contacted the company I was told the fitters had discussed this issue with me and explained how I could correct-such a conversation had never taken place. Large gaps in between section s of the panelling to the extent I can put my hand in between 2 sections. I was told this is warping and to be expected. No over to repair, replace. They really don’t want to know, customer care is appalling. Please don’t waste your money”

Forest Garden 1 star review on 30th June 2021

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Posted 3 years ago

Forest Garden is rated 1.5 based on 113 reviews