“
Nice stuff and prompt delivery BUT the returns system is rubbish in comparison to the competition.
”
posted 4 years ago
- Sylvie Page
“
Love the clothes and would be tempted to buy more but just find the returns complicating , such a pain having to print form out then wait for 10 days for a refund
”
posted 5 years ago
- Chantal Holland
“
Regrettably, it is difficult and time consuming when returning items: please send a returns labels - all your competitors do. I have had to pass on so many gorgeous clothes because the zips are at the back: unless I had 6 inches to my arms. Having said that: absolutely beautiful clothes.
”
posted 5 years ago
- Anonymous
“
Dress was perfect and loved it the other was faulty but they sent out another replacement as soon as I showed them my returns receipt so I’m not forking out more money then if you don’t want the replacement they refund you on the receipt as well before they receive the goods back.
”
posted 5 years ago
- Janice Murdoch
“
You have to register with Royal Mail and have a returns label emailed to you.
”
posted 5 years ago
- Natasha Britton
“
Purchased a dress from the international website and received a dress which was from another brand. Contacted customer service as the other brand sold the same dress for half the price. I was told to return using the free returns label to get a refund. I explained that as an overseas customer I would have to pay for the return postage. Customer service didn't offer any solution.
”
posted 5 years ago
- Anonymous
“
The quality is poor. I want to return my item. You’ve not put a returns label in the delivery. I emailed you at 12 today to request one. I’m still waiting
”
posted 5 years ago
- Amanda Walker
“
Packaging awful, all screwed up and crumpled, and to top it off you have print your own returns label, and we don't have a printer!!!!!! Will not be purchasing again in the future.
”
posted 5 years ago
- Anonymous
“
Fab clothes and quick service however the returns procedure is far too slow. It often takes in excess of two weeks- so if you’re relying on a quick refund in order to order something else you’ve got no chance
”
posted 5 years ago
- Anonymous
“
Poor quality garment. I have paid 8 pounds to return this item recorded delivery as there was no returns label. Very disappointed considering how expensive items are.
”
posted 5 years ago
- Anonymous
