Forever 21 Reviews

Name: Forever 21
Rating: 2.28

2.3 Rating 166 Reviews

31 %

of reviewers recommend Forever 21

Company Reviews

Questions

Metrics

2.3

Based on 166 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Forever 21 1 star review on 12th January 2022

Christina

Forever 21 1 star review on 23rd September 2021

Anonymous

Forever 21 1 star review on 27th April 2021

Kym

Anonymous

Anonymous // 01/01/2019

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“hello, thank you for your great job. I am very happy about using this products, it worth customers attention 100%”

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Posted 2 years ago

“great products. good quality, very outstanding service, I am happy with my shopping experience here. Highly recommend!”

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Posted 2 years ago

“Great quality. Customer service was outstanding. Price was reasonable. Item was shipped out right away and received it within a few days”

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Posted 2 years ago

“The customer service is outstanding! They answered all of my questions promptly. Shipping is fast and the value is great! I will definitely be doing more business with them.”

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Posted 2 years ago

“Everything is great. After ordering, they called back quickly. The staff politely explained everything, told me the terms of delivery. Thank you. My recommendation.”

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Posted 2 years ago

“Estamos muy contentos con nuestro primer pedido de su tienda y seguro que habrá más. ¡Enviados a tiempo!”

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Posted 2 years ago

“Depuis que j'ai trouvé ce site, je n'ai cessé d'acheter. Les prix sont assez bons et la livraison en 2 jours sur la plupart des articles est une bombe.”

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Posted 2 years ago

“I've witnessed a lot of supervisors, Ashley being one of them who drinks on the job. She's constantly yelling at the employees and customers. Reached out to corporate and they did nothing about it. Have a court order to see my daughter on certain days and they were aware, and was still scheduling me on those days and writing me up for missing said days. Worse place to work at.”

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Posted 2 years ago

“El personal es súper receptivo, ¡todavía pudieron entregar en la fecha que necesitaba y pedí! ¡Seguiré utilizándolos para todos mis futuros pedidos!”

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Posted 2 years ago

“Their customer service is wonderful and their products have good quality. I am happy with my purchases, thank you for all !”

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Posted 2 years ago

“Very quick delivery, very good price. Would definitely recommend & will be shopping with them again in the near future.”

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Posted 2 years ago

“Had the product I wanted in stock and shipped it immediately. great communications and no problems. Will definitely be a repeat customer!”

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Posted 2 years ago

“Easy-to-use site. We love everything we have ever received from your shop, it is such high quality clothing”

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Posted 2 years ago

“Closes at 8pm in Schaumburg IL Mall but they were turning people away at the door 15 minutes before closing.”

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Posted 2 years ago

“I’m always able to find what I want on the website. Customer service was flawless. Outstanding transaction. I would definitely look to do business with again.”

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Posted 2 years ago

“I had another wonderful experience purchasing from this online store. I’ll continue to purchase from this company in the future.”

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Posted 2 years ago

“Love the quality! It’s better than expected. Great customer service, prompt response to my question and shipping fast! Thank you I will definitely order again”

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Posted 2 years ago

“My experience was super easy and very quick. They were helpful throughout the whole process, making sure we received exactly what we had visioned.”

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Posted 2 years ago

“My experience was super easy and very quick. They were helpful throughout the whole process, making sure we received exactly what we had visioned.”

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Posted 2 years ago

“I received excellent service. The customer service was helpful and responsive . Everything was handled professionally. The staff arrived when they said it would.I would definitely buy from them again.”

Helpful Report

Posted 2 years ago

Forever 21 is rated 2.3 based on 166 reviews