Forever 21 Reviews

Name: Forever 21
Rating: 2.26

2.3 Rating 168 Reviews

30 %

of reviewers recommend Forever 21

Company Reviews

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Metrics

2.3

Based on 168 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’d like to inform you of how horrible your customer service representatives are. They have no care or concern or patients. My order 87542671 was placed and one of the items was your Striped Trim Hooded Crop Top & Leggings Set. I originally ordered it in black and I received “mustard”. It’s nice I will keep it, but the item color was incorrect. If you are out that item color don’t post it on your website as available that is false advertising and you just flawed me for my money and sent me whatever you had left. Please advise. Js. Nica. Rodriguez.”

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Posted 5 years ago

“You’re clothes have changed immensely. It’s not fashion anymore, it’s an invitation for women to dress as revealing as they possible can. This used to be my favorite place to shop but I much prefer to dress classy and pretty as opposed to... revealing in every manner of speaking. Please Forever 21, change your collection back to pretty and appealing!”

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Posted 5 years ago

“I placed order $156 from F21. The next day they canceled my order with unclear reason. I called them to clarify and asked them to process my order again. Then they want me to reorder those items but the promotion is no longer available. So I have to pay more for same order. They do nothing to solve the problem. Very disappointed with their service.”

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Posted 5 years ago

“Worst customer service i have ever received. After 4 -5 hours of messing around on the phone with them i finally cut up my forever 21 charge card. Do not ever sign up for their charge card that promises 20% off first purchase, $10 birthday certificate and $10 bonus on first purchase. It is an absolutely scam and you will never receive. All you get is transferred from one person to the next and to the next who can not help you. In addition every time i would go to order an item they were out of stock of most sizes. Clothes are also over priced.”

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Posted 5 years ago

“I would give it zero star worst customer service!”

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Posted 5 years ago

“Unfortunately I am giving my experience with forever 21 only one star. Prior to this I would have given it five due to accurate tracking, fast shipping and delivery. I have ordered from them around 20 or so times before. But almost a month ago, I ordered a dress for an upcoming school dance, my last one, and first it didn’t arrive on the scheduled due date. Then, two weeks passed. Still nothing. Customer service has been no help whatsoever, and my package is still lost. Would no longer recommend.”

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Posted 5 years ago

“If there is a zero star I would give it… If there is a zero star I would give it to them and their bank Comenity capital bank that issued my Forever 21 credit card. They sent me a $277 bill and asked me to pay it back, the transaction occurred in Ohio, and I live in San Jose, CA. I told them that was fraud or someone used my Forever 21 credit card, they apologize but when the due payment past they sent me a late charge fee and now the amount of the bill jumped to $311. again I told them that bill, not mine, so they cancelled my credit card and sent me another one, which I didn't ask for and still want me to pay for something not mine. I will never ever purchase anything from Forever 21 neither online nor at the store. And they keep bothering me in order to pay the bill and if they don't stop that harassment, I will report them.”

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Posted 5 years ago

“Ordered items on Monday 1/21, chose overnight shipping for $25. Call on Thursday because they are not received, couldn't get a person in a sufficient wait time, hung up. Got online chat, she found the order, not sure why it hadn't been sent to warehouse, it was just sitting in 'new status', couldn't ship until Friday (next day). I explained it was not sufficient, as we had ordered on Monday, and it was 2:41pm PT, plenty of time to still package and ship. I simultaneously called again customer service, person stated that she understood that it was for an event, and it would be shipping out by end of day on Thursday. LIES. I got shipping notification on Friday afternoon, to be arriving on MONDAY. These items are for a single release party/simultaneous video being filmed and we live 2.5 hours from the nearest mall. DISGUSTING CUSTOMER SERVICE!!!!! Will never order again.”

Helpful Report

Posted 5 years ago

“I ordered $100+ worth of clothes ranging from bathing suits, clothes, children's and accessories. The order came in EARLIER than they told us, all pieces were accurate and AMAZING CUSTOMER SERVICE!!!! More online websites need to be like Forever 21!”

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Posted 5 years ago

“Frustrating experience. The cheap shipping company they used lost my package and took one month to confirm that it was lost. Another week for forever21 to send me the form to initiate an investigation regarding the lost package so that I could get my refund another week later.”

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Posted 6 years ago

“I am appalled at Forever 21's customer service (or lack thereof). I received a broken item on my order - It was $4+ and a wrong item $5+. When I called, I was on hold for 40 minutes, was told I would have to sign an affidavit for the broken item and send pictures of the incorrect item. Then I was told I would have to re-order the items and pay for shipping to get them. I received the wrong item a second time and I was told I have to ship the item back at my own expense. I asked to speak to a manager and was told there was no way that was possible. I have called several times but the hold time is very long. I enter in a call back number and despite numerous attempts on my part, do not receive a call back. The lack of customer service and the amount of hoops I need to jump through for $9 in items is absolutely mind-boggling. I have never encountered such poor service from an online retailer!”

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Posted 6 years ago

“Worst Company I have ever dealt with. Bait and switch on Cyber Friday deals. Do not honor shipping times and don't care. I called and was told they were really busy at warehouse. I pushed them to make good on my order which should have been shipped in 3 days and almost two weeks out won't be here for days. I was told I could get 15% off NEXT order (less than their continual advertised deals) or I could return and get my money back! Really, I can return items and get MY money back?! Wow. Excuses and horrible customer service. They kept me on phone for over an hour; live chat doesn't exist as nobody answers; email is a joke, they state response within 24 hours.... 3 days later- no response . They don't care if they keep their end of what they advertise. Horrible customer service and they don't have anyone who can speak clearly. My order was for my daughter and an event. What a waste of time. DO NOT ORDER FROM THEM!”

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Posted 6 years ago

“Horrible customer service. Cancelled my order for no reason so I lost money because it was purchased during cyber Monday and they won't uncancel the order. Or allow me to reorder it at the price I purchased it at”

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Posted 6 years ago

“I called Forever 21 today. I had a terrible experience about a order. I asked to speak to a manager today at #Forever21 and the customer service representative told me No and hung up. I really thought I was being pranked. Like who refuses to transfer you to a manager!so rude”

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Posted 6 years ago

“The website is very easy to go trought”

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Posted 6 years ago

“Forever 21 always have a good selection of items on sale. Most, I enjoy shopping with free delivery for purchase more than €60 :)”

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Posted 6 years ago

“I don’t have high expectations for the quality of their clothing but I needed an affordable hip hop costume for a high school dance team. I spent almost $700 for 19 leggings and 19 shirts. I had my receipt and just about 1 1/2 months after getting the items drive almost an hour to return 5 leggings and 6 shirts (all in the original plastic and tags on them). It would have been a couple more leggings if they didn’t get holes in them after wearing at the first performance. After talking to a manager, then the district manager, they finally agreed to do the return. I did not know about the 30 day return policy! I got the leggings at the full price but the shirts they only gave me $5 for a $15 shirt! I tried calling customer service as well... they couldn’t even understand what I was saying and it took 2 days for a manager to call back and of course I couldn’t take the call at that time. When I called back about an hour later... I’m again told a manager will call me back, I offered to hold and I’m told no. Let’s see if it takes 2 days to call again! i just want what I paid... I had the receipt, the credit card I used! Forever 21, crappy clothes and even worse customer service!!”

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Posted 7 years ago

“Great staff, great clothes, great atmosphere in shop!”

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Posted 7 years ago

“Great quality clothes!and great bargains too!”

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Posted 7 years ago

“The range of plus size clothing is great and I have yet to be disappointed with anything I have ordered.”

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Posted 7 years ago

Forever 21 is rated 2.3 based on 168 reviews