Forever 21 Reviews

Name: Forever 21
Rating: 2.25

2.3 Rating 169 Reviews

30 %

of reviewers recommend Forever 21

Company Reviews

Questions

Metrics

2.3

Based on 169 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 6 zip hoodies at a reasonable price and got them in a reasonable amount of time given everyone is having delays due to postal delivery. I've just made two more and feel confidant they will also be delivered timely. So far, no complaints but I'll update this if necessary!”

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Posted 4 years ago

“They didn't, as returned my parcel.:(”

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Posted 7 years ago

“easy to use website”

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Posted 7 years ago

“The have up to date fashion options that are acceptable quality. You can often find what you want, as long as you know what it is you are looking for and have the patients to find it because sometimes the store is messy.”

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Posted 7 years ago

Forever 21 is rated 2.3 based on 169 reviews