Forever 21 Reviews

Name: Forever 21
Rating: 2.25

2.3 Rating 169 Reviews

30 %

of reviewers recommend Forever 21

Company Reviews

Questions

Metrics

2.3

Based on 169 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“forever21 customer service.. 7478-149-870..number..7477*830*838 customer toll free number7478-149870.. Helpline.. Contract us.. 74.78.14.98.70 customforever21 customer service.. 7478-149-870..number..7477*830*838 customer toll free number7478-149870.. Helpline.. Contract us.. 74.78.14.98.70 custom”

Helpful Report

Posted 2 years ago

“I found exactly what I wanted on the website. The description and pictures were good. I got my order very quickly and it was in excellent shape. I was very pleased.”

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Posted 2 years ago

“Super quick, great price, definitely super good business. Would shop with them again. Thanks for your job!”

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Posted 2 years ago

“I am super happy and would not hesitate to order online again. The item was exactly as described and they went above and beyond including the extras. Thank you for the EXCELLENT service!”

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Posted 2 years ago

“Reliable service from order to delivery – any issues or questions are solved promptly (most of the time). My purchases are well made and they offer a huge range of fabrics, collar styles and customization options.”

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Posted 2 years ago

“Genau das, was wir erwartet haben. Dies war wahrscheinlich die fünfte oder sechste Bestellung von hier - die Preise und die Lieferung waren genau da, wo wir sie erwartet hatten, und die Produkte sind wie immer großartig.”

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Posted 2 years ago

“Didn’t get my product do to the carriers fault but the company ended up helping me and getting everything in order !”

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Posted 2 years ago

“This is at least the 2nd or 3rd time I've order from this online-store ...fast and efficient service!”

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Posted 2 years ago

“I have ordered several times from this shop, and each and every time my order was picked correctly and packaged securely so my orders arrived save, sound and within the scheduled delivery date.”

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Posted 2 years ago

“Love the items I purchased will buy again. Love the products and most definitely will purchase again soon.”

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Posted 2 years ago

“The website was super easy to navigate. Always fast shipping and great customer service if there's an issue.”

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Posted 2 years ago

“Fast shipping. Great communication via email. Been a customer for years from this store. Beautiful meechandise, excellent service and quick delivery, what more could you ask for?”

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Posted 2 years ago

“Ma ei oodanud nii kiiret tarnet! See oli väga meeldiv üllatus ja mul on hea meel öelda, et mul on ainult pehmed tunded selle poe suhtes, te ei ole mind kunagi pettunud.”

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Posted 2 years ago

“Meget godt! Jeg var overrasket over den høje kundeservice og over, at I altid er klar til at hjælpe, hvilket er meget vigtigt for mig.”

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Posted 2 years ago

“hello, thank you for your great job. I am very happy about using this products, it worth customers attention 100%”

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Posted 2 years ago

“great products. good quality, very outstanding service, I am happy with my shopping experience here. Highly recommend!”

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Posted 2 years ago

“Great quality. Customer service was outstanding. Price was reasonable. Item was shipped out right away and received it within a few days”

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Posted 2 years ago

“The customer service is outstanding! They answered all of my questions promptly. Shipping is fast and the value is great! I will definitely be doing more business with them.”

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Posted 2 years ago

“Everything is great. After ordering, they called back quickly. The staff politely explained everything, told me the terms of delivery. Thank you. My recommendation.”

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Posted 2 years ago

“Estamos muy contentos con nuestro primer pedido de su tienda y seguro que habrá más. ¡Enviados a tiempo!”

Helpful Report

Posted 2 years ago

Forever 21 is rated 2.3 based on 169 reviews