Fortnum & Mason Reviews

“ A huge thank you to Clive, Joya and Mohammad at the St.Pancras branch. All the staff were helpful and polite.Today, Joya helped in suggesting what might be suitable for my gift box. She then, with grace and acumen ,wrapped the box beautifully. I received excellent service. From Kauser ”

“ I needed help putting a bespoke hamper together for friends in Los Angeles. I rang customer service and Kallum helped me achieve my list of English goodies. Perfect advice and knowledge. This was excellent service and he is a credit to Fortnums. Thank you. ”

“ The service was excellent. The setting and ambiance is beautiful. I was disappointed with the finger sandwiches and the scones. The 5 desserts were very good. Happy we went but didn’t think the high price of $278 for two was worth it. ”

“ I cancelled my order on December 22 and until today no refund. Contacted customer service 3 times. Keep getting contradictory answers from credit has been issued on December 12 to there was a glitch will process today. Utter incompetence. Do not expect this from Fortnum. Very bad experience. ”

“ I had a wonderful experience at Fortune&Mason in the tea department I wanted to creat a tea blend for two members of my family, the gentleman that served was so attentive, helpful and very polite and knowledgable his name is Ayodeji, I go often to shop in furtun&mason quite often and always notice that the service is excellent. ”

“ Have been a customer of F&M for years. Received amazing service with a smile from Steph today (ground floor sales assistant). An outstanding professional in the world of retail! Thank you! ”

“ I placed an on line order for delivery and realised I had omitted an item. I contacted customer service and they were able to amend my order and allowed me to pay the difference without incurring further delivery charges. The customer service staff were very efficient and polite. ”

“ Hampers arrive here in three or four days and think the service exceptional. ”

“ i had a brilliant service from esther who works at the piccadily store in london at the meat counter very freindly and helpfull lovley woman ”

“ I god a bit worried last weekend when i visited this site having placed an order for a birthday hamper delivery 2 days ahead a long way from London. Anyway it all worked perfectly and my order was delivered at lunchtime on the date requested! Thank you F+M and Dpd for the fantastic service! ”