“Trust broken unfortunately. Requested the small amount in my trading account to withdraw but I never received the money so started trading again and closed the trade. Felt pressure from Fortrade to put more money in and when I said no, I was met with annoyance as if I had to pay. This experience has made me skeptical and very cautious.”
Hi,
Thank you for taking the time to share your thoughts with us.
We were able to locate your account and are currently looking into it with your account manager.
We'll do our best to get back to you ASAP.
Kind regards,
Fortrade
Posted 10 months ago
Hi,
After checking the matter with your account manager and reviewing the account itself, it seems that you were used incorrect data when filling the first withdrawal request.
She later on sent you clarifications about it and tried to follow-up by calling you, but nobody ever answered.
Should you like any further assistance, please contact the account manager or support@fortrade.com.
Best regards,
Fortrade
Dear David, Thank you for taking the time to share your feedback about your experience with Fortrade. We sincerely appreciate your honesty and value your opinion.
We would like to extend our appreciation to you, David, for providing us with valuable insights into your encounter. We apologize if your experience did not meet your expectations, and we are genuinely sorry for any inconvenience caused.
After carefully reviewing your concerns mentioned in your review titled "Just another con, thieves basically," we would be grateful if you could provide us with further details or suggestions on how we can improve our services. Your input is crucial to our continuous efforts in enhancing our platform and ensuring a positive trading experience for all of our users.
In parallel, we reached out to your account representative in order to get to the bottom of this.
Once again, thank you for bringing these matters to our attention. We value your feedback and look forward to hearing from you soon.
Sincerely,
Fortrade
“Fortrade should not be proactively contacts customers about trades. If the price goes down they don't proactively contact customers. Even if you ring them they screen your call then say they will call you back then don't. Avoid.”
Dear Paul,Thank you for taking the time to share your feedback with us regarding your experience with Fortrade. We truly appreciate your willingness to let us know about the issues you encountered.
We sincerely apologize for any inconvenience caused by our lack of proactive communication regarding trades. Rest assured, we value your trust and understand the importance of keeping our customers informed. Your feedback has been duly noted and will be further addressed with our team.
To improve our services, we would greatly appreciate it if you could provide us with more details about the specific areas where we fell short. Your suggestions on how we can better serve you and our customers will be of great help in ensuring a more satisfactory trading experience.
Once again, thank you for your feedback and for giving us the opportunity to understand your concerns. We are committed to constantly enhancing our services, and with your input, we can work towards providing a better trading environment for all our clients.
Kind regards,
Fortrade
Thank you so much for your 5 star rating of Fortrade, Sam! We are glad to hear that all your questions were answered and that you got a good overview of our changes, instruments and everything else. We really appreciate your positive feedback!
“So I've been using the platform for over a year now, have found it a very easy interface to wrap ones head around. I've also had a great experience with regards to customer relations. I'm lucky enough to be in the very capable hands of Adrian, who has been on hand to help withany issues or explanation ive needed thus far..”
Thank you so much for the 5 star rating, Philip! I'm glad to hear that you have had a positive experience with Fortrade's platform and customer relations. It is wonderful to hear that you have found it to be an easy interface to understand and that you have had excellent help from Adrian. We appreciate your support.
Thank you so much for your 5 star rating, Maxwell! We are so glad to hear you are finding our services very nice and helpful. We hope to keep helping you for a long time too!
“I went on a chat to ask few questions.I asked if the company is regulated or not.The rep told me that they are regulated so i opened an account. Their commission is lower and personal assistant is not suitable for me because i couldn't withdraw for months due to regulation issues.until i brought HIGHFORESTCAPITALLTD. COM in to get all this issue behind me and get my money back. so, I will pass. Don't recommend this company at all”
“The customer service is very nice, fast and helpful all worker are respectful to me and have a very broad understanding about the financial situation nowadays.”
Thank you, Virat, for the 5 star rating of Fortrade. We're glad to hear it has helped you grow in trading and that you are satisfied with it. It makes us feel very proud that you would recommend it to anyone who is looking to achieve the same. Thank you for your support!
“the people at fortrade really seem to know what they are doing and they have also helped me with my trading experience. thanks to them i have a much higher understanding on trading”
