Fragrance Direct Reviews

Name: Fragrance Direct
Address: -, - -, Cheshire
Rating: 2.74

2.7 Rating 141 Reviews

43 %

of reviewers recommend Fragrance Direct

2.7

Based on 141 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Fragrance Direct:

Fragrance Direct sells fragrances, cheap perfume, discount perfume, cheap aftershave, discount aftershave and cosmetics. We are a well known online perfume shop, with a large online fragrance store providing perfume online to our customers. We also offer a wide range of beauty products including cosmetics, skin care products and makeup.

Visit Website

Email:

sales@fragrancedirect.co.uk

Write Your review

Tell us how Fragrance Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Fragrance Direct 1 star review on 12th July 2021

Laura

Fragrance Direct 1 star review on 3rd November 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had never heard of FD before, so read reviewa before I ordered. I got a pretty expensive perfume for a decent price. Delivery was supposed to take about a week but it only took 2 days! It came safely in excellent condition. I’m happy and will order from here again.”

Helpful Report

Posted 5 years ago

“Order lost in post. Fragrance Direct blamed Royal Mail for loosing my order. Had to refund me as they were out of stock. Extremely disappointed as it was a birthday present. After 7 days with no order I emailed them, no response, so I had to phone them direct, only to find out it was lost and there was nothing they could do. First time I've used this company, and would seriously advise anyone not to buy from them. RUBBISH!!”

Helpful Report

Posted 5 years ago

“I have just bought from fragrance great service delivery and value for money. Anita”

Helpful Report

Posted 5 years ago

“Pathetic customer service, zero communication. They list everything as in stock and take payment, you then get no communication or tracking/shipped information and only find out after YOU contact them that the order was cancelled because the item was out of stock! Unacceptable. Won't be using again.”

Helpful Report

Posted 5 years ago

“I would have given zero stars if I could. I ordered a gift package. The tracking didn't show anythings for days. After multiple emails and delayed responses, they said the package has been lost in transit. Very poor customer service and communication.”

Helpful Report

Posted 5 years ago

“Seems good value for money, but items get cancelled from orders which are still on stock online with no explanation and very unhelpful customer services.”

Helpful Report

Posted 5 years ago

“Always get my Christmas fragrances from here as such great value for money. I had 1 item delivered damaged& the very next day after I called them they sent me a brand new one. Real people in the office to talk too 5 star customer service! Thank you!”

Helpful Report

Posted 5 years ago

“Charged me twice for the same order, then told me one of the transactions would bounce back and wouldn't actually be debited from my account, wrong. 13 days later I still don't have my money back.”

Helpful Report

Posted 5 years ago

“Ordered then I called 5 days later to see why this hasn’t been dispatched and then they tell me that they don’t have the item in stock!”

Helpful Report

Posted 5 years ago

“received 3 lip crayons only 1 had protective seal on plus the colours are not true to image in fact they are awful.”

Helpful Report

Posted 5 years ago

“I just received thierry mugler perfume and there is no smell of it at all so very disappointed! On the upside i bought some milton lloyd and its like the real thing. Pity it cant be returned once opened!!”

Helpful Report

Posted 6 years ago

“Cheap products and unbeatable prices. Long delivery though”

Helpful Report

Posted 6 years ago

“Purchasing top perfumes for reasonable prices”

Helpful Report

Posted 6 years ago

“Item took 2 weeks to arrive. Too much hassle to use this seller as I had to go and buy another gift when this didn't arrive and now I have to go to the post office to return the item that should have taken 5-7 day. No apology.”

Helpful Report

Posted 6 years ago

“Very good range of products at competitive price quick delivery great customer service”

Helpful Report

Posted 6 years ago

“Very good range of products at competitive price quick delivery great customer service”

Helpful Report

Posted 6 years ago

“I decided to bite the bullet & place my 1st order through their website. It took me 2 phone calls and a web chat to confirm that no only had they not sent my order but that they were unable to even find it on their records. This was despite paying extra for the next day delivery and the order value being close to £100! I'm now waiting to see how long I have to wait for a refund.”

Helpful Report

Posted 6 years ago

“Easy to use website. Kept up to date with order status and delivery. Very pleased with my purchases at great prices!”

Helpful Report

Posted 6 years ago

“Tried to leave an honest bad review but of course FD rejected it. What’s the point of asking for a review if FD won’t publish!!”

Helpful Report

Posted 6 years ago

“really disappointed.not original perfume.”

Helpful Report

Posted 6 years ago

Fragrance Direct is rated 2.7 based on 141 reviews