“i accessed the service via eBay - it was fine, a quick dispatch and good quality makeup items. one item came broken, and one was out of stock but still being sold on eBay as if it wasn't, but they refunded me quickly for these. the only problem i've had has been a wrong colour item sent, it has been a week or so and i haven't heard anything back from FCP.com about it, but overall they are a decent site.”
“Bought madam rochas femme which I thought was unobtainable. Price very reasonable. Delivery excellent, thank you for using Hermes, a lovely lady who delivers early morning so I can get on with my day. Packaging very good. So am delighted and one very happy bunny! Thank you”
“I placed an order 10 days ago. Two days ago I called up as it hadn't arrived, a dispatch note had not been received and it was advertised as delivery in 3-5 days. I was told it had been delivered on bank holiday Sunday. I had been in all day there was no knock on my door, no parcel and no trace of a card to say it had been left with a neighbour. Two days later, still nothing has been done about this, I am £20 lighter and I have not received my order. I am not sure what they have achieved in two days as they still can't even tell me basic information like who supposedly signed for this parcel elsewhere that didn't have a delivery note and nor can they get in touch with the driver. I have asked for a new product or a refund to be issued but they keep saying they are waiting to hear back from Hermes. Customer service does not exist. I very simply purchased a product from this company and I expect to receive it. My business is not with Hermes, I paid money to Fragrance Cosmetics Perfumes and I haven't received my order. Instead of sending supposedly 'another' and then the company dealing with their business with Hermes and claiming their money back I am expected to wait and outstand, whilst they resolve their business to business issues because this company puts itself before the customer. I find it unbelievable that they expect me to outstand money and a product because they won't outstand a product whilst they deal with their business to business issue with Hermes. This company simply doesn't deserve the trade when they put themselves before their customers in this manner. It's a disgrace. I feel like I've purchased something from a sham website and that I will never see the product or my money. This will be escalated through PayPal by the end of business tomorrow if it is not resolved. I wanted an easy transaction and this is a nightmare keep expecting me to waste time calling and chasing you up to try and get a simple order.”
