“Absolutely rubbish customer service, phone line answer phone just days not available and cuts off! Wrong item sent and e mail after e mail sent before offering a prepaid label to return! No mention of refund of sending the correct order! Will NEVER order from these ever again!!! Think this is a scam company! Feel like I've been ripped off!”
“Shocking service, made me wait 6 days only to tell me my item was damaged in transit and no more in stock. Which i fail to believe, pathetic, i will stick to beautybay who actually get orders correct and on time!!”
“still not arrived. after 6 days contacted you by phone. you said it was sent to wrong depot and would let me know. still not heard or received anything”
“I missed the small bottle for trying some other parfumes. Not good to deal with parfumes, next time I buy anotherwhere my parfumes, first order last order.”
“I purchased on 7th of July and was told it would ship within 2-3 days. No email confirmation that the item has even been despatched yet. I have called and emailed multiple times with no response.”
“I placed an order 10 days ago. Two days ago I called up as it hadn't arrived, a dispatch note had not been received and it was advertised as delivery in 3-5 days. I was told it had been delivered on bank holiday Sunday. I had been in all day there was no knock on my door, no parcel and no trace of a card to say it had been left with a neighbour. Two days later, still nothing has been done about this, I am £20 lighter and I have not received my order. I am not sure what they have achieved in two days as they still can't even tell me basic information like who supposedly signed for this parcel elsewhere that didn't have a delivery note and nor can they get in touch with the driver. I have asked for a new product or a refund to be issued but they keep saying they are waiting to hear back from Hermes. Customer service does not exist. I very simply purchased a product from this company and I expect to receive it. My business is not with Hermes, I paid money to Fragrance Cosmetics Perfumes and I haven't received my order. Instead of sending supposedly 'another' and then the company dealing with their business with Hermes and claiming their money back I am expected to wait and outstand, whilst they resolve their business to business issues because this company puts itself before the customer. I find it unbelievable that they expect me to outstand money and a product because they won't outstand a product whilst they deal with their business to business issue with Hermes. This company simply doesn't deserve the trade when they put themselves before their customers in this manner. It's a disgrace. I feel like I've purchased something from a sham website and that I will never see the product or my money. This will be escalated through PayPal by the end of business tomorrow if it is not resolved. I wanted an easy transaction and this is a nightmare keep expecting me to waste time calling and chasing you up to try and get a simple order.”
“I didn't received my purchase. I contacted the seller 3 weeks after I should have received my purchase only to be told I needed to wait longer and check at the local post office. I waited another week and checked at the post office but still no sign. I contacted seller again only to be told I needed to wait longer, I had now waited a month! I replied this wasn't good enough only to then be ignored. I have never left a negative feedback in many years of using E bay, but I'm afraid to say I did for this seller. Terrible customer service. E bay gave me a refund”
