“We bought a Matching set , him and hers and sizes were no where near the size guides , we are relatively slim and they definitely didn’t fit , so as you can’t return underwear, they are just sat on the Side collecting dust , not happy at all !”
“Discovered Franklees whilst looking for underwear for my husband. Great site to use, great quality products and prompt delivery. Would definitely recommend.”
“I bought my boyfriend and I matching leopard print undies as a funny gift for him... I didn't expect them to be so comfortable! Delivery was super quick too! Will definitely be buying from Franklees again!”
“I was disappointed upon receiving the products. The fit was smaller than I was expecting and the material really thin and of a lower quality than I was expecting. The designs are really fun however.”
“I’m not very happy with the sizing of this company, when my items arrived they ran extremely small, (size large more like a small). This is mentioned in the FAQs but should be more visible for customers before purchasing or they should just change the size measurements. I used the right fit guarantee for one pair of underwear, they sent me a voucher for the price I paid (£6) but by the time this came through, the prices had risen back to £15 as I’d purchased these in the Black Friday sale. I feel that it would’ve been better to have emailed a preferred size and been sent that rather than recieving a voucher I can’t use. I just feel that this is a ploy to gain more money, I’m sure other people have experienced similar. I also returned the rest of my order over a week ago for a size exchange, but have not heard anything back, and by now the prices of everything I originally ordered will have gone back up, meaning that I will not be able to purchase the same quantity as it is too expensive. Not to mention there are no paid returns, so I had to pay for this myself too. Not satisfied with this company, I will use the e-vouchers for exchange when I EVENTUALLY get them, seeing as I’d lose money if not, but I certainly won’t be buying from this company again and would not recommend them to anybody.”
English
