“Seem good quality but sizing is out. I am size S and ordered S but they were way too small. Customer service stated I would have to pay to return to get a refund. I cited their policy which states I get to keep the wrong item and they will send the correct size. They agreed but gave me a voucher for the item but not delivery. I had to complain again to get the cost of delivery covered. All now resolved and I await delivery but why all the frustration and arguing when they have a clear policy?”
“Decent quality for price point, material seems thin but wearability will only be obvious when used as i have not used the items yet but seem ok. Bra sizing seems small to be honest which leads to the Sizing, especially for women's bras and pants, big confusion ordering two differnt sizes because thier old and new products varied so much. Ended up ordering the wrong thing. Perhaps frankles should just adjust one or the other to fall in line with one of the old or new Sizing.... returns are offered at a credit in store but thier returns policy states refund so take care to ask for that. I like to deal with a company with clarity so something franklees should consider.”
“10 days later and my order still hasn't been dispatched. Feel like Franklees customer service is actively ignoring my emails asking for help. Have now asked for a refund.”
“Just ordered some sets for myself and my partner. Absolutely brilliant!
They are so comfortable, the prints are amazing. Myself and partner are very happy!”
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