Freddie's Flowers Reviews

Name: Freddie's Flowers
Rating: 2.74

2.7 Rating 230 Reviews

40 %

of reviewers recommend Freddie's Flowers

Company Reviews

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Metrics

2.7

Based on 230 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5

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Freddie's Flowers 5 star review on 8th April 2025

Katie Allen

Freddie's Flowers 2 star review on 2nd April 2025

Sue

Freddie's Flowers 2 star review on 18th October 2022

Anonymous

Freddie's Flowers 1 star review on 10th October 2022

Pollyanna

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely Shocking!! I signed up last Tuesday 12th November with my first delivery for my wife confirmed by Freddie's Flowers for the 15th November. Absolutely nothing turned up and there was no contact from either Freddie's Flowers or the delivery company. I sent an email to them on the Saturday and then followed up again on the Monday and received absolutely zero response. I then phoned twice on Wednesday 20th and eventually got through to someone. They looked at the system which said that it was still with the driver 5 days later!! I asked why I hadn't had a response and they stated that they have had a lot of emails and have been to busy to even read my email! This is absolutely shocking for an online company that's business relies on new customers, happy customers to introduce their services to friends and family and ultimately a strong delivery service. I was offered an apology and a delivery the next day which in itself was dumb given that would be the day before my supposed next weekly delivery!! Quite frankly the person on the phone didn't give a hoot and failed to take my complaint seriously. It does seem that these days companies take no responsibility for their errors and simply couldn't care less!”

Helpful Report

Posted 5 years ago

“Don’t sign up for this. I signed up at the Craft Show in Birmingham. The flowers looked gorgeous and the guy explaining how it works was ace. However, I didn’t receive my first bunch of flowers on the date agreed - just in time for my birthday! I phoned them to ask where they were and the customer service was awful. Firstly, I was told that I was wrong about the date - I wasn’t. It was still on my calendar on my account page! Amber did say sorry, then admitted they’d been a glitch on their website. Something about a new website being set up. Anyway, Amber failed to reassure me that this wouldn’t happen again and offered no form of compensation to keep me as a customer when I asked her to close my account. I questioned her customer service skills and said goodbye. Since the telephone conversation I have received an email offering me a free bunch of flowers - too little too late I’m afraid. Previous to my expected delivery date, I’d posted a question on their Facebook page. This was deleted twice and on the third occasion was answered. I really wouldn’t waste your energy or money with this company.”

Helpful Report

Posted 5 years ago

“I have never ever been so disgusted by the response of a guy called Ewen basically we were supposed to be up at 5am waiting for our flowers??? They were thrown over our electric gates apparently I think the guard dogs probably ate them !!!!! No flowers and told we were ridiculous and talking too loud and then put the phone down after telling not to bother!!! I am a CEO which makes no difference but I am shocked never ever use them he told me 39000 deliveries and we should be grateful👿”

Helpful Report

Posted 5 years ago

“Another subscription service that makes it near impossible to cancel, will ignore your emails, and deliver using a rubbish courier who invites himself onto your property despite you requesting delivery to a neighbour, leaving the cardboard box outside to go soggy and the flowers wilt. Please don't waste your money. Go to a more established company like Bloom and Wild who offer letterbox flowers, or better yet use a local florist and put some money into your high street.”

Helpful Report

Posted 5 years ago

“I really don’t like to leave a bad review as the one bunch of flowers that did make it to me stunning. Just stunning. HOWEVER. For the last two weeks (this would have been my second delivery from Freddie’s) have not made it to me. They have been delivered BUT not to me. The kind people at Freddie’s have emailed me photos of the back garden where the flowery have been delivered. It’s not my house. And this has happened twice now. Both same house!!! How on earth can it be got so wrong two weeks running. I’ve emailed pictures of my back garden ali g with filling in the drivers instructions giving comprehensive details about my garden. This is the FUNDAMENTAL part of the business DELIVERING the flowers!!! I’m staggered that it’s happened again. Sorry Freddie’s flowers but I’m really disappointed. I’ve been so looking forward to my flowers. Ok your sending more out tomorrow via a courier, but that’s not the point. Last week I had to leave it as the earliest you could deliver was Wednesday and I was away from Friday. Please get it right next week or you are loosing a customer”

Helpful Report

Posted 5 years ago

“They did not make me happy. The flowers on two occasions were dropping. The then proceeded to continue to charge me rather than reimburse me. They are run by some inexperienced and arrogant people who really don't give a stuff about customer PR. Amateurs in every respect.”

Helpful Report

Posted 6 years ago

“Signed up thinking the flowers looked lovely - however they failed to deliver the flowers as promised blaming their partner Royal Mail saying had it been one of their own drivers they would have got there on time. The person I spoke to seemed very blasé about me cancelling the account before I'd even received my first box and then asked if I wanted to be refunded for the flowers that I hadn't received!! Not much idea of customer service. Sorry to have to give a very poor review to what I thought was an exciting new young business. Looks like Interflora for me sadly.”

Helpful Report

Posted 6 years ago

Freddie's Flowers is rated 2.7 based on 230 reviews