Freddie's Flowers Reviews

Name: Freddie's Flowers
Rating: 2.73

2.7 Rating 229 Reviews

39 %

of reviewers recommend Freddie's Flowers

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Metrics

2.7

Based on 229 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5

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Freddie's Flowers 5 star review on 8th April 2025

Katie Allen

Freddie's Flowers 2 star review on 2nd April 2025

Sue

Freddie's Flowers 2 star review on 18th October 2022

Anonymous

Freddie's Flowers 1 star review on 10th October 2022

Pollyanna

Anonymous

Anonymous // 01/01/2019

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“Flowers last only 1 week at the most. The last delivery contained Agapanthus which did not open.Small gladioli which were finished in 3 days.My daughter bought this as a gift.I would have expected much better quality for the price.”

Helpful Report

Posted 9 months ago

“I have cancelled my subscriptions a few times now, with difficulties I must say, due to it not being a financial priority, but they keep coming back, and at the last attempt I stupidly agree to have it set up to be delivered 6 months later, but the sales rep, said they will send me a reminder in case I am still not financially ready, I have the option to cancel, I never did get a reminder, just a text message saying the flowers are on there way, this is not fair, I don't want the flowers, I have other financially priorities, it kinda stressful, I have asked to be permanently remove from their mailing list, if I get a call from them again I will cut the call, they are so annoying,”

Helpful Report

Posted 11 months ago

“Sadly it looks like I have had similar experiences as other customers. I signed up on the introductory offer of two free vases - DO NOT SIGN UP!!! This introductory offer appears to sadly be a lie, and something you only receive if you are willing to spend much more money than they originally claim. They rope you in with an online lie, only to take your money. Furthermore, don't expect to get any support or even an answer if you try to contact them as they will just ignore you. Strongly advise using other services of companies who appear to genuinely be committed to a positive customer experience, not hooking people in with false advertising.”

Helpful Report

Posted 1 year ago

“Recommend you avoid Freddie’s Flowers unless you don’t mind being let down. Received notification on the day of delivery that flowers would not be delivered due to ‘unexpected delay’. Raised with support and they merely said “we’ll schedule delivery for next week and tell the team so this doesn’t happen again.” What’s the use in that when the recipient’s birthday is today?”

Helpful Report

Posted 1 year ago

“dont bother total rip off - only order if you enjoy the dull ache of disappointment”

Helpful Report

Posted 1 year ago

“Fabulous flowers .. especially the Easter bunch .. beautiful colour roses as well as a really lovely mix of different flowers that, after a few days opened up and looked stunning”

Helpful Report

Posted 1 year ago

“I have had the most stunning bouquet of flowers from Freddies Flowers for Mothers Day. Best flowers I have ever received. Bowled over by them. Thank you”

Helpful Report

Posted 1 year ago

“I used Freddie's flowers for a few months in 2021. Since then they regularly call me to try to get me to sign back up, despite me asking politely every time that I be removed from their marketing list. I regret ever signing up with them in the first place.”

Helpful Report

Posted 1 year ago

“Arrived on doorstep, limp flowers which i only just found as there were lots of branches of greenery covering them. Looked awful”

Helpful Report

Posted 1 year ago

“Having been a customer for a number of years received a very poor bunch of flowers this week, they seemed to have been starved of water for a significant time and have wilted. Customer service didn’t seem at all interested and just told me it’s normal and they will ‘perk’ up. Since tried to cancel my subscription but had no response. Shame what was a great concept seems to have outstretched themselves.”

Helpful Report

Posted 1 year ago

“They are so good the flowers last for such a long time And if there’s a problem the sort it out just love the flowers”

Helpful Report

Posted 1 year ago

“We phoned up to cancel Freddie‘s flowers twice, but they keep taking money out of the account. They’re overpriced and don’t have a very long lifespan when phoned up to complain. All they said is will give you halfprice flowers for the first Bunch, if he was to re-sign up with them to get money, back is nearly impossible, don’t subscribe”

Helpful Report

Posted 1 year ago

“CUSTOMER SERVICE HASSLE AND AGRO OR NO FLOWERS AT ALL - SIGNED UP IN OCTOBER - HAVE NOW CANCELLED MY SUBSCRIPTION. REALLY WANTED TO LOVE THE FLOWERS BUT CUSTOMER SERVICE IS HOPELESS AND TO BE HONEST THE FLOWERS WEREN'T GREAT, NEVER LASTED LONG.”

Helpful Report

Posted 1 year ago

“Flowers are very good - but how do I contact Freddy's Flowers? There is no telephone unless I Google it and then hard to find. They say "Contact Customer Services" but there is no such name. The whole information about the company consists of imaginary FAQ questions a customer may ask but if one's query is not listed, one can 'suck it as see'. Also could not see where a web-chat facility was listed. Very poor customer contact relations if one's query is not listed!”

Helpful Report

Posted 1 year ago

“Lovely flowers but absolutely appalling customer service. I have been trying to get in touch with them for months about deliveries I haven’t received and discount codes not applied - you receive an email confirming they’ve received your email and then nothing. They’re still happy to take your money though of course.”

Helpful Report

Posted 1 year ago

“Not sure whether Freddie's have new onwners. DPD no longer delivering, which are now late, sometimes by days. The flowers more recently are of a poor quality and are now similar with little variety.”

Helpful Report

Posted 1 year ago

“I responded to their email with an offer to re-subscribe to flower delivery. I really wanted to love the flowers - as I had a great experience in the past - but what I received was an awful arrangement which looked NOTHING like the advert. In fact I received 3 stems completely different than advertised, so clearly this was a substitution. Freddie Flowers used to be great in the past and I was always happy with the flowers but judging from recent large number of negative feedback - clearly it is not going well. I WILL CANCEL MY SUBSCRIPTION. In the end I had to go to the sypermarkrt and buy another arrangements, Freddie flowers were completely substandard and not fit to be put on a Christmas table”

Helpful Report

Posted 1 year ago

“Responded to Facebook/email offer for free vases offer at £29, only received flowers which is extremely dissapointing. Very misleading.”

Helpful Report

Posted 1 year ago

“I really wanted to love Freddie's Flowers. They're based locally to where I live and I was an early customer when they started. But since I cancelled my deliveries (agree with the other reviews - they are often very disappointing quality and overpriced), I have received SO many cold calls, always from different numbers (so I'm not able to block them!). At times recently I've been receiving up to three calls from them daily. I've asked to be removed from their list but to no avail. It's really terrible for a business that puts itself forward as ultra friendly and customer-centric.”

Helpful Report

Posted 1 year ago

“My last lot of flowers were wilted and almost dead . All I got was sorry , my niece is a florist she said they were a poor quality, my niece lives in wales otherwise I would have my flowers from her .I can get a better bouquet from a supermarket that last longer.”

Helpful Report

Posted 1 year ago

Freddie's Flowers is rated 2.7 based on 229 reviews