Freddie's Flowers Reviews

Name: Freddie's Flowers
Rating: 2.72

2.7 Rating 218 Reviews

39 %

of reviewers recommend Freddie's Flowers

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Metrics

2.7

Based on 218 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5

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Freddie's Flowers 2 star review on 18th October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We phoned up to cancel Freddie‘s flowers twice, but they keep taking money out of the account. They’re overpriced and don’t have a very long lifespan when phoned up to complain. All they said is will give you halfprice flowers for the first Bunch, if he was to re-sign up with them to get money, back is nearly impossible, don’t subscribe”

Helpful Report

Posted 9 months ago

“CUSTOMER SERVICE HASSLE AND AGRO OR NO FLOWERS AT ALL - SIGNED UP IN OCTOBER - HAVE NOW CANCELLED MY SUBSCRIPTION. REALLY WANTED TO LOVE THE FLOWERS BUT CUSTOMER SERVICE IS HOPELESS AND TO BE HONEST THE FLOWERS WEREN'T GREAT, NEVER LASTED LONG.”

Helpful Report

Posted 9 months ago

“Flowers are very good - but how do I contact Freddy's Flowers? There is no telephone unless I Google it and then hard to find. They say "Contact Customer Services" but there is no such name. The whole information about the company consists of imaginary FAQ questions a customer may ask but if one's query is not listed, one can 'suck it as see'. Also could not see where a web-chat facility was listed. Very poor customer contact relations if one's query is not listed!”

Helpful Report

Posted 10 months ago

“Lovely flowers but absolutely appalling customer service. I have been trying to get in touch with them for months about deliveries I haven’t received and discount codes not applied - you receive an email confirming they’ve received your email and then nothing. They’re still happy to take your money though of course.”

Helpful Report

Posted 10 months ago

“Not sure whether Freddie's have new onwners. DPD no longer delivering, which are now late, sometimes by days. The flowers more recently are of a poor quality and are now similar with little variety.”

Helpful Report

Posted 11 months ago

“I responded to their email with an offer to re-subscribe to flower delivery. I really wanted to love the flowers - as I had a great experience in the past - but what I received was an awful arrangement which looked NOTHING like the advert. In fact I received 3 stems completely different than advertised, so clearly this was a substitution. Freddie Flowers used to be great in the past and I was always happy with the flowers but judging from recent large number of negative feedback - clearly it is not going well. I WILL CANCEL MY SUBSCRIPTION. In the end I had to go to the sypermarkrt and buy another arrangements, Freddie flowers were completely substandard and not fit to be put on a Christmas table”

Helpful Report

Posted 11 months ago

“Responded to Facebook/email offer for free vases offer at £29, only received flowers which is extremely dissapointing. Very misleading.”

Helpful Report

Posted 11 months ago

“I really wanted to love Freddie's Flowers. They're based locally to where I live and I was an early customer when they started. But since I cancelled my deliveries (agree with the other reviews - they are often very disappointing quality and overpriced), I have received SO many cold calls, always from different numbers (so I'm not able to block them!). At times recently I've been receiving up to three calls from them daily. I've asked to be removed from their list but to no avail. It's really terrible for a business that puts itself forward as ultra friendly and customer-centric.”

Helpful Report

Posted 1 year ago

“My last lot of flowers were wilted and almost dead . All I got was sorry , my niece is a florist she said they were a poor quality, my niece lives in wales otherwise I would have my flowers from her .I can get a better bouquet from a supermarket that last longer.”

Helpful Report

Posted 1 year ago

“Had 3 deliveries. All rather poor quality. I had high expectations for a week where sunflowers were part of the arrangement but they arrived looking very sad and didn’t open up. I received gladioli in every arrangement but only 1 or 2 bud opened up. I have today emailed to cancel as there isn’t an option on the website to do this myself. I received an automated response to say my account is ‘paused’ and someone will be in contact to ask the relevant questions. All in all the flowers have looked fresh pretty for a day or 2 before looking lifeless and disappointing, with no real wow factor. A little upset as I think this could’ve been great and a real luxury for me. I have spent just under £100 on 3 deliveries and it just wasn’t worth the money for me.”

Helpful Report

Posted 1 year ago

“Stumbled upon FF and so pleased I did! Lovely quality flowers, arrangements not found in supermarkets and worth the cost, well done, lovely idea to brighten up a home regularly.”

Helpful Report

Posted 1 year ago

“Freddie’s was wonderful, I loved receiving my box however the quality fell short and way too short on blooms but shed loads of foliage. Such a shame.”

Helpful Report

Posted 1 year ago

“When I signed up at the Chelsea Flower show, I was told I would receive an email EVERY Thursday telling me what flowers I could have delivered on Monday and I could decide there and then if I wanted them or apparently I could "simply email freddies flowers and say yes or no thankyou to the Monday delivery" THIS HASNT HAPPENED ONCE. So last Friday morning I emailed to say I did not want to receive the flowers, I have had no reply to my email, they have just taken the money from my account and delivered the flowers. SO I am really angry that I have been talked into something and am now being completely ignored. CUSTOMER SERVICE IS RUBBISH.”

Helpful Report

Posted 1 year ago

“Competition on Instagram for ‘the chance to test for free flowers’ is a scam. It’s really just their marketing strategy, that leads to collecting details for making sales calls. They will ring you, declare you are the winner, and then engage you in a long phone call before finally revealing your prize is actually 30% off first delivery if you give them payment details and sign up for a monthly flower subscription with them. Hugely misleading and a long false pretences phone call.”

Helpful Report

Posted 1 year ago

“Flowers and vase were to be delivered to sister in law on 28 Dec. She called me on 2 Jan to say flowers had not arrived. I emailed Freddy's to ask if the gift had been received. No reply so phoned company and was told package had been damaged and would I like a replacement sent. I declined and asked for a refund. No one contacted me to say flowers had not been delivered. What would have happened had I not got in touch? Poor service.”

Helpful Report

Posted 1 year ago

“The sign of a good company is how they deal with things when they go wrong. The customer service at Freddie's Flowers is quite honestly shocking. Dismissive and unhelpful when you have an issue or complain. Provide misleading information about offers using jargon to catch you out and subsequently overcharge you. Extremely disappointed, have cancelled my account and recommend others use a different florist or risk losing out!”

Helpful Report

Posted 2 years ago

“Cold called after apparently completing a survey on social media, which I don’t remember. Said Id won a prize!! Great. Turned out to be 30% off the first flowers as part of a subscription service!! No thanks. Just awful.”

Helpful Report

Posted 2 years ago

“Had Freddies flowers for two years now few bad ones but last two not good Today very disappointed”

Helpful Report

Posted 2 years ago

“I get once a month as I find them too expensive and there is no choice to cancel them Altogether . Well todays flowers are disgraceful. Very disappointed especially the price of them. I would be ashamed of myself and my company if I sent this out to customers .”

Helpful Report

Posted 2 years ago

“ABSOLUTELY STUNNING FLOWERS, I receive every single week! I have tried numerous online flower providers, but truly these are THE BEST! Even when I have had the odd issue with flowers, due to the couriers, my issue has been dealt with swiftly and have been given refunds or money off future orders. Please see the photos I have added here: The white flowers, etc are from 2 weeks ago!And the other flowers are from a week ago. BOTH absolutely gorgeous! TOTALLY RECOMMENDED!!!”

Helpful Report

Posted 2 years ago

Freddie's Flowers is rated 2.7 based on 218 reviews