Freddie's Flowers Reviews

Name: Freddie's Flowers
Rating: 2.72

2.7 Rating 218 Reviews

39 %

of reviewers recommend Freddie's Flowers

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2.7

Based on 218 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5

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Freddie's Flowers 2 star review on 18th October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Totally misleading website. Clearly states regular plan followed by 'OR ONE OFF GIFT FOR SOMEONE' . Jack on the phone told me no I was wrong and the website is perfectly clear. Thanks Jack as long as you say so. After receiving her first box my friend then got my 'subscribed flowers' the next day. I didn't have an email to say this was the case or I was signed up to anything? I had an email to say I had done what I Intended and bought one set of flowers. THIS IS MISLEADING. 'out of generosity ' (after forking out £25 I didn't authorise) the company gave me half my money back and forget it guys of you actually want the flowers you've now given to someone else and paid double for, then they won't even redeliver them to the right address!! Have a good look at your website. Automatically being signed up to something when it clearly says 'one off gift' is a con. I hope you can update your website and save other people this hassle.”

Helpful Report

Posted 4 years ago

“Freddie's Flowers are the perfect choice for gorgeous flowers in the home. The price point is perfectly reasonable for the service, range, and quality of flowers. I've had no complaints with service, when I sent a friend flowers, which were lost by the courier, Freddies sent a new bouquet the next day with no faff or drama. Absolutely recommend!”

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Posted 4 years ago

“Beautiful and great quality flowers which seem to last weeks! Always look forward to receiving them and love putting them together using the instructions. They look so good every time!”

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Posted 4 years ago

“Never sign up to this company it’s a total con & very misleading company I wish I had researched this company before . Very bad customer service never answers emails but as soon as you cancel they call you keep away”

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Posted 4 years ago

“Shocking customer service - 1st bunch were lifeless literally dropping and did not last even 6 days. Promised a review by their quality - yes you guessed no review. They encouraged me to take the 2nd delivery which on literature says will be delivered in the morning on Fridays - it is now 3.30pm still no flowers asked to cancel and get a refund refused!. These flowers will have been out of water for more than half a day - I have now canelled my account and will be £25 out of pocket I have no words. Dreadful company.”

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Posted 4 years ago

“I’ve just received my third delivery and as usual STUNNING. Thank you”

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Posted 4 years ago

“I ordered a trial free bunch of flowers which did not arrive. 4 days after emailing to let them know, I received a call from Callum who told me the flowers had not been sent as I hadn’t placed an order. I let him know that the order confirmation email and what was displaying on my account clearly proved this was not the case and that I wanted to cancel my account in view of the poor service. Callum proceeded to ask what I felt was poor!! I have no words. Dreadful company.”

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Posted 4 years ago

“Flowers are always soooooooooooo beautiful and make me smile when i receive them - your telephone manner is excellent and i will return to you for my flowers once this terrible time is over xxxxxx”

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Posted 4 years ago

“Outstanding flowers!!!! Recommend them completely Christchurch”

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Posted 4 years ago

“Got a free flowers card from my mother. At NO point following this card did it say how much, how often or that it was a repeated delivery. Put in card details as once again it didnt say I would be charged or how much and many account make you log details without charging. Had to search the website to discover it was EVERY week and £24. My mother had been offered two bouquets at half price but also had no knowledge it was a subscription. Be careful what you sign up for! Response to email about this and cancelling account simply said they cancelled it but nothing in regards to misleading advertising.”

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Posted 4 years ago

“Beautiful flowers they arrive in a box with the Instructions on how to arrange them . Vert well packaged. Love them A++”

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Posted 4 years ago

“Great value and beautiful flowers. Lovely to receive in great condition”

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Posted 4 years ago

“Beautiful flowers which last ages. The boxes are always varied, with interesting arrangements which bloom into a stunning professional looking display.”

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Posted 4 years ago

“Always deliver on time Beautiful flowers that last for 2 weeks Always exciting to open the delivery to see what flowers are enclosed The Xmas bouquet was absolutely stunning”

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Posted 4 years ago

“The flowers are wonderful and always seem to arrive just when I need cheering up”

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Posted 4 years ago

“Easy to order or cancel flowers. Excellent quality. Last much longer than usual shop bought flowers. Look stunning. What's not to like? Great value and delivered on time and in great condition”

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Posted 4 years ago

“Love all the flowers sent to me :) they smell and look fantastic, you get a step by step on how to make up the bouquets and how to take care of them, everything is recyclable or biodegrades as well which is awesome! Thanks guys!!”

Helpful Report

Posted 4 years ago

“The intro offer appealed and I received the first two weeks of gorgeous flowers at half price. I intended to quit after that but the flowers were such good value for money even at full price, they last two weeks looking full and fresh and there is such a lovely seasonal variety carefully curated for you. The tips on how to arrange them and the information about the flowers is always useful and the delivery is hassle free and recyclable.”

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Posted 4 years ago

“Lovely flowers, very good quality and really cheering. Particularly like the arranging instructions.”

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Posted 4 years ago

“Very disappointing bunch of flowers this time. The roses had been crushed with other flowers on top. They lasted 5 day's before they looked a mess. I've had flowers from you before & they've been amazing. I also recommend a friend & my friends were as bad.”

Helpful Report

Posted 4 years ago

Freddie's Flowers is rated 2.7 based on 218 reviews