“So it promised right on the website and order page that orders would quickly process, print, ship and be delivered within 8-10 days. I should've known better. Placed order on Dec 9th, it shipped on dec 16th late in the day, with promise of delivery on Dec 27th. That's not 8-10 days. And it was simple photo printing mostly wallet-sized, no christmas card designing or anything complicated. Beware of false quick delivery promises.”
“In the past I had really good experience with them. This last time I received an empty envelope with nothing inside it. I guess that was just to clear the postage.”
“I have not had a good experience with Freeprints. Between having to reorder lost orders and orders taking forever to be delivered, I will not use their services anymore. Also some of my prints had "roller" marks on them.”
“My order was never received. Despite reaching out to customer service. They refused to refund the un received pictures or to actually send the pictures. Don't use them. Waste of money and time”
“I love free prints! I've had many phone pics printed out at very excellent quality. I've upgraded to tiles & pillows & they have all turned out fantastic! I've told my kids about it too. Thank you, it's very affordable.”
“One of my orders did not arrive and wouldn't provide me with a tracking number. Hopefully the pictures arrive.... feeling they won't after seeing the reviews. I wish I would have read this first.”
“My order was ordered 20th supposed to arrive latest by 25th. 27th today still not here they won’t let me raise a complaint until 30th. Meanwhile there a photos of my children with my address on out there which is a huge safeguarding issue. Do not use this company”
“Free prints refused to refund me my shipping fees after first losing my order and then the reprints being damaged and not arriving in good condition! Customer service is poor and unhelpful! Don't trust this company!”
“I was charged £7.08 for a large print and received an ordinary photo just basic size so would rather pay extra and have it done somewhere else it's where I can take it in physically and have it done the same day free prints you're a waste of time”
“For years I loved free prints. I told family and friends. I never dreamed I have any money problems with free prints.it ends up I did have problems with the free prints and now I am deleting this app and leaving this review.”
“Placed an order with Free Gifts and have yet to receive my order since Dec 2021. Reached out to customer service on multiple occasions with no reply. I have been using this company for over a year now and after this, I will never place another order. Absolutely horrible and definitely caught me for a suprise.”
“Ordered my pictures, they printed off the wrong prints, when contacted they told me they would reprint my order, after long emails and chats(why you can't call is beyond me) ONLY to recieve the ONE photo that actually turned out right, after MORE emails and chats, guess what they sent ONLY the ONE photo they got right again! NEVER again!”
“Do not use free prints or any affiliate!! terrible customer service!! Shipping took 3 weeks and when I sent an email telling them to credit my credit card because I did no receive
photos! They sent an email sending the photos. I needed before Christmas. They are terrible. Don't use them. Free for a reason. Quality is bad also.”
“Worst company i've ever seen. Pathetic service, pathetic management.
I've ordered a long back but still I'm waiting for that. I chase the company through email but they aren't helpful, even I've already made the payment to them in advance by paying online.
Team - Please ask your superior/supervisor and specially to your CEO to shutdown the company and refunding the amount of all those customer who haven't received the photos yet!!
Unexpected management !!
Remember - You're using/holding my amount. Will drag you in consumer court soon.
Best of luck!”
