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Never used freeNET before but I was impressed with the service. The item was a good price and delivered promptly, but we decided that it was not what we were hoping for (a Bosch stick vacuum that was heavier than expected) so we requested a return which was very promptly arranged and refund received. Positive experience even though we decided against the product
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posted 4 years ago
- Joseph Nemeth
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I ordered a frying pan, it was not in stock but I was able to cancel without any issues. Full refund received soon after.
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posted 4 years ago
- Anonymous
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Ordered item, not delivered. Got an email to say unable to fulfil, so offered the option of waiting or a refund. Opted for refund
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posted 6 years ago
- Anonymous
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I ordered a Samsung Microwave off another retailer and I was given a three week wait which was ok but then on the day of delivery they put it back another four weeks I asked for a refund and re-ordered it off Freenet and got next day delivery. When it arrived it had a couple of feet missing so they sent out another one the next day and picked the first one up at the same time. Brilliant. Best customer service I've come across.
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posted 7 years ago
- James Mullan