French Market Lanterns Reviews

Name: French Market Lanterns
Address: 32411 Fm 2978, Magnolia
Rating: 4.55

4.6 Rating 370 Reviews

86 %

of reviewers recommend French Market Lanterns

4.6

Based on 370 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About French Market Lanterns:

A leading online seller of authentic handcrafted gas light lanterns. Gas, Electric and LED options available for Handing, Post and Wall Mount installations.

Visit Website

Phone:

866-393-3881

Email:

customerservice@frenchmarketlanterns.com

Location:

32411 Fm 2978
Magnolia
77354

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I sadly won’t be purchasing from French Market Lanterns again. While delays are expected right now, poor communication and a refusal to make an effort to do better is not. My shipment was delayed multiple times and I only found out because of my multiple emails and phone calls where I finally got ahold of someone. When I did speak to someone they told me they would check with the manufacturer on my ship date. I asked them to call me the next day even just to let me know if they didn’t have an answer yet. The customer service agent said “they didn’t do that”. I asked if she could make it her personal task to call me with an update even if it wasn’t standard, just to turn my experience around. She refused my multiple requests for communication. I continued to call everyday, some days getting her back on the phone, some days not. She did call me once they finally had a ship date over a week later. I would have hoped for this company to go above and beyond with communication because of the shipping delays. I had to chase them instead of them chasing my continued business and positive review.”

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“Easy to order and fast delivery. No issues, would definitely order from them again.”

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“Absolutely beautiful, large and as pictures.”

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“This was a so-so experience. Customer service was average - I felt like a burden most of the time based on their responses to my questions. I did not receive exactly what I wanted, even though I was thorough in my questioning and even sent them photos. I would not purchase from here again. Cory Bowen Interiors LLC”

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“They are stunning. They make my kitchen look complete. They are beautifully crafted. I wish the company had a system to track your order though. I had to constantly reach out for status updates. The way they were packaged was a little nerve wracking too when it came to installation, shifting the glass to it’s correct position sometimes chipped the corners because of how well jammed it was into the frame. But overall, I am pleased!”

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“When it arrived, it was even more beautiful than we had imagined. We have gotten so many positive comments on it.”

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“When the lanterns arrived they were packed very carefully and exceeded my expectations. I believe they will make a very good addition to this home and its curb appeal. Rosalind Cushing Knight Builders”

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“Our lanterns came in and are they are BEAUTIFUL. We can not wait to have our gas hooked up and enjoy them!”

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“Thank you for the customer support and for making the Beautiful product, this transaction has been a breeze.”

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“Beautiful lantern!”

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“I couldn't have asked for a better experience! The product is gorgeous. And although we had some shipping damage challenges, the team responded immediately and all was resolved. So grateful and can't wait to hang them on our new build!”

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“Unbelievably great customer service! I am very happy with the product and only wish I had more walls to install more Lanterns!”

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“Product is beautiful! Delivery and communication less so.”

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“Very unhappy at the moment! One of our almost $400 each lanterns came with the glass piece out of place. The company has tried to tell us multiple times how to “fix” it! I’m sorry but that’s absolutely unacceptable when you spend that kind of money to have to fix something that’s brand new! Ridiculous!! We have been told to wait to get tracking information to send it back, it’s been over a week and we have made multiple calls with no tracking yet. So unhappy with this company!”

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“Very Happy Thank you”

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“One item shipped wrong and was a very easy return and the new one sent in just a few days”

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“The lanterns have an authentic old world look. Very impressed with the quality. Shipped very fast! Would highly recommend French Market Lanterns! I have already recommended them to a friend.”

French Market Lanterns 5 star review on 11th January 2022

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“I wanted to follow-up with a positive review after leaving a negative one. Thanks for following up with me immediately and getting out a replacement part within days. I appreciate and respect that kind of customer service very much! Thanks again.”

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“Beautiful lantern”

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“Very long wait time. Pieces missing when it finally arrived. Difficult to reach customer service by phone.”

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French Market Lanterns is rated 4.6 based on 370 reviews