The Natural French Soap Company Reviews

Name: The Natural French Soap Company
Rating: 4.85

4.9 Rating 489 Reviews

97 %

of reviewers recommend The Natural French Soap Company

Company Reviews

Questions

Metrics

4.9

Based on 489 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0033 986 21 04 65

Email:

bonjour@naturalfrenchsoap.com

Write Your review

Tell us how The Natural French Soap Company made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Speedy delivery, and lovely soaps!”

Helpful Report

Posted 6 years ago

“Fabulous choice, good price, all good.”

Helpful Report

Posted 6 years ago

“Always great quality”

Helpful Report

Posted 6 years ago

“I had an order on 10/05/18 and I choose the Express shipment, I didn’t receive the order NFS38498/18”

Helpful Report

Posted 6 years ago

“I am very happy with natural french soaps, get things i can not in the uk at a really good price and they come a cross as people who really care about their bussines”

Helpful Report

Posted 6 years ago

“Never got my items”

Helpful Report

Posted 6 years ago

“Your natural milk soap is definitely the best soap in the world!! When I told this to my daughter, her reply was : " No question!" Also the way you treat your customers is personal and so respectful! I am very impressed! Congratulations to your excellence with much gratitude! Renata Merk”

Helpful Report

Posted 6 years ago

“excellent customer service and very sympathetic. i work in the field of customer service and understand what it is like to make a customer feel special. thank you Sophie and Ken. wish the very best for you and your business.”

Helpful Report

Posted 6 years ago

“A lovely company to deal with They care about every customer The soaps are Devine I will be buying more soon”

Helpful Report

Posted 6 years ago

“The packaging was very good and I loved the little guest soap. How lovely to get a box that smelled so good! The soap perfumes were fresh and smelt true. Can’t wait to order more!”

Helpful Report

Posted 6 years ago

“It’s so refreshing to get real customer service from a small business that values each and every customer. We love buying authentic French soap from France!”

Helpful Report

Posted 6 years ago

“There is no company I know of that gives a more personal touch to everything they do. Making you feel part of their family. ❤️ This company goes the extra 3,000 miles! Always keeping in touch, always quick shipping.”

Helpful Report

Posted 6 years ago

“You always keep in touch and you always deliver what I want. I love the range. Despite your recent cauchemar with the internet (and I deeply sympathise with Ken about the garden) you delivered. Thank you.”

Helpful Report

Posted 6 years ago

“Very kind and good service. I felt that i was on the top of theor priority and well taken care for.”

Helpful Report

Posted 6 years ago

“A good quality product with friendly service”

Helpful Report

Posted 6 years ago

“My order was packed very carefully by hand, included a special note from Sophie herself, and arrived quickly. She carried soap I could find nowhere else (and believe me I looked). I’m a sincerely delighted customer.”

Helpful Report

Posted 6 years ago

“The soaps are a little piece of luxury”

Helpful Report

Posted 6 years ago

“Service is very bad. No respons on my question where my order is. I paid 55 euro and they give nothing. Not even a respons.”

Helpful Report

Posted 6 years ago

Bonjour, I am so sorry you haven't had a response. I have just issued an explanation by email to everyone explaining that following a mini-tornado a few weeks ago, we have had slow, sporadic or no internet connection and have been unable to reply to emails, telephone messages or process orders. Our service provider assures us that everything is OK now so your order is being processed now. Again, I am very sorry for your frustration. Naturally yours, Sophie

Posted 6 years ago

“I like natural soap.”

Helpful Report

Posted 6 years ago

“I am so excited to find a source for DOUX French Milled Soap. I love this soap but it is very hard to find in the United States and very expensive when I can find it. I was able to order my favorite scents (and more!) from Natural French Soap at a very good price. One of my soaps wasn't available in the size I requested and Ms. Sophie wrote a sweet note to explain the substitution and even included another bar for me to try. Thank you, Natural French Soap!!”

Helpful Report

Posted 6 years ago

The Natural French Soap Company is rated 4.9 based on 489 reviews