The Fresh Chile Company Reviews

Name: The Fresh Chile Company
Address: 320 E. Wyatt Dr. STE C, Las Cruces
Rating: 4.84

4.8 Rating 5,512 Reviews

96 %

of reviewers recommend The Fresh Chile Company

Visit Website

Phone:

5758008284

Email:

service@freshchileco.com

Location:

320 E. Wyatt Dr. STE C
Las Cruces
88001

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The Fresh Chile Company 5 star review on 22nd April 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order had a Bandaid stuck inside I have worked in similar environments, does your factory allow workers to interact with food products without sanitary precaution?”

Helpful Report

Posted 1 week ago

“I haven't tried all their products, but the ones I have are fantastic. The flavor is noticeably richer than the other better-known Hatch brands I've used for years. My favorite so far is the Red and Green Blend. I grew up in NM and I live and breathe green chile, so I know of what I speak. The Fresh Chile Company is my only go-to source for the "real thing" in Hatch chile.”

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Posted 7 months ago

“Tried the sun dried red chile sauce and it was super acidic, like there was lime juice in the sauce. Not edible.”

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Posted 9 months ago

“I reluctantly ordered the red & Green Chopped mild chile (I like to taste the chilies not the heat.) They took a week or 2 to come in, which I expected because this is coming from a small company in New Mexico. But, you always take such a chance on chilies because most of the claims are completely false. Not this company!!! This was the best purchase I've made in years. I ordered a 2-jar a month subscription. My 2 jars lasted about 3 days! These chopped chilies taste as close as you can get to fresh roasted peppers I've ever had. I upped my subscription to 6 jars a month and will probably change that to 10 once my family tastes this!!! We live in East Texas where it's next to impossible to get Green Chile let alone good red chilies. Thank you!”

Helpful Report

Posted 10 months ago

“Red and green blend is a super product however, used half a jar, put it in the fridge. The next week opened it only to find mold in the lid. Lots of products in my fridge but no mold???”

Helpful Report

Posted 11 months ago

“Great commercials not so sure about customer service or the product. Was reluctant to by die to cost after shipping but kept getting sucked in by the commercials. Been 10 days since I ordered no shipping date yet. Still waiting”

Helpful Report

Posted 11 months ago

“Awesome! I bought the red green machete mild. Love the flavor. We had leftover chicken so I made a sandwich. I usually don't like chicken sandwiches because they're dry, but I added your sauce and it kicked it into the stratosphere! Def going to buy more”

Helpful Report

Posted 11 months ago

“Over priced, and average at best. Wrapped in some sort of paper not a traditional corn husk, had very little meat, and the masa was watery. Don’t waste your money.”

Helpful Report

Posted 11 months ago

“Will give them a three for now tried to buy it on there site and payment wouldn't go through tried several different ways called customer service no answer and no call back finally found the product on ebay so hopefully I will at least get to try if they ship it”

Helpful Report

Posted 1 year ago

“Received my package of freeze dried Green Chile, weighs .25 oz maybe 2 Chiles for 6.95. Never buy anything else from them.”

Helpful Report

Posted 1 year ago

“I ordered a mixed bundle of med. Red chillies & two different hot mustard with the green chillies. Very satisfied with the items. The mustard was just the right amount of heat for sandwiches & my cheese plates.”

Helpful Report

Posted 1 year ago

“Ordered 10 lbs of "med" hatch chiles back in June based on the glowing recommendation by Kent Rollins Then, several weeks later we were told that we needed to either up our order or reduce our order. We reluctantly decided to reduce our order down to 8 lbs. Peppers arrived yesterday. We were excited as the peppers looked nice and fresh! I tasted 1 and was immediately dissapointed. Yes, we ordered Medium heat...but, this had ZERO heat and was the blandest hatch chile I have ever tasted. Green bell peppers have better flavor than this. I hoped that roasting would help bring out the flavor. We spent the day roasting and preparing our 8 lbs of peppers for freezing. After investing an entire afternoon, I now have 8 lbs of bland, flavorless and completely lacking ANY heat whatsoever hatch chilis in my freezer. The peppers are so unremarkable that I will probably forget they are in the freezer and will probably end up tossing the entire batch in the trash when I need the freezer space. Initially, it was disappointing to have my order reduced but it turned out as a blessing as the peppers themselves were an even greater dissapointment. Nope...not going to order any more fresh peppers here and will certainly not listen to "Cowboy" Kent, again. Disappointment. Plain and simple. Over 2 months of anticipation for this? Never again.”

Helpful Report

Posted 1 year ago

“Ordered Chili Rellenos...Thawed when I got them. Told me they would send more...Never received them Overall a very disappointing experience.”

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Posted 1 year ago

“I’ve ordered from you guys for 3 years. Your shipping rates are exorbitant. I ordered 2.5 weeks ago and never got a confirmation. I’ve texted once, and called twice. I’m looking into other companies. Really love your product and wanted to support small business, but $49 shipping and no confirmation email or response from calling has made my mind up. You charged my card, but I’ve got nothing.”

Helpful Report

Posted 1 year ago

“I absolutely love ordering the chilis, salsas, spices, tortillas everything from Fresh Chile. I have sent questions or comments and have received quick responses. It feels like you are ordering from friends. The chilis are such a flavorful addition to my cooking. Thank you to all of the team at Fresh Chili.”

Helpful Report

Posted 1 year ago

“I like the products but terrible customer service. Due to customer service we won’t be ordering from there again. Many other options out there to chose from.”

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Posted 1 year ago

“Best service and products ever!”

Helpful Report

Posted 1 year ago

“The Chile I got wasn’t hot and they had stopped shipping after my order. I was really disappointed but they immediately refunded my money. A week later, I received a new shipment of chile at no charge. This company stands behind their sales and goes the extra mile to satisfy their customers.”

Helpful Report

Posted 2 years ago

“I ordered Sandia hot chile 8/25 and requested it be shipped after 9/12 due to other obligations. We got the order yesterday, October 7 and it was bell pepper mild. I called and was told I could have a refund or gift card because they were no longer shipping chile for the season. They had to know this chile had no heat before they shipped yet didn’t tell me. This is the second year in a row I’ve not gotten the heat level I ordered. I was so worried I wouldn’t get chile this year that I contacted their CS many times to make sure my order would be filled. I was assured it joke be. When I called about this order being super mild instead of hot, I was told "Green chile isn’t hot. It’s not like Serranos but more like jalapeños. Every year the flavor is different so we don’t know." They didn’t know our family has always eaten green chile. My in-laws are native New Mexicans and we’ve purchased chile from New Mexico for over 30 years ourselves. We know our green chile and what we got was as mild as a bell pepper. We feel just can’t count on The Fresh Chile Company to send the heat level we select. I’m giving 2 stars because we did receive a box of peppers and we were able to donate them to a local needy family.”

Helpful Report

Posted 2 years ago

“Those in the the 96% that rate this chili with a 5 are either the company's family, friends, and associates or they have very low tolerance for spice. More than likely, they are visitors to the southwest and bought into the advertisement and promotion. I bought several jars of the "Pure Green" hot chile. I was hesitant, thinking that it may be too hot. I opened a jar this morning and mixed a teaspoon amount in my eggs. To my dismay, I tasted no heat. I sample the product direct from the jar and was completely disappointed. I am not exaggerating, sriracha sauce is easily 3 to 4 times hotter. Even the flavor of the hatch chile was disappointing. I then opened a jar of their salsa and again, I give it a 1 star. If you are going to label a product hot or grade the flavor, please have tasters who understand chile and peppers.”

Helpful Report

Posted 2 years ago

The Fresh Chile Company is rated 4.8 based on 5,512 reviews