The Fresh Chile Company Reviews

Name: The Fresh Chile Company
Address: 320 E. Wyatt Dr. STE C, Las Cruces
Rating: 4.84

4.8 Rating 5,518 Reviews

96 %

of reviewers recommend The Fresh Chile Company

Visit Website

Phone:

5758008284

Email:

service@freshchileco.com

Location:

320 E. Wyatt Dr. STE C
Las Cruces
88001

Write Your review

Tell us how The Fresh Chile Company made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Fresh Chile Company 5 star review on 22nd April 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Made a big order 12/3/24. Today is 1/14/25 and I have not received any part of my order. Customer service is practically nonexistent. Beware!!!!”

Helpful Report

Posted 4 days ago

“LOVE the product. I’ve gone through several jars of the Matador green. Their advertising is super; that’s what got me to finally order despite the high shipping costs. But they need to do a lot better at customer service. Shipping is SLOW (as in my last order wasn’t even processed until nearly two weeks after payment), and communication is poor.”

Helpful Report

Posted 1 week ago

“Ordered 4 jars Dec 16th. Emailed and messaged several times no response until a week ago. Company said package was one of several that was lost by UPS.... that's funny, since it says on UPS that company created the label but never dropped off or had a package for UPS to pick up. Company says package has finally shipped, but still waiting...... and waiting and waiting. I regret buying from this company. I know it's a smaller company, but at least be truthful and if you can not fulfill the product, then refund my money, no questions asked or hard feelings!! I can only imagine what the package will look like let alone taste like by the time or if ever I recieve it!! Will not buy from them again. I recommend you don't either, judging by what happened to me and other reviews on this forum!!”

Helpful Report

Posted 1 week ago

“Thanks for the fast response on a jar that was broken during shipping. I got the new jar of green chile the day before Christmas. Thank You. Bobby M”

Helpful Report

Posted 2 weeks ago

“Two orders of salsa. Said would be shipped in 24 to 48 hours. Never heard if one order had been processed. Finally was able to determine that label had not been printed which was 14 days after one of the salsa orders was made. 2 days later they finally shipped. After searching I was notified that salsa would be delivered which would be 27 days after order was submitted. Will see if that happens. The biggest holdup was processing to day it was actually shipped. I will not purchase again. Other vendors are available. I tried to contact them via email-that was a joke. Phone calls don’t work either. Made two order at same time. One was delivered after 7 day. Will wait and see if other is ever delivered.”

Helpful Report

Posted 3 weeks ago

“Been waiting almost 3 weeks and still not notification of shipping. While we’ve enjoyed the products in the past, if they can’t deliver it timely manner they should not have web store. WARNING-don’t expect any orders in reasonable time.”

Helpful Report

Posted 4 weeks ago

“After waiting 3 weeks for our order, it finally arrived. Order was wrong and one of the jars was broken. The packing was not adequate for protecting the jars.”

Helpful Report

Posted 1 month ago

“I wrote a review about getting the wrong product shipped to me. I know that happens sometimes, so I completely understand. But I wrote that I emailed the issue and hadn't heard anything back in four days. Well, I was wrong, I found the email of correct product being shipped. This is just the second of many future orders from Fresh Chile. The Green Chile is absolutely awesome. I went through a jar pretty quick. I've ordered two more, plus a red and green Chile mix. 💯 recommend.”

Helpful Report

Posted 1 month ago

“My order had a Bandaid stuck inside I have worked in similar environments, does your factory allow workers to interact with food products without sanitary precaution?”

Helpful Report

Posted 2 months ago

“I haven't tried all their products, but the ones I have are fantastic. The flavor is noticeably richer than the other better-known Hatch brands I've used for years. My favorite so far is the Red and Green Blend. I grew up in NM and I live and breathe green chile, so I know of what I speak. The Fresh Chile Company is my only go-to source for the "real thing" in Hatch chile.”

Helpful Report

Posted 9 months ago

“Tried the sun dried red chile sauce and it was super acidic, like there was lime juice in the sauce. Not edible.”

Helpful Report

Posted 1 year ago

“I reluctantly ordered the red & Green Chopped mild chile (I like to taste the chilies not the heat.) They took a week or 2 to come in, which I expected because this is coming from a small company in New Mexico. But, you always take such a chance on chilies because most of the claims are completely false. Not this company!!! This was the best purchase I've made in years. I ordered a 2-jar a month subscription. My 2 jars lasted about 3 days! These chopped chilies taste as close as you can get to fresh roasted peppers I've ever had. I upped my subscription to 6 jars a month and will probably change that to 10 once my family tastes this!!! We live in East Texas where it's next to impossible to get Green Chile let alone good red chilies. Thank you!”

Helpful Report

Posted 1 year ago

“Red and green blend is a super product however, used half a jar, put it in the fridge. The next week opened it only to find mold in the lid. Lots of products in my fridge but no mold???”

Helpful Report

Posted 1 year ago

“Great commercials not so sure about customer service or the product. Was reluctant to by die to cost after shipping but kept getting sucked in by the commercials. Been 10 days since I ordered no shipping date yet. Still waiting”

Helpful Report

Posted 1 year ago

“Awesome! I bought the red green machete mild. Love the flavor. We had leftover chicken so I made a sandwich. I usually don't like chicken sandwiches because they're dry, but I added your sauce and it kicked it into the stratosphere! Def going to buy more”

Helpful Report

Posted 1 year ago

“Over priced, and average at best. Wrapped in some sort of paper not a traditional corn husk, had very little meat, and the masa was watery. Don’t waste your money.”

Helpful Report

Posted 1 year ago

“Will give them a three for now tried to buy it on there site and payment wouldn't go through tried several different ways called customer service no answer and no call back finally found the product on ebay so hopefully I will at least get to try if they ship it”

Helpful Report

Posted 1 year ago

“Received my package of freeze dried Green Chile, weighs .25 oz maybe 2 Chiles for 6.95. Never buy anything else from them.”

Helpful Report

Posted 1 year ago

“I ordered a mixed bundle of med. Red chillies & two different hot mustard with the green chillies. Very satisfied with the items. The mustard was just the right amount of heat for sandwiches & my cheese plates.”

Helpful Report

Posted 1 year ago

“Ordered 10 lbs of "med" hatch chiles back in June based on the glowing recommendation by Kent Rollins Then, several weeks later we were told that we needed to either up our order or reduce our order. We reluctantly decided to reduce our order down to 8 lbs. Peppers arrived yesterday. We were excited as the peppers looked nice and fresh! I tasted 1 and was immediately dissapointed. Yes, we ordered Medium heat...but, this had ZERO heat and was the blandest hatch chile I have ever tasted. Green bell peppers have better flavor than this. I hoped that roasting would help bring out the flavor. We spent the day roasting and preparing our 8 lbs of peppers for freezing. After investing an entire afternoon, I now have 8 lbs of bland, flavorless and completely lacking ANY heat whatsoever hatch chilis in my freezer. The peppers are so unremarkable that I will probably forget they are in the freezer and will probably end up tossing the entire batch in the trash when I need the freezer space. Initially, it was disappointing to have my order reduced but it turned out as a blessing as the peppers themselves were an even greater dissapointment. Nope...not going to order any more fresh peppers here and will certainly not listen to "Cowboy" Kent, again. Disappointment. Plain and simple. Over 2 months of anticipation for this? Never again.”

Helpful Report

Posted 1 year ago

The Fresh Chile Company is rated 4.8 based on 5,518 reviews