“Awful. I paid for expedited service and same day service and they ended up shipping the flowers through ups and won’t arrive the same day. I now have to wait 4 days for same day delivery fee. And they are being shipped!!! No one told me they would have to ship. Don’t trust them! They lie and take your money”
“Paid extra to have the arrangements delivered by noon. It’s currently 6pm and they haven’t received the flowers. I’ve called in 3 times already to follow up and I’m just received by an apology and that they will be there shortly. Very annoyed.”
“I sent my best friend flowers,she received them today. When she got them 2 dozen pink roses they were brown around the edges and petals falling off. I was embarrassed plus I paid 89.00 for them to look like the flower section at walmart the day after valentines day. They offered to give me 30% back money wasn't the issue. I needed them to send the flowers that was posted on their page for sell the pretty ones. Not the junk ones. My friend just went thru a traumatic time in her life I needed beautiful flowers. Soo my point is if u want beautiful flowers don't order From You Flowers.”
“My husband ordered flowers for my 50th birthday and requested Bird of Paradise. He was guaranteed that they would have them. Sure enough the day before my birthday he received a call stating that they won’t have them but would make it up with other beautiful flowers! The order was over $250!!! He received a 30% discount. The flowers arrived Friday and by Sunday they were all dead since poor quality was used. Never again!!!”
“Unfortunately, they’re not as beautiful as the photo and it’s a birthday gift, just arrived 15 mins ago, instructions but no flower “🌹 “food so guess I’ll be going to the garden shop somewhere to purchase the food for them. They look very heated and dried out not what was expected. Sad day for the birthday girl!! Website will not allow me to load the photos they look pretty bad so I time stamped them for review later.”
“Garbage. Picture looks great. Buy flowers in a box. I clearly misunderstood when they say...'arranged by a professional florist' to mean 'arranged in a box and sent UPS'. I missed that part. My fault. Wont ever happen again as i wont use this service or any flowers in a box service.”
“if i could give them a zero i would .....do not order from this company. they show a beautiful large bouquet and send you a very small arrangement. bait and switch! the large flower arrangement is what I ordered and the small is what was sent...wtf”
“This service has been horrible the last two years I have used them. Today was our anniversary and I ordered flowers for my wife for delivery. I tried tracking them this morning, and could not, I emailed customer service and it took them it’s to respond and then asked for information. I gave them when I ordered. She did not receive them at all. I contacted customer service and I got, I am sorry and a refund. I counted on them for the delivery. The last time I used them a year ago, the flowers lasted a day and then died. I took pics and again alll I received a I am sorry. Today, my wife thought I forgot. Do better amd understand that customers put trust in you for special occasions.”
“Absolutely horrible, I ordered a beautiful fruit basket, which wasn’t delivered (even though I got a text message saying it was), after calling twice, it was finally delivered and looked as if it was thrown together last minute. Customer service was rude, and said they would call back after basket was delivered, still waiting …
Don’t waste your money…”
“I ordered twice premium bouquets. The 1st time, the bouquet that arrived was the most basic bouquet, nowhere near the beauty and number of flowers & roses I ordered. They refunded part of the bill. The 2nd time I ordered, they informed me at 3:30pm that they cannot fulfill the order on that day, and that they will send it the next day with an upgrade. Guess what, once again, the bouquet that arrived wasn't close to the premium one I ordered (let alone the upgrade), the flowers that were mentioned were not present in it, the only thing in common was the color palette. I am SO disappointed in them and will never order again from them.”
“Complete scam. Won’t deliver flowers when they say they will. Won’t give you any information on the “local florist” they use. Won’t send an email to confirm their refund. I’ll be reporting this to the BBB and my credit card company”
“I paid $70 to send to my elderly aunt. The price point for the arrangement that I ordered (1st picture). was fine. The flowers she received were terrible & basically filler flowers resembling nothing to the picture.
I called to let them know & they said they would have another arrangement delivered . I received a call from the driver the following day clarifying the address, as the town didn’t have a street with the name written. Once clarified I received an email that they were delivered.
The flowers were not there.
My third message to them has been met with automated responses….
The neighbor residing 5 houses down did deliver the flowers to my aunt later in the day. (3rd picture).. definately not the volume of florals that I’d purchased.
Very displeased”
“Easy ordering and delivery went well, however the flowers I ordered compared to what was received was unacceptable. Paid over $100 and was credited back $20.”
“DON'T DO IT! it's a Bait and Switch! I ordered a bouquet for my sister's birthday that cost me almost $65.00, what they sent was an arrangement of cheap carnations with 1 Lilly and 2 Roses. This was not what I ordered. When I called customer service they apologized and said that they would credit me with 20%. I literally laughed and said are you kidding me! you charged me 65 dollars and want to refund me $9.46 after "you" got the order wrong! They then said stated, we will send out the "actual arrangement" on the following day. Here we are next day and once again they failed to send her the arrangement. I called them once again and asked for a full refund after I threatened them with calling Pay Pal and the better business bureau. NEVER EVER AGAIN! Horrible!”
“Half the tulips in the bouquet were withered and the entire bouquet had to be thrown away after a day and a half. It looked nothing like the picture on their site.
A real disappointment for a 79$ bouquet :(
Never again.”
“The flowers I ordered:
Warm Sunburst Rose Bouquet, Premium Size (pics from their site)
IMG_5576.jpg
The description from their website:
• Orange Roses
• Orange Spray Roses
• Red Peruvian Lilies
• Bronze Mums
• Orange Daisies
• Clear Cylinder Vase
The flowers she received:
IMG_5428.jpg
IMG_5429.jpg
front side
One of the reasons I ordered these flowers was because they were on the Same Day list. (Saturday am.) I also paid for expedited delivery. Apparently the florist emailed me about substitutions, but I didn't get the email. I then got a second email from them that I did receive saying they were sorry they couldn't deliver until Monday morning and that they were refunding my same day fee and my expedited fee. I kind of understood that, because I had missed the email. However, they still were not delivered until the following Tuesday, rather than Monday.
Also, I paid for a Get Well balloon to be delivered with the flowers. That was not included at all.
The worst part, though, was that the arrangement that arrived looked nothing like the arrangement that I ordered. I had also paid for the largest/most expensive of the three arrangements that were offered (Premium), and what she received was, honestly, embarrassing.
In the picture/description on their site, the arrangement has at LEAST six full-sized orange roses. There were 3 in the one she received. The picture/description also shows red/orange spray roses (there were none), orange daisies (there were none), mums (there were none), and some reddish/orange lilies (I think) - there were a lot of those. And, there was a lot of greenery. Oh.. and there were a couple of red carnations thrown in for fillers, although their site says if substitutions are necessary, they will be of equal or greater value than what is missing.
Part of the chat transcript:
:
11:31AM
Pooja - My sincere apologies for the disappointment once again. As an apology, we are offering you 30 percent refund and 15 dollar gift certificate via email. You are under no obligation to use it but we would like the opportunity to prove to you that this incident is not indicative of our service. Our gift certificate never expires and can be combined with a promotional offer as well.
11:33AM
Holly Jackson - I appreciate that; however, honestly, my main concern with that is that I have sent about 3 floral arrangements through you all in the past several months, and now I'm worried that all of them looked like this. And how will I know if future orders look like this?? The only reason I saw these is that they were sent from the company to my mother.
11:34AM
Pooja - Please rest assured, we don't use the same vendor for each order and we are working diligently to prevent this error from occurring again. As we do with all our affiliates who make a mistake, we will closely monitor their activities within the next few weeks, and decide if they still meet our quality criteria.
11:35AM
Pooja - Please rest assured that your credit of 30 percent refund has been processed and will reflect back to your account in 1-3 business days. Additionally, 15 dollar gift certificate has been shared via email.
11:35AM
Holly Jackson - Is it possible to have the vendors take a picture of the delivery and send it to the person who ordered, like Amazon & UPS, etc. does??
11:36AM
Pooja - Unfortunately, a picture of the final product is not available to be shared. I'm sorry as we don't have that option.
11:36AM
Pooja - If for any reason, you are not happy with the item delivered, you have our 100 percent customer satisfaction guarantee and we would be happy to work with you on an appropriate resolution for your dissatisfaction.
11:37AM
Holly Jackson - Well, I do have another question...
11:39AM
Holly Jackson - If the vendors don't provide a picture of the final product, and if I send flowers to someone, knowing that I will not see the arrangement, how will I know if I am not happy with it?? How can you make that guarantee on something that neither you nor I will see?? :(
11:40AM
Holly Jackson - And if you have a 100% customer satisfaction guarantee, why are you only giving me 30% back??
11:40AM
Pooja - Please be advised, we do not have an option of the final product to be shared as it depends on florist. The only option left is to ask recipient about what has been delivered.
11:41AM
Pooja - As your order has been delivered, we have offered you a partial refund for the inconvenience caused.
11:41AM
Holly Jackson - Well, that's tacky... :*(
11:43AM
Holly Jackson - Well, I am not sure if we will be able to keep working with you all.
I apologize for the length of this post. It is, in large part, the body of an e-mail I sent to the company (no response… anyway, continuing with the email….)
I just wanted to express, again, my 100% dissatisfaction with the arrangement that was sent and for which I originally paid over $100. I am also disappointed that even knowing how completely unhappy I am with what was delivered, and even though you claim a 100% customer satisfaction guarantee, I was given only 30% back. The reason given in the chat (above) was that the arrangement had been delivered. Truthfully, I would have been more able to accept 30% back if the arrangement had NOT been delivered!!
I also asked if there was an option to have delivery drivers take pictures of the deliveries, similar to what Amazon and UPS have their drivers do with deliveries. Unfortunately, your rep (above) said that wasn't an option and that if for any reason, I am not happy with the item delivered, I have your 100 percent customer satisfaction guarantee and that you would be happy to work with me on an appropriate resolution for my dissatisfaction. As you can see above, I asked him If the vendors don't provide a picture of the final product, and if I send flowers to someone, knowing that I will not see the arrangement, how will I know if I am not happy with it?? How can you make that guarantee on something that neither you nor I will see?? And if you have a 100% customer satisfaction guarantee, why are you only giving me 30% back?? - to which he repeated that was not an option.
I do a lot of research before choosing a business with whom to associate myself, as the product that is delivered reflects on me and on the non-profit for whom I work. After researching quite a few floral delivery services, I chose fromyouflowers.com as my representative. Not only was I embarrassed by the arrangement that was sent, I was only offered back 30% of my money and a $15 gift card. Besides making a liar out of your company and their 100% customer satisfaction guarantee, part of what I was given is only helpful if I use your website again… and I won’t be.
Please understand that if you are not willing to return all of my money, I will be writing several unflattering reviews of your company.
Aaand, here we are… 🙄”
“I have used Fromyouflowers for at least 7 years and yes it stupid of me to keep using the but they are the worst. There is something wrong with every one of my orders. Sure no birthday balloon and I get the $6 bucks back. That’s not what I want.”
