“I ordered flowers on a Monday for a delivery on Thursday. Flowers were not delivered and no communication from the company. I placed the order emailed them and they responded with a $6.00 refund on almost a $50 order. I called them to get a refund but since my husband was on our card they wouldn't do anything even though I verified everything and told them to place the order. I will never order from them. Trust me my husband will be calling them.”
“Flowers.com did not deliver the flowers nor did they contact me advising they were not going to deliver the order on the day that was requested. The representatives were very unprofessional and did not do anything to resolve the issue. I requested to speak to a supervisor and was placed on hold for 45 minutes before a supervisor answered. After 45 minutes the issue was still not resolved. Requested an esclade department which was not provided. I highly do not recommend using Florist.com. This business is clearly a scam. Save your self the disappoint. They do not provide the services listed on their website. If I could I would give them zero stars. Hope this helps someone from being scammed by this business.”
“I ordered flowers for my mother’s birthday on Tuesday to be delivered on Thursday. I Got a email on Thursday telling me it will not be delivered to Friday. I emailed them and asked for a discount or refund. They canceled my order. Terrible experience!!!”
“i paid premium to have flowers delivered in the a.m. for anniversary. The next day they said they couldn't deliver until afternoon and would refund the premium. They totally messed it up and asked if they could instead deliver the next day. Avoid this company like the plague.”
“It's a shame I can't rate them a 0, because if I could, I absolutely would. The initial payment was easy enough, but good luck with processing or cancellation—it's practically impossible. Their cancellation policies are utterly ridiculous.”
“I tried to send flowers to a sick friend and they notified me at the end of the day they couldn’t deliver and would the following day. End of next day and no flowers delivered! Called and finally told me what I ordered was out of stock! No notification or call to replace with different arrangement. Very disappointed and I will never use them again!!”
“Ordered flowers for my dying ex-wife. What I ordered, and what I received, was two completely different things. The replacement was worse than the original. The florist was in Tulsa. The company called it unfortunate. I call it bait and switch. I think that's a felony. If you are reading this, believe me when I tell you you do not want to use these people. You can't even understand a word they're saying because they are all from a different country.”
“Ordered flowers for a family friend whose mother died. Wish I had check reviews here before buying. It looked nothing like pic and cost me $80! Look at pics! They need to replace it or give me a refund! So disappointing.”
“My mom’s birthday was yesterday. They were supposed to deliver her flowers before 12 PM. She didn’t get anything I am heartbroken. This is the worst flower delivery service in history.”
“Sympathy Flowers that I ordered were NOT what was delivered and instead of physically handing the flowers to someone, they were left outside in the HOT HEAT all day, while the family was at the service. Absolute waste of my time and money! I wish I had read these reviews before placing my order I will never order flowers from here again nor recommend them to anyone. Such a disappointing experience.”
“i ordered flowers to be delivered on sunday, august 11th, and they never arrived. i called twice asking where the flowers were and they said they couldn’t get in touch with the florist and they would give me a refund. I didnt want a refund, i wanted my flowers delivered.”
“They've always been an okay service. My last experience the vase had a total of 8 flowers *literally counted* even though was to be way more. They were to pink *mainly * and purple. There were only 3 pink roses no purple. The presentation was horrible. Will be finding a new flower shop.”
