“I sent flowers to someone special, but it was not at early stage of connection with person I had kept my name anonymous, but he found out my name, I think customer care service had spilled out my name upon the person requested I believe, coz he was able to ping me on social media to ask and I lost his connection for ever. If you like to order anything as secret and surprise this website is not worth your trust to keep privacy of customer. Company owner should teach employees to understand what is privacy for customer you are paying $, we pay not to screw up our personal life.... I will never ever order from them, if I want to keep privacy as private”
“Look at the one star reviews and be warned. They make you pay extra for same day and then give you the run around. Days later still no flowers. Won’t disclose flower store to help you help yourself. I actually think this is some sort of fraud. No way a flower business is this bad at flowers.”
“Stated flowers were delivered but no flowers arrived. Contacted company several times and their reply was they are working on it and would get back to me. HORRIBLE company. Do Not Use”
“I submitted two flower orders for friends who lost loved ones (one for a friend who lost her mother and the other for a friend who lost her only sibling) to be delivered to the funeral home and neither order was delivered to the funeral home. One in Maryland and one in Chicago. The one in Chicago I made two days in advance and I received an email on the day of the funeral service stating that a florist could not be found to deliver the order. Can you imagine me telling my friends that I tried to send flowers but the florists could not deliver the flowers. Two heart-breaking occasions. You won't get a third time for sure. And I will spread the word NEVER to use this business again.”
“Unfortunately, the flowers were not at all what was represented on the website. I sent my daughter birthday flowers and I wanted them to be perfect. This was a disappointing experience. I attach pictures of the actual flowers and what they should have looked like.”
“First the flowers never were sent on time when I got it expedited and then the flowers received looked NOTHING like the picture shown. Scam service and on top of it they only gave a 30% refund.”
“Very disappointed with this company and their lack of customer service. My husband's employer sent flowers for out 20th anniversary. They arrive with filler flowers brown and dead, lilies bruised and roses wilting with petals falling off. I notified them, sent all the requested information, and pictures of bouquet. It's been over 2 weeks and all I get are the same email, requesting the same information. Or a repeat text that they're sorry about my bad experience, and someone will contact me ..... guess they're not so sorry after all. I'm still waiting. .......”
“Never order from this company. I ordered well in advance, paid an extra fee to get morning delivery. Never came. I called and they said there was a mechanical issue and delivery would be delayed to another day. I don’t need them another day, now I need to go out and buy something in a hurry. I asked to cancel order since they don’t help me arriving another day and they would not cancel the order. What a waste of money.”
“Worst experience with a flower delivery service. They advertise one thing and deliver another. They were quick to respond and apologize and give me 50% of my money back but that was still not acceptable. The right thing to do is send the correct flowers and apologize to the recipient instead.”
“Your flowers brightened up the day for my granddaughter so that made me happy. Her father said they were really pretty and smelled so good. Thank you for everything!”
“Couldn’t find her house? Unbelievable. It is publicly listed, listed for sale, and the delivery, that I paid extra for, was to coincide with a published open house event. Never again will I use this collection. The refund hardly addresses my anger and bafflement regarding this poor customer service”
“Terrible! Was supposed to deliver on Saturday. Finally delivered the following Wednesday. Arrangement looked nothing like I ordered. I was supposed to get a 20% refund because it was so late arriving but that didn't happen. I called Sunday and asked for complete refund. I will see if that happens. Do not use them. They are bad!!!!”
“Don’t use this company if you want Saturday delivery! I wanted flowers delivered on Saturday and this company used a florist that is NOT even open on weekends! Why wouldn’t they send my order to another florist that delivers on Saturday! I called and all they say is sorry we will upgrade your arrangement and deliver it on Monday! No email! No call! Nothing that told me my flowers would NOT be delivered on a day that was offered for delivery! NEVER will order from this terrible company again! BEWARE if you want your flowers delivered on a Saturday you better make sure the florist they use is open on weekends!”
“Your Company has been totally useless I tried talking on live chat explaining I was purchasing from the UK for a gift for my brother in the USA and questions I asked about delivery charges, having given the zip code could not be answered. I phoned you from the UK and posed the same question telling you what I wanted to order (F-520) and giving you the zip code and was told it would be $14.99, I have just tried to order this item to receive a message when putting in the zip code that this item could not be delivered to that area! Its unbelievable and has been a total waste of my time and phone call costs from the UK. If I could have given no stars I would have done, don't your staff know any information?”
