“The only reason I gave one star is so I could review. I would give a negative star if possible. I sent what I thought was a lovely gift to a client and it was dead upon arrival. I am disappointed and will never use FTD or this company again and will never recommend.
How am I suppose to present in a professional manner when you cannot provide quality product or service?”
“I paid $126 to have Christmas flowers delivered to my mom before Christmas. They contacted me via email to say they need to substitute my request which I was ok with. Then the day of delivery (today) 12-23, they contacted me again via email and said they could not deliver my order and the best they could do is 12/26. I called customer service and they explained that no local florists were available to fulfill the order. All this would have been ok if I knew this a few days ago and had time to reorder or do something else for my mom. They should have checked with the local florists when I placed my order to see if it was doable and then contacted me. They offered me a $20 refund for the troubles. I'm very frustrated.”
“Very disappointing. Should not have to receive multiple emails (which I found in spam after the fact) or suspicious voicemail which I could barely understand hence also figured it was a scam, just to get flowers. They cancelled the order due to not knowing how I wanted to proceed and said I’d get full refund to my card. BUT if I don’t see it within 1-3 business days, contact credit card company. Whole experience feels very fishy. Never again.”
“I’m disappointed. The first picture I’ve attached is what I ordered. The second picture is what was received. Not even close and not nearly as nice. The name they gave for the flowers is White Rose Succulent Bouquet. I don’t see a succulent anywhere. I definitely feel ripped off and it wasn’t cheap. I can’t recommend.”
“The flowers looked nothing like the picture. They used burgundy instead of red flowers. Some white flowers looked wilted. Not a one pine cone. And to think I’d use them again by sending me a $10 credit on my next order. NOPE!!”
“NEVER ON TIME AND DO NOT GIVE THE FULL AMOUNT REFUND. ALWAYS GIVING THE RUN AROUND ON DELIVERY. WORST FLOWER DELIVERY SERVICE! QUALITY OF FLOWERS ARE TERRIBLE AS WELL. THEY DIDNT EVEN LAST A WEEK”
“What I ordered was nothing like what was sent. After two days leaves were dead and the roses never opened up.I was given a 20% refund the worst arrangement I have ever seen. It was my brother’s birthday I was so ashamed and embarrassed. I will never never order flowers from them again..”
“Very poor. I should
Have stuck with 1 800 flowers. This company from you flowers is a scam. They say that are out is Old Saybrook CT. The flowers were to be delivered to Cromwell CT. Not that far away. If the get
Silvered at all that will be 5 days late. Will give me a 50% discount. Big
Deal. Never again will I order from here. On line it says that are in Vancouver BC
I cannot add a photo as my mother still has not received them. She is 92 Does
Not put up a
Christmas tree and this floral tree
Design would have lifted her spirits
For the holiday”
“Paid $100 to have a oh Christmas tree delivered to my father for Christmas instead of getting a premium Christmas tree style arrangement delivered with roses and Christmas colors that I paid extra for he received a centerpiece with lilies and pink flowers and candles I placed three separate orders for three separate deliveries and that one was even remotely the right item and paid over $300 for all three deliveries and when I called customer service, they offered me a 20% discount for not delivering the right flowers no refund only a 20% discount”
“My friend ordered me flowers from here. Paid for express delivery. Arrived 3 days later. Flowers were awful. Don’t look anyway like what was ordered. Total trash. DO NOT ORDER FROM THIS BOGUS SITE!!!! Save your money and call a florist direct yourself. They offered a 30% refund. What a disgrace. Should have been 100% refund for the state of the flowers that was delivered. Shame on you guys!!!! If I could give zero stars I would. Pictures included on what was ordered and the weeds that was sent!!! Again save your money!!”
“Another Merry Christmas from this non delivery floral company. ( not even florist company) an affiliate company that sends orders to local area florist to fill. I tried for 4 days ! For arrangement to delivered. They said there was no one in the area. Thats a lie. Day 2, and 3 they said it would be delivered by 7pm. That's was a lie. I see how these e-commerence affiliated program gives local florist bad name and take high percentage cut , and lie to consumers.”
“I guess I was duped as well. Excuse was that delivery person didn’t know to go into nursing home so took flowers back to shop and we’re out for delivery the next day…didn’t happen.”
“I ordered 2 Gourmet Chocolate Indulgence gift boxes for my 2 best friends for Christmas. I thought it would b a nice alternative to flowers or gift cards. Well, one friend received hers today. She thanked me for the gift and sent me a pic. There was no gift box. There were several small bags of snacks in the plain old cardboard box they were shipped in. These are Christmas gifts! They CANNOT be displayed! So Very tacky! Not an appropriate gift, especially for a major holiday. And I bought 2 of them!!! The other should b delivered tomorrow. Not looking forward to it.”
“Got email that arrangement was delivered but after contacting my sister wasn't. After reading negative reviews I am guessing nothing is going to happen. Hopefully I can convince my card company refund the cost of purchase.”
